Lithia Reno Subaru

I am rating this dealership and the three EXCEPTIONAL gentlemen I worked with a 5!! I have never had such a wonderful experience buying a car before. From the minute I walked onto the lot and was gree gentlemen I worked with a 5!! I have never had such a wonderful experience buying a car before. From the minute I walked onto the lot and was greeted professionally and sincerely by Steve Leetzow, to the last signature on the paper and driving my new Subaru away. I was given an honest and fair price for my trade in vehicle, and an honest and wonderful price on my new BRZ. My rating for this dealership however is not based on the value I received, though it is awesome, I'm rating this dealership a 5 because the service is OUTSTANDING!! I was treated with respect, no hassle, no pressure, they worked along with my crazy work schedule and waited for me. Every time I was promised a return call, I got it. I asked one day if we could communicate via text because I was in a training class, but wanted to make a deal that day. That's what I got! I got the deal I wanted, the respect every consumer deserves. Steve went above and beyond in my opinion, spending much time with me explaining how my new vehicle was special and its features. He even took time on his day off to check in on me! After hours he contacted me with an answer to a question I had. Steve is my "Subaru Guru" he left nothing behind in details or service. I told the students in my training class that "i felt like royalty at Lithia Reno Subaru" I also said in large part, "Subaru Steve" was the reason for my complete delight in the total experience. I feel as though I cannot find proper words to describe Steve and his deep knowledge of Subaru or the outstanding service I received. I can only hope through what I have tried to describe you can imagine the smile I am wearing, the words I am sharing with all who ask me about my new ride, and the referrals I intend to give Steve and the management, Dustin and Randy. I stopped by today to again thank Steve and when I described my feelings he said, "Tammy around here this is what we call Subaru Love!" I will never again buy from anywhere else. The experience has been simply delightful! I challenge anyone to find a better dealership in our area or a better salesman. THANK YOU STEVE MY SUBARU GURU!! I HAVE SUBARU LOVE- Thank you, Tammy More

Jesse worked with me as a professional. He laid out the facts, gave me the options, showed me the advantages and disadvantages of the different ways to do the deal and left me alone. I am intelligent enou facts, gave me the options, showed me the advantages and disadvantages of the different ways to do the deal and left me alone. I am intelligent enough to make up my own mind and appreciate that way of doing business. More

When it came time to turn in our 2011 Subaru we made our first contact with the team at Litia Subaru in Reno, we thought of them first because of our buying experience there in August of 2010. I would like first contact with the team at Litia Subaru in Reno, we thought of them first because of our buying experience there in August of 2010. I would like to point out that my wife and I live near Vallejo, CA, a 3.5 hour drive from Reno. When we contact the dealership in early January we were put in contact with Jesse Watkins and what a terrific experience he created for us. The entire process was handled by phone and email, Jesse responded to our frequent requests quickly and thorougly and he made us feel like we were his only and most important customers every time we spoke (if only the slot machines at Harrah's treated us as well). We drove up to Reno from the SF Bay Area on Saturday morning to pick up the car.....we arrived at the dealership at about 9:45AM and were on our way out of town (well, not really out of town....there was that stop at Harrah's) before noon. The completion of the paperwork went quickly and smoothly, best of all there were no surprises. The car was exactly at described and promised, price and terms were as promised and Jesse exceeded our expectations. Although the dealership was busy, everyone made us feel welcome and appreciated. Paul Bushness, the Internet Sales Manager (with whom we spoke by phone a few times when Jesse wasn't available) stopped by to say hello as did Randy Goldman, the General Manager. I would encourage anyone considering a Subaru to give Jesse and his colleagues at Lithia Subaru Reno an opportunity to earn your business. More

I came in looking for a car and met with Jesse Watkins. Over all of this is the greatest experience I’ve ever had purchasing a vehicle. Jesse explained the difference between purchasing a new car, used ca Over all of this is the greatest experience I’ve ever had purchasing a vehicle. Jesse explained the difference between purchasing a new car, used car and releasing a new car I was very impressed. My wife and I were here for some 3 hours and the overall experience was so enjoyable I could have stayed another hour he not only pointed out the differences but the advantages. Extremely hospitable in every way imaginable I would recommend this dealership to anyone. I did not feel pressured or harassed in any way; Jesse and the staff were very upfront with all of this transaction. Yours, William B Gritter More

The over all experience was the best I've ever had. No hassle, no stress, was a very pleasant experience. I highly recommend this sales person and dealership. :)) No hassle, no stress, was a very pleasant experience. I highly recommend this sales person and dealership. :)) More

The Service Person met me at the entrance, and explained the procedure of the Que. She was courteous, and helpful. The work was performed in a reasonably short time.. the procedure of the Que. She was courteous, and helpful. The work was performed in a reasonably short time.. More

We would like to say that our recent experience at Reno Lithia Subaru was most satisfying in the following ways: Our salesperson, Fatima Lucha was very knowledgeable, very professional and very ingratiati Lithia Subaru was most satisfying in the following ways: Our salesperson, Fatima Lucha was very knowledgeable, very professional and very ingratiating. W won't hesitate to recommend her to others. She's a winner! Everyone we came in contact with a this dealership was pleasant and friendly. P. and V. Mok More

Mark "Murph" Murphy took SUCH good care of me and my mum! He treated us like family, fought to get me an amazing deal, extended my warranty and bargained it down to and unbelievable price! This w and my mum! He treated us like family, fought to get me an amazing deal, extended my warranty and bargained it down to and unbelievable price! This was my first experience buying a car from a dealership, and though I was skeptical (as most are) at first, I started to trust Murph and quickly figured out that he truly wants the best for his customers! I drove out of Lithia Subaru in my 2012 Forrester in perfect condition, paying below my budget, feeling like I got away with murder! Because of the star treatment I received from Murph, I will be sending all of my friends and family his way when they're on the car hunt. Great guy, great car, excellent experience! Thanks Murph!!!!! More

These group was great fast fair dealings friendly professional helped me out of a bad situation with a lemon from Carson City Hohl I was upside down in a car that was not reliable but now thanks to g professional helped me out of a bad situation with a lemon from Carson City Hohl I was upside down in a car that was not reliable but now thanks to great staff in a new car and took no time at all minus all the games straight shooters here helpful - easy to recommend them save the drive don't go to Carson it's not all about you at Hohl More