Back

Lithia Reno Subaru

Reno, NV

4.6
926 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
Contact Dealership

2270 Kietzke Ln

Reno, NV

89502

Directions

By Type

Showing 926 reviews

May 13, 2022

Rob helped me out and is the best. I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreez More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
May 13, 2022 -

Lithia Reno Subaru responded

Hi CJ, We are happy that our Service Department could meet your expectations. Thank you for choosing Lithia Reno Subaru and please let us know if there is anything else you need.

April 22, 2022

Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Coops
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Dake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Denherder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Denna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Fallscher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Horman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Stephens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Tebbe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Lithia Reno Subaru responded

Alex, I would like the chance to speak with you to learn more about your recent visit. Please reach out to me when you have a moment to discuss this further. Best regards, Carmelito Adams CarmelitoAdams@lithia.com

April 21, 2022

not professional, carol, the manager isn’t great either. I don’t recommend this place. More

by Ilene
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carol,
Apr 24, 2022 -

Lithia Reno Subaru responded

Hello, Thank you for sharing your feedback, as we wish to provide a high-quality experience for every guest. I would appreciate the chance to learn more about your recent visit. Please reach out to me at your convenience. Thank you, Randy Goldman General Manager rgoldman@lithia.com

March 13, 2022

My wife and I had a wonderful buying experience thanks to Sal Fregoso in the sales department! More

by Matt & Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S Fregoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Leetzow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Matt & Nancy responded

Thanks to Sal in sales and Steve in finance for the great buying experience!!!

Mar 14, 2022 -

Lithia Reno Subaru responded

Thank you for the excellent review, Matt & Nancy! Congratulations on your new ride! Don't hesitate to reach out to us when we can work with you down the road at Lithia Reno Subaru.

January 30, 2022

I took my 2000 subaru legacy for a check engine light. They had my car for 27 hours and they did not fix it in the time they said they would fix. I told the person who helped me I needed my car asap and h More

by Saul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
To many rude people to remember
Jan 30, 2022 -

Lithia Reno Subaru responded

Saul, I would appreciate the opportunity to speak with you regarding your recent service experience for your Subaru Legacy. When you have a moment, please feel free to reach out to me directly. I look forward to connecting with you. Best, Robert Dowd RDowd@lithia.com

January 19, 2022

Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil cha More

by shermjms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Goldman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Dowd
December 02, 2021

Brittnee was excellent to work with! Great employee! Very happy with my recall! Thank you Brittnee and team! See you all again soon! Have an amazing day! More

by Alyssa Damron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittnee Green
Dec 02, 2021 -

Lithia Reno Subaru responded

Alyssa, thank you for sharing your wonderful review of us here at Lithia Reno Subaru. We are so pleased to read that you had a great experience here. We value your business.

May 23, 2021

I made an appointment two weeks ahead of time and described the problem to the agent. After waiting in line for 20 minutes the agent asked if I could leave the vehicle over night since they were so b More

by Rick's Toytruck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug
May 25, 2021 -

Lithia Reno Subaru responded

Hello, Your satisfaction is important to us and I would like to speak with you to better address your recent experience. Please contact me at your soonest convenience. Thank you. Best, Robert Dowd RDowd@lithia.com

April 07, 2021

How can a 30,000 mile service be $900 after taxes? Honestly, shame on me for not looking at other places to quote out the same service and parts. That is nearly double what I expected to pay. I of cou More

by LDog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wasn't Employees Fault
Apr 07, 2021 -

Lithia Reno Subaru responded

Hello, Thank you for sharing your review. I would appreciate the chance to speak with you regarding the cost of your service experience. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Robert Dowd RDowd@lithia.com

March 02, 2021

The guys and gals at Lithia Subaru on Kietzke Ln in Reno are awesome. From sales right through to the mechanics. Always courteous, helpful and so polite. I felt like a queen! Hugo in the front took very goo More

by Marie Dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hagen Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo (don’t recall last name), Ivan Delgrego, five stars for both!
Mar 03, 2021 -

Lithia Reno Subaru responded

Thank you for the kind review! We are delighted to know that you received amazing customer service throughout your entire visit. Please don't hesitate to reach out to us if we can be of any further assistance. Thank you for visiting Lithia Reno Subaru!

Mar 04, 2021 -

Lithia Reno Subaru responded

Marie, we are so happy to read such a great review about Lithia Reno Subaru! If you have any further questions, please don't hesitate to reach out!

...
8
...