Lithia Reno Subaru

Jesse was professional and knowledgeable. He actually made the care buying service enjoyable. I liked the fact that I only dealt with him and the finance person, Cosmin Covaciu, who also was great to wo made the care buying service enjoyable. I liked the fact that I only dealt with him and the finance person, Cosmin Covaciu, who also was great to work with. I would highly recommend Jessie and Lithia Subaru. More

My husband and I were looking at trading our car that our family had outgrown for something more fitting of our family and after several weeks of looking and being strong armed by sales folks and bombarded w family had outgrown for something more fitting of our family and after several weeks of looking and being strong armed by sales folks and bombarded with phone calls while we were trying to decide what we really liked best and even being treated very badly by one area dealership we had sort of decided that we would just keep the car we had and look again some at a later date. I happened to be looking at Lithia Reno Subaru's website because they had a used Jeep that matched what we were looking for. It turned out that the vehicle was sold but I was still looking at their inventory. I found a pre-owned Subaru Legacy in their inventory that was essentially new 2013 with 274 miles so I sent an inquiry on that car. I received an email back from Paul Bushnell asking me to give him a call which I dreaded I had been called so many times by dealerships that I didn't want to have my phone number with another. I called and I am very glad that I did, Paul was the beginning of the best experience we have ever had buying a car. After a couple phone calls and emails back and forth with Paul we had a $$$ amount that we were pre approved. Due to schedule conflicts for us we were not able to work with Paul when we went to the dealership but he had told me to see Jesse Watkins when we came in. We got there at about 7pm and Jesse was better than I expected rather than trying to hurry us along and get to go home he was showing us what we could choose from got us on a test drive allowing me to drive the car not making me stay on city streets on some arranged route. We liked the car we drove so we wanted to talk numbers. There was no getting the numbers we had, go talk to some faceless person behind closed office doors come back with what they want, rinse and repeat. We told Jesse about what we had where we wanted to be for a payment about our trade in the small problem with the trade in we had not registered it for the year yet because we had been looking for another car so we had not done that yet. That is when we were introduced to Dustin Snider, they worked it out so we could get our trade to the dealership we just had the task left of the contracts. By the time we left the dealership that night with our new car it was 10:30 pm and NEVER once in that time did anyone that we were working with seem like hurry up already I want to go home just come back tomorrow earlier so we can do this deal because it was after 8:00 and we are closed. We signed our paperwork and the time was taken to explain all of it not just skim over the highlights and move on to the next piece of paper that you have to sign. The next morning we had to go into the dealership because in the daylight we had noticed a scrape in the paint on the hood like there was a hose or something slid across the hood. When we went in they took the car right in buffed the blemish out and sent us on our way no fuss no muss. All that was left was the final word on our financing which was very quick to be finished up. Past experience it takes weeks to know about weather it is your car and then usually a new contract because something changes, not in this case they told us what the interest rate, payment, contract length & all that when we signed on the dotted line and nothing changed nor did the financing take weeks it was only days. I know we will not need another new car for several years but when we do Lithia Reno Subaru has earned my business again and again. I will also tell any of my friends and family in the market for a new or preowned car to go there first. You will never look at car buying the same after the treatment you receive from the folks at Lithia Reno Subaru. More

I started looking at buying a Subaru Outback in August 2012. I stopped in at Lithia Subaru while I was in Reno for a UNR football game and met Jesse Watkins. He came across as credible and knowledgeable, 2012. I stopped in at Lithia Subaru while I was in Reno for a UNR football game and met Jesse Watkins. He came across as credible and knowledgeable, two things that I look for when making any major purchase. Fast forward to April 2013, that’s when I decided I was ready to buy. After exhaustively researching Outback models, options and prices, I was ready to negotiate. I looked at purchasing locally, but was able to negotiate such a great price with Jesse and Lithia Subaru I decided to buy from Lithia. Don’t let this get around, but Jesse even provided me with transportation to Reno! (he spent 3hrs of his time to make this happen). Once at the dealership, the transaction was smooth and they were even able to arrange a lower interest rate than the financing that I had pre-arranged. Kudos to Jozef Szuhai in the finance department for the great job he did finalizing all the paperwork and getting me on my way. If I knew that buying a new car was going to be so painless, I would have retired my Infiniti Qx4 with 267.000 miles sooner! More

Chad (my salesman) was great, but Jonathan (the person in finance) was far from professional. He signed me up for a $799 service package that not only did I not want, but it becomes useless when I move out o finance) was far from professional. He signed me up for a $799 service package that not only did I not want, but it becomes useless when I move out of state next week. I never blamed him specifically, but he immediately became defensive when I asked why/how this had happened. Upon canceling the service plan, I was informed that my monthly payments will still reflect the addition of the oil plan (it will only subtract $799 from the overall price of the car). I fixed this error over a month ago and still have yet to see the $799 reduced from my loan. I was initially happy with my car buying experience as well as the price I paid for my car, but after seeing this addition on my first loan statement, everything went downhill from there. Chad remained professional the entire time, but I wish Jonathan had handled the situation better. More

I'm a single mother of two kids with a more than full time job outside the home. My time is valuable, and my time is limited. I had done my research and knew what I wanted, but was willing to travel to g time job outside the home. My time is valuable, and my time is limited. I had done my research and knew what I wanted, but was willing to travel to get a fair price and buy the car I wanted, as much as I would prefer to keep my business local. I was treated with respect and courtesy from the get-go. Jesse Watkins introduced me to his associates, and honestly it was like being introduced to family. I've never had a more, dare I say pleasant? experience. It was efficient. I was treated fairly and reasonably. We did not have to haggle and play games and waste time that I do not have to spare. I was in and out in less than 3 hours, including paper work and test drive and vehicle prep. And I came home with a great car at a great price and it is with a little sadness I say I won't have a need to repeat this great experience for years and years to come. Thank you, Jesse Watkins, and thank you, Lithia Reno Subaru. More

My overall experience with Lithia and Jesse Watkins was great. I couldn't have been more pleased with my experience and the opportunity to work with such great staff. great. I couldn't have been more pleased with my experience and the opportunity to work with such great staff. More

No pressure sale. Rich never made me feel rushed and was very patient with me because I wanted to test drive every model. Once I decided on a car, Rich brought me a price that I was happy with right from t very patient with me because I wanted to test drive every model. Once I decided on a car, Rich brought me a price that I was happy with right from the get-go. I couldn't do better even through edmunds or a competing dealer in Carson City. The dealer in Carson said that the price was about as good as I could get. I did not have to haggle and go back and forth which a really appreciate. Who has the time to fight over a car price!? It was the best new car and low stress purchase I've made yet. More

Thank you to Paul, Jesse & Randy for making my Subaru purchase a pleasant process - particularly since I was coming in from out of state. The sale started with relaxed and upfront discussions with Paul o purchase a pleasant process - particularly since I was coming in from out of state. The sale started with relaxed and upfront discussions with Paul on the phone. Jessie was professional and courteous while we were finalizing everything at the dealership. And Randy sealed the deal when he stuck to his word on pricing. Thanks guys - I will recommend Reno Lithia Subaru to others and would likely be a return visitor when the need arises again. My wife thanks you too as she is the one driving the new car! Scott Stone More

We had an excellent experience. Jesse and Paul were friendly and knowledgable. The price was presented up front and in writing. We would definitely buy from Lithia Reno Subaru again. friendly and knowledgable. The price was presented up front and in writing. We would definitely buy from Lithia Reno Subaru again. More

Mr. Atkinson was very professional, timely and informative. He assisted us in finding the exact Subaru that we were looking for and worked with us on negotiating the best price. He was very friend informative. He assisted us in finding the exact Subaru that we were looking for and worked with us on negotiating the best price. He was very friendly, helpful, and curtious and was with us during the whole purchasing process. Assured all the paperwork necessary for the purchase was accurate and upon departing made sure we had all the necessary information on the 2013 Subaru we purchased. We thank him for his help. More