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Lithia Reno Subaru - Service Center
Reno, NV
210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
210 Reviews of Lithia Reno Subaru - Service Center
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August 07, 2024
The salesperson was very "non pressure" and listened to my wants and needs. He guided me towards the Crosstrek as opposed to trying to upsell me the Outback, which I really wanted, but couldn't afford. All my wants and needs. He guided me towards the Crosstrek as opposed to trying to upsell me the Outback, which I really wanted, but couldn't afford. All the staff that I ran into there were very nice, professional and personable. More
by roguehunter21
Employees Worked With
I do not recall who my salesperson was
April 17, 2024
I have a 2022 Subaru Outback. I took my Subaru for a periodic service at 24k miles. Included in service was tire rotation. I have had a very slow leak in one tire for months, caus I took my Subaru for a periodic service at 24k miles. Included in service was tire rotation. I have had a very slow leak in one tire for months, causing the TPMS to produce an alert about every three weeks. I have just added air as needed. About three weeks after my service I got a TPMS alert, which I expected. To my surprise the alert was for low pressure on the same tire location (right front). This situation tells me that the tire rotation was not performed as called for on the service work order. This gives me concern about whether any other services may not be performed as called for on a work order. This was probably an employee oversight, but for an establishment that generally expects excellence in all facets of the business, this was a disappointment. More
by Rickgcsri
Employees Worked With
Advisor-Rachel Soukup, Service tech unknown
January 30, 2024
Service Department is fair and reasonable. Lobby is well stocked with water, coffee, tea and strong WiFi while you wait Lobby is well stocked with water, coffee, tea and strong WiFi while you wait More
by Scott
Employees Worked With
October 31, 2023
Great for the sale but downhill after that. Don't accept the oil change deal. Then you get hit with the gross overcharging for absolutely everything else. Just to inspect the car at 30,000 mile Don't accept the oil change deal. Then you get hit with the gross overcharging for absolutely everything else. Just to inspect the car at 30,000 miles cost $1,000. All else like fluids, tire rotation, filters are add on. Carson City charges 20% less for pretty much everything. It is an expensive lesson. Sure do miss our Toyota Dealer who was straight, fair pricing, and a darn good vehicle. More
by Wadazup
Employees Worked With
Hugo Hernandez
August 16, 2023
Extremely Disappointing Experience with Subaru and Manager Carl Adams I am writing this review to share my deeply disappointing and frustrating experience with Subaru and specifically with their ma Manager Carl Adams I am writing this review to share my deeply disappointing and frustrating experience with Subaru and specifically with their manager, Carl Adams. I hope that my feedback will shed light on the issues I faced and potentially help others avoid similar situations. I recently had an unfortunate incident involving a tire repair on my vehicle, which led me to interact with Subaru and its supposed commitment to customer service and integrity. On August 31, 2022, I brought my car to Subaru for a tire repair due to a nail/screw puncture. The warranty agreement clearly indicated that if the tire's tread depth was 2/32 or less, the warranty would not apply. However, my tire's tread depth was measured at a safe and qualifying 4/32, making it well within the terms of the warranty. My ordeal began when Subaru, through their manager Carl Adams, assured me that they would file a claim with the warranty company, NSD, to cover the repair as required. Unfortunately, despite their repeated assurances, I later received an email on March 29, 2023, informing me that there was no record of a claim ever being submitted or denied by NSD. What followed was a series of misleading statements and a complete lack of transparency from Subaru, leaving me frustrated and deceived. Carl Adams, who claimed to have submitted the claim multiple times over an eight-month period, never once provided any supporting documentation. This failure to follow through on his commitment and the subsequent lack of evidence raises serious questions about his integrity and professionalism. It is particularly disheartening to see a manager misuse their position of authority and mislead a customer who trusted them. Furthermore, Subaru's failure to fulfill their obligation to submit the claim led to NSD being unable to honor the warranty and replace my tires as required. This not only left me without the rightful coverage I was entitled to but also caused significant distress and inconvenience in my attempts to resolve the matter. As a professional Electrician, safety is paramount in my line of work. I would never compromise safety for personal gain or manipulate information to sell products. It is disheartening to see a manager like Carl Adams disregard the principles of honesty and transparency, especially in matters involving safety-related issues. This entire experience has shattered the trust I once had in Subaru's reputation for quality service and customer care. As someone who has consistently relied on Subaru for servicing my vehicle and trusted their recommendations, this incident has left me deeply disillusioned. I genuinely believe that no one should have to go through such a distressing situation, especially where a manager's actions cause unnecessary stress, confusion, and financial strain. It is my sincere hope that Subaru and its management take these issues seriously, reevaluate their commitment to customer service, and ensure that no other customer falls victim to similar treatment. More
by sheylam27
February 24, 2023
Very professional and helpful. Prompt and courteous service. Attentive to my situation and needs. Gave me great advice and treated me with dignity. Prompt and courteous service. Attentive to my situation and needs. Gave me great advice and treated me with dignity. More
by ladyjanethiele
Employees Worked With
Reggie Rodis
December 23, 2022
Did not vacuum all the broken glass between the sunshade and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager a couple times as well, no call back. Terrible customer service! More
by ausdland
Employees Worked With
October 29, 2022
30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notice. Two weeks have passed (six weeks since the service visit) and windshield wiper fluid, brake fluid, and radiator fluids levels are extremely low. After four attempts calling, Chris nor any other Service Manager have responded to calls. The 30 thousand mile Service Visit cost over $600. I cannot help but questions if any works were done on the car. I hope Lithia Reno Subaru does not treat others in this manner. Poor workmanship and poor service. More
by Pamela
May 13, 2022
Rob helped me out and is the best. I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreez I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreeze and not filling windshield fluid but on this trip everything was perfect. I thank you ROB . It's employees like you that make placed great. More
by CJ
Employees Worked With
Rob
April 22, 2022
Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. Very unprofessional and no guarantee on service l l. More
by Alex
