Lithia Reno Subaru

Bought from here: 05 forester, 09 forester, 2014 crosstrek Our Subarus have been so dependable I was almost afraid to buy anything else! The all wheel drive and anti lock brakes saved my "bacon" a time or two Our Subarus have been so dependable I was almost afraid to buy anything else! The all wheel drive and anti lock brakes saved my "bacon" a time or two when I was going too fast for the snowy conditions. More

Jesse Watkins I am from Lodi CA and shopped around via internet all over Northern California Subaru dealers and none of them wanted to give me a "deal" on the Subar I am from Lodi CA and shopped around via internet all over Northern California Subaru dealers and none of them wanted to give me a "deal" on the Subaru 2015 Outback I used Consumer Reports guide lines. The person you want to contact is Jessie Watkins for a great deal, the internet sales manager. Got a sweet deal and no pressure to add anything on to the purchase of my 2015 Outback. Extremely polite, knew the product he was selling. I would highly recommend contacting Jesse Watkins if your are serious about getting a new Subaru More

Easy Car Buying Experience I appreciate that the salesperson, Jesse Watkins, was not pushy. I would recommend working with him to purchase a car at Lithia. Jesse was also very h I appreciate that the salesperson, Jesse Watkins, was not pushy. I would recommend working with him to purchase a car at Lithia. Jesse was also very helpful and expedient with paper work. More

Service drive area Service drive and the process of checking in and out needs to be updated and modernized.Office area is to small and check in time is long wait even wi Service drive and the process of checking in and out needs to be updated and modernized.Office area is to small and check in time is long wait even with an appointment. I drive to another dealership 30 miles away for service because of this. More

Excellent business with Michael Lien I am 62 and have bought at least 25 cars in my life. But, Michael Lien is the best car salesman that I have ever worked with. I leased my last Subaru I am 62 and have bought at least 25 cars in my life. But, Michael Lien is the best car salesman that I have ever worked with. I leased my last Subaru with Michael, I leased my present Subaru with Michael, and I will lease my next Subaru with Michael. I was especially impressed with the followup calls from Michael making certain that everything was perfect. He was very professional and answered all my questions very logically. I liked that he was very smart and clever in solving problems. The transition from one car to the next was so simple and smooth that I didn't even feel that I needed to negotiate the price. I just felt whatever it was it was fair. And, I expect that to be the case next time too. More

Good experience I am happy with the service I received at Lithia Subaru and will be back for more service. It was easy to get an appointment . I am happy with the service I received at Lithia Subaru and will be back for more service. It was easy to get an appointment . More

Service department review Faster time this go around. Good job service department. Wish the price on the windshield wipers were less. Friendly staff as always, Wish the waiting Faster time this go around. Good job service department. Wish the price on the windshield wipers were less. Friendly staff as always, Wish the waiting room was not so cold. More

Michael Lien-Excellence I received excellent care when purchasing my car. Michael met everyone of of my goals including making the process go simply and smoothly so that my I received excellent care when purchasing my car. Michael met everyone of of my goals including making the process go simply and smoothly so that my time wasn't wasted. He was organized, personable and a pleasure to work with. More

would do it again at Lithia Reno Subaru Everything is perfect. pre-delivery service could improve. I only discovered sticky stuff that a carwash would not remove, had to hand clean it myse Everything is perfect. pre-delivery service could improve. I only discovered sticky stuff that a carwash would not remove, had to hand clean it myself. More

Bought my first car I took the car I was interested in to a mechanic, and the salesman I was with lost his temper, so we actually could not get an inspection done co I took the car I was interested in to a mechanic, and the salesman I was with lost his temper, so we actually could not get an inspection done completely on the car. The mechanic was a very nice person, and did not charge me, but did inform me that the brake rotors needed to be machined down as they are warped. The salesman assured me he would take care of that, apologized for his behavior, and the dealership with top of the line mechanics would finish a thorough inspection of the car. I informed the salesman on that on the test drive it was pulling pretty drastically to the right, and that it would need an alignment. I finalized payment for my car on a Wednesday, at around 12 noon, and I know it was around this time because I have class at 1 pm and I am not late and dont miss class. I paid the full amount upfront, and asked that an alignment also get done with the brake rotors. The salesman told me it would be possible, but because of this "extra work" (he tried convincing me cars are supposed to pull to the right, in case you fall asleep on the road), I would not be able to get the car that day, and worst case scenario, I would have it the next day at around noon. I wait until Thursday afternoon, call, and the salesman tells me that they just finished the rotors, and are putting it on the alignment machine right now, and will detail it afterward. SO, my car will not be ready until the end of the day, worst case scenario (again), tomorrow, Friday, at noon. I call back at around 3, no one gave me a straight answer, and my call was dropped, so I decided to wait again until Friday. I call Friday morning, and they tell me that at around 2:30 or 3:00 the car will be done. When I go to pick up the car at around 2:45pm - 2:50pm, it still is not ready, and I had to wait about 5 or 10 minutes. My salesman came up and told me he had to go out back and wash some windows himself to finish it on time. When I got inside to drive it home and fiddle with the radio and whatnot, I noticed that a few spots had not been cleaned at all, and when I opened the cupholders (a cover goes over them) a TON of dirty water/solution had spilled inside of them, and nobody had bothered to clean it out. After noticing this and all the other small buttons and corners they had not cleaned, I was a bit disappointed, considering it took about 3 days just to detail this car. On the drive home, I notice the car still pulls slightly to the right, the wheels squeak, and the car pulls harder to the right when I brake. To top this all off, I had to stop by a gas station almost immediately, because the dealership gave the car with a tank on Empty. Thank you again for the experience Subaru, it has been one of a kind; a magical adventure I will be retelling for years to come. EDIT: 9/18/14 I have spoken with the manager, Randy, and he has told me that they will look into the issues with the car and fix them. So because of this update, I have changed the amount of stars on this review. More