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Lithia Reno Subaru
Reno, NV
929 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 929 reviews
October 29, 2022
30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notice. Two weeks have passed (six weeks since the service visit) and windshield wiper fluid, brake fluid, and radiator fluids levels are extremely low. After four attempts calling, Chris nor any other Service Manager have responded to calls. The 30 thousand mile Service Visit cost over $600. I cannot help but questions if any works were done on the car. I hope Lithia Reno Subaru does not treat others in this manner. Poor workmanship and poor service. More
by Pamela
September 30, 2022
These jerks took a $1000. 00 deposit on a 2023 car that they said would be on the lot by 22 September. Needless to say it didn’t show up on that date and wasn’t scheduled to be 00 deposit on a 2023 car that they said would be on the lot by 22 September. Needless to say it didn’t show up on that date and wasn’t scheduled to be loaded on the new date they gave us. They ran my credit on the 12 of September. They have no clue to what they have coming in and quickly say they have no control! I made a formal complaint to corporate but will probably go unanswered! Do t do business with Troy Cowan! He’s clueless and doesn’t keep up with his inventory! Also doesn’t answer calls but will text you as all clueless people! But not usually in a timely manner! More
by wderushe
Employees Worked With
July 12, 2022
I made an appt. with Paul Bushnell the Internet Sales Manager to bring my mid 80s parents up to look at a specific certified Subaru Outback. He said that he would b with Paul Bushnell the Internet Sales Manager to bring my mid 80s parents up to look at a specific certified Subaru Outback. He said that he would be off the day we scheduled and sent me Devon Thomas from sales info. He told me that Devon would be helping us for the appt. We arrived on time and found Devon who said "oh yeah John said you were coming." He then sat us down and told us that "they sold the Outback yesterday. Sorry." He didn't care enough to call us and let us know before we had to spend 2 hrs drive time each way to show up at our pre scheduled appointment. We drove to Auto Nation Subaru in Roseville and bought the same Vehicle and had a great experience! More
by davesblackdiamond
May 13, 2022
Rob helped me out and is the best. I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreez I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreeze and not filling windshield fluid but on this trip everything was perfect. I thank you ROB . It's employees like you that make placed great. More
by CJ
Employees Worked With
Rob
April 22, 2022
Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. Very unprofessional and no guarantee on service l l. More
by Alex
March 13, 2022
My wife and I had a wonderful buying experience thanks to Sal Fregoso in the sales department! Sal Fregoso in the sales department! More
by Matt & Nancy
January 30, 2022
I took my 2000 subaru legacy for a check engine light. They had my car for 27 hours and they did not fix it in the time they said they would fix. I told the person who helped me I needed my car asap and h They had my car for 27 hours and they did not fix it in the time they said they would fix. I told the person who helped me I needed my car asap and had to leave since I worked the following day. If u can't trust these people with a used car can u imagine trusting them with a new car? 😬😳. Heck no. More
by Saul
Employees Worked With
To many rude people to remember
January 19, 2022
Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil cha fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil change and inspection, the 2nd time to correct a loose lug nut that Lithia Reno Subaru failed to torque correctly on the previous visit, as well as to replace rear brake pads which were in fact at 3mm and in the "replace immediately" range despite Lithia Reno Subaru indicating them at 6mm and in the "green" range during the previous visit. On the 3rd visit, I was charged nearly 50% more than first quoted for a 60k mile service due to the service advisor taking it upon himself to recommend services himself that Subaru of America does not recommend. At no point was it indicated these were personal recommendations or Lithia Reno Subaru recommendations, not Subaru of America recommendations. I did not find this out until after the fact from doing my own research. Going to get your car serviced, you need to be able to have peace of mind that your car is in good mechanical condition after getting scheduled maintenance and inspections done. You should also have confidence in the ethics of the service advisors you do business with. In my experience, you won't find either at Lithia Reno Subaru's service department. Following a complaint to Lithia corporate, Lithia Reno Subaru finally reached out to me on January 11th. They offered no resolution and instead offered a generic apology for the inconvenience and stated they believe everything was represented fairly. Moral of the story: Potential customers do not be fooled by these responses by owner posted by Randy Goldman suggesting he is a problem solver who cares about resolving customer concerns. I can tell you firsthand he is equally unwilling to resolve complaints and is hands-off in the process. As a result, he defers to his department managers who evidently condone unethical behavior exhibited by their employees. Save yourself the headache and go to a local automotive shop or Michael Hohl Subaru in Carson City. More
by shermjms
December 02, 2021
Brittnee was excellent to work with! Great employee! Very happy with my recall! Thank you Brittnee and team! See you all again soon! Have an amazing day! happy with my recall! Thank you Brittnee and team! See you all again soon! Have an amazing day! More
by Alyssa Damron
Employees Worked With
Brittnee Green
