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Lithia Reno Subaru
Reno, NV
925 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 925 reviews
April 22, 2022
Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. Very unprofessional and no guarantee on service l l. More
by Alex
March 13, 2022
My wife and I had a wonderful buying experience thanks to Sal Fregoso in the sales department! Sal Fregoso in the sales department! More
by Matt & Nancy
January 30, 2022
I took my 2000 subaru legacy for a check engine light. They had my car for 27 hours and they did not fix it in the time they said they would fix. I told the person who helped me I needed my car asap and h They had my car for 27 hours and they did not fix it in the time they said they would fix. I told the person who helped me I needed my car asap and had to leave since I worked the following day. If u can't trust these people with a used car can u imagine trusting them with a new car? 😬😳. Heck no. More
by Saul
Employees Worked With
To many rude people to remember
January 19, 2022
Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil cha fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil change and inspection, the 2nd time to correct a loose lug nut that Lithia Reno Subaru failed to torque correctly on the previous visit, as well as to replace rear brake pads which were in fact at 3mm and in the "replace immediately" range despite Lithia Reno Subaru indicating them at 6mm and in the "green" range during the previous visit. On the 3rd visit, I was charged nearly 50% more than first quoted for a 60k mile service due to the service advisor taking it upon himself to recommend services himself that Subaru of America does not recommend. At no point was it indicated these were personal recommendations or Lithia Reno Subaru recommendations, not Subaru of America recommendations. I did not find this out until after the fact from doing my own research. Going to get your car serviced, you need to be able to have peace of mind that your car is in good mechanical condition after getting scheduled maintenance and inspections done. You should also have confidence in the ethics of the service advisors you do business with. In my experience, you won't find either at Lithia Reno Subaru's service department. Following a complaint to Lithia corporate, Lithia Reno Subaru finally reached out to me on January 11th. They offered no resolution and instead offered a generic apology for the inconvenience and stated they believe everything was represented fairly. Moral of the story: Potential customers do not be fooled by these responses by owner posted by Randy Goldman suggesting he is a problem solver who cares about resolving customer concerns. I can tell you firsthand he is equally unwilling to resolve complaints and is hands-off in the process. As a result, he defers to his department managers who evidently condone unethical behavior exhibited by their employees. Save yourself the headache and go to a local automotive shop or Michael Hohl Subaru in Carson City. More
by shermjms
December 02, 2021
Brittnee was excellent to work with! Great employee! Very happy with my recall! Thank you Brittnee and team! See you all again soon! Have an amazing day! happy with my recall! Thank you Brittnee and team! See you all again soon! Have an amazing day! More
by Alyssa Damron
Employees Worked With
Brittnee Green
May 23, 2021
I made an appointment two weeks ahead of time and described the problem to the agent. After waiting in line for 20 minutes the agent asked if I could leave the vehicle over night since they were so b described the problem to the agent. After waiting in line for 20 minutes the agent asked if I could leave the vehicle over night since they were so busy. I wanted to wait since I was told it would only take 1 hour. I agreed and was given a loaner car. The next day I was told that they had to order the part and it would be done on the following day by noon. At 4pm I tried calling to ask if it was complete, but no one picked up my many attempts at calling. Also no one returned my message I left. Now day 4 finally I am told the repair was completed and the agent was not at work the day before so did not call me. It took another 30 minutes of waiting in line to finally pay the bill (50) over estimate. More
by Rick's Toytruck
Employees Worked With
Doug
April 07, 2021
How can a 30,000 mile service be $900 after taxes? Honestly, shame on me for not looking at other places to quote out the same service and parts. That is nearly double what I expected to pay. I of cou Honestly, shame on me for not looking at other places to quote out the same service and parts. That is nearly double what I expected to pay. I of course scheduled online and didn't even think about calling to check on prices and just showed up and handed my car over before I saw the insane quote for the CHEAPEST OPTION 30,000 mile service. The "value" price was $1100 and the "preferred" was $1200. I knew I was getting railed but still signed the dotted line because I had to get this service done asap and didn't have the time to find somewhere else on such short notice. Won't make that mistake again and I'm never getting service through Lithia Reno Subaru again. What made matters worse is that I had to wait 20 minutes to just get to the point where I saw the quote when I had an appointment scheduled. More
by LDog
Employees Worked With
Wasn't Employees Fault
March 02, 2021
The guys and gals at Lithia Subaru on Kietzke Ln in Reno are awesome. From sales right through to the mechanics. Always courteous, helpful and so polite. I felt like a queen! Hugo in the front took very goo are awesome. From sales right through to the mechanics. Always courteous, helpful and so polite. I felt like a queen! Hugo in the front took very good care of me, he was so polite and respectful, and got my service ticket and loaner car ready in the blink of an eye! The mechanic was Ivan, and he too was polite and respectful and very good at explaining things so I could understand. It just doesn’t get any better. I’ll be a lifelong Subie owner for sure!!! 💙 Ivan Delgrego and Hugo don’t appear in the drop downs below, five stars for both of them! My 2019 Impreza was serviced about a month ago. ⭐️⭐️⭐️⭐️⭐️ More
by Marie Dennis
Employees Worked With
Other Employees :
Hugo (don’t recall last name), Ivan Delgrego, five stars for both!
February 16, 2021
The incompetence is astonishing! I scheduled my service appointment online. then four days Later I called to confirm my appointment and confirm that it could be done in one day and I was told that it could appointment online. then four days Later I called to confirm my appointment and confirm that it could be done in one day and I was told that it could be done in one hour. So, I took the day off work, I showed up to my appointment 20 minutes early and when I was finally helped I was informed that my car cannot be fixed today and they would be happy to reschedule. every time I go there to get my car serviced, they have never been able to do what they promised, in the timeframe they promise. More
by Disappointedcustomer933
Employees Worked With
