Lithia Reno Subaru

I did internet research and had narrowed my list to what I thought I could afford rather that what I really wanted - a red Forester. Fatima showed me an Impreza, which felt too small. She also showed me som I thought I could afford rather that what I really wanted - a red Forester. Fatima showed me an Impreza, which felt too small. She also showed me some certified used Foresters. Then we talked through what I was willing to pay down and monthly. She checked her inventory and found that a red 2014 Forester Premium was enroute. To my surprise, she arranged for me to buy the Forester I wanted within my budgeted amount. She was very helpful in showing me how to set up the hands-free and other electronics. She was friendly and never pushy. She asked questions, listened and then presented options. Dewey Dempsey More

I contacted Lithia Subaru to look at purchasing a new or newer Subaru Outback. My schedule is hectic, so my time is precious and Jessie and Doug were very sensitive to that. My contacts with them by email newer Subaru Outback. My schedule is hectic, so my time is precious and Jessie and Doug were very sensitive to that. My contacts with them by email and voice mail were always responded to promptly and my questions always answered. Life happens, and it took me a few weeks to finally arrange to come in and finalize a purchase. In the past, when I've shopped other dealers, the sales people have wanted to bully and push when you start looking at a purchase... Not true at this dealer. This is a busy dealership, and yet every contact I had with Jessie and Doug left me knowing that it was important to them that I be a satisfied customer. They took the time to make sure they knew what I wanted, talked me through the options, and then worked through the paperwork and details in a timely manner. When I left, I left satisfied that I purchased the vehicle I wanted at a price I was willing to pay... And I got to work with great people in the process. More

I was met by Cynthia Roy, Internet Sales Representative, when I entered the Dealership Lot. I asked Cynthia many questions about the Impreza and the Crosstrek. She answered my questions and showed me each when I entered the Dealership Lot. I asked Cynthia many questions about the Impreza and the Crosstrek. She answered my questions and showed me each vehicle, and We test drove each one. Over the next few days I asked more questions by Email, and She responded with the answers for Me.I explained that the vehicle was to be My Wife's and that My Wife was dreading coming in to the dealership to deal with a Sales Person. Cynthia promised Me that She would make my Wife's visit to the dealership a pleasant one. My Wife and I decided to come to the dealership on Friday, May 28, 2013. Cynthia made my Wife feel comfortable immediately, as She showed Her the vehicles features, and answered Her questions. My Wife decided that She wanted a Crosstrek with a specific color and equipment. Cynthia located one in Sacramento, Ca. We made an appointment to purchase the vehicle for 10:30, Tuesday, May 28, 2013. On Tuesday, Cynthia had brought the vehicle from Sacramento, Ca, and had it all cleaned up for our viewing. She took the time to show us how to use the NAV system, the Phone system, and the Back Up Camera. We purchased the vehicle, and are grateful for the assistance that Cynthia Roy gave us. More

Having never purchased a new vehicle before, we were a little nervous, but Matt worked with us to find the right car that would fit our needs and our budget. He also worked very hard to get the payment d little nervous, but Matt worked with us to find the right car that would fit our needs and our budget. He also worked very hard to get the payment down to where we needed it to be. We did not at any time feel pressured into buying, even after he spent a couple of hours with us, we still felt we had the freedom to walk away. Fortunately, we did not have to leave without a new car though, thanks to Matt's "can do" attitude. Would definitely recommend this dealership, especially to first time buyers. More

Jesse was very knowledgeable and friendly. The whole process of buying a new car was the most pleasant one for me. I will recommend Lithia Reno Subaru to my friends. process of buying a new car was the most pleasant one for me. I will recommend Lithia Reno Subaru to my friends. More

Lithia exceeded any and all expectations we had and the sales and service team was top notch. Everyone we worked with was professional, knowledgable and friendly which made the car buying process seamless sales and service team was top notch. Everyone we worked with was professional, knowledgable and friendly which made the car buying process seamless and enjoyable. When we first called to inquire about a car, Rich was very helpful in answering our questions and setting up an appointment with us. When we arrived at the dealership, we were immediately greeted by Paul who put us in the hands of Cynthia who was an absolutely fantastic sales associate. She went above and beyond what we could have expected to get us the car we wanted, including a 4 -5 hour round trip drive to pick up the car. She was able to answer any question we had or put us in the hands of someone who could. Her knowledge of cars in general was quite impressive as was the information she was able to provide us with regarding warranties, financing, and DMV related questions. We could not have asked for a better sales person. The finance/loan portion of the car buying process was also a good experience thanks to Jonathan who was also a pleasure to work with. The general manager, Randy, went out of his way to introduce himself and make sure we were satisfied with everything that was taking place. Buying a car from Lithia was a great experience and we would highly recommend the team we worked and will definitely do business with them again in the future. Thanks Lithia! More

Jesse was amazing. If every sales experience was this way there would be no stereo type of the cheesy car salesmen. Jesse's customer service, ease of contact, and effort to stream line my car buying process there would be no stereo type of the cheesy car salesmen. Jesse's customer service, ease of contact, and effort to stream line my car buying process from inquiry to test drive to making the deal to signing the paper work and driving away made my step-dad who is an anti buy from the dealership guy say wow! If I decide to trade in after my lease is up, I'll definitely be looking to talk to Jesse! More

Bought my first Subaru Outback in 2002 from you. Happy with sale, happy with the service. Especially happy with the car. Have driven the car for almost 11 years, trouble free, throught all kinds of weathe with sale, happy with the service. Especially happy with the car. Have driven the car for almost 11 years, trouble free, throught all kinds of weather and all kinds of conditions. Would not own anothr brand! This current purchase started throught the internet with Paul. We exchanged a number of emails, all pleasant, all helpful. This went on for a couple of months, until we finally decided to go to the agency and actually take a look and go for a drive. We were originally looking at a 2014 Forester, but once we saw the 2013 Outback, we changed our minds and decided to go outback. We were treated very well. Most of our dealings were with Jesse, very nice helpful young man, no pressure, no BS. We saw the car, we drove the car, we liked the car......we bought the car. At our age this will probably be our last car. But if we were around to by another it would be a Reno Subaru. I'm sure we will continue to get great service at your service department as we have in the past. More

Fatima Lucha was a pleasure to work with. She's knowledgable, experienced, straightforward and professional. I enjoyed working with her directly without being double teamed or handed off to a close knowledgable, experienced, straightforward and professional. I enjoyed working with her directly without being double teamed or handed off to a closer. I had been shopping other dealerships for a week and felt pretty beat up. She made purchasing my new car smooth and comfortable. If you're shopping at this dealership, I recommend you ask for Fatima even before you start kicking the tires. - Mark More

Jesse did a great job in keeping me informed when my car showed up, even when there were delays due to a holiday. I love Subaru as a brand and would definitely buy again. Thank you! showed up, even when there were delays due to a holiday. I love Subaru as a brand and would definitely buy again. Thank you! More