Lithia Reno Subaru

SERVICE DEPT. THE SERVICE WAS VERY PROMPT AND EVERYONE WAS EXTREMELY KIND .I WILL CONTINUE TO DRIVE TO RENO FOR ALL MY SUBARU SERVICE NEEDS AND SERVICES. THE SERVICE WAS VERY PROMPT AND EVERYONE WAS EXTREMELY KIND .I WILL CONTINUE TO DRIVE TO RENO FOR ALL MY SUBARU SERVICE NEEDS AND SERVICES. More

Sales and Paul were Awesome. They didn't waste my time. I appreciate the convenience of being taken seriously. I was on a time crunch and they accommodated me. They didn't question my ability to purchas I appreciate the convenience of being taken seriously. I was on a time crunch and they accommodated me. They didn't question my ability to purchase. They heard my wish list and made it happen. I only wish the car had a way to locate it in a busy parking lot. I believe this is the only thing missing in my new wagon. More

Best car buying experience ever! I had been looking at Outbacks for months. I could not allow myself to pay the prices southern Ca. Subaru dealers wanted for their meager inventories. I had been looking at Outbacks for months. I could not allow myself to pay the prices southern Ca. Subaru dealers wanted for their meager inventories. I took to the internet. I searched dealers inventories to see where all the Outbacks were hiding. I then searched various car buying sites. It was Lithia Subaru Reno, NV. that responded through Edmonds.com It was true pleasure working with Michael Lien. His personal attention is unmatched in my book. When the time comes that I or any of my friends or family need a new or used car I will tell them about Michael Lien at Lithia Subaru, and "MY Best car buying experience ever!" More

New car purchase Sales person covered all the options in very knowledgeable detail including colors. Price with the options identified was within our range so the fin Sales person covered all the options in very knowledgeable detail including colors. Price with the options identified was within our range so the final settlement was easy. The finance department process the paperwork in a timely manner. When we picked the car up eight days latter, the sales manager gave us a detailed explanation of the particulars of the model selected. Overall the experience was quite positive. More

A very friendly and helpful sales staff. Jesse answered all our questions and very helpful and very informative about the details of the car we purchased which made the decision to buy the Su Jesse answered all our questions and very helpful and very informative about the details of the car we purchased which made the decision to buy the Subaru much more enjoyable. More

Michael Lien was a real dream to work with. I would recommend Michael Lien to our friends. He was professional and extremely friendly. He made our experience fun. Great service! Kept us info I would recommend Michael Lien to our friends. He was professional and extremely friendly. He made our experience fun. Great service! Kept us informed when our car was ready to pick up. More

Marvin is great. Marvin always takes good care of me when I bring my car in. He is familiar with my car's history and takes the time to explain exactly what needs to b Marvin always takes good care of me when I bring my car in. He is familiar with my car's history and takes the time to explain exactly what needs to be done. I had a minor problem with the gas cap cover after I left the dealership and I brought it back. Marvin got it taken care of right away so that I could put gas in my car! More

bait and switch Hopes to buy a great first car, our fultimr vehicle is a RV so decided to get stick shift to tow. Happened into this place asked sales person for year Hopes to buy a great first car, our fultimr vehicle is a RV so decided to get stick shift to tow. Happened into this place asked sales person for year style , brief wait and directed to 2 cars ,sales person at first wouldn't haggle, saw car,drove car sales person insulted us by way of assuming we could not afford car . Reapproched manager over the phone and talked like he was aware of car and would take fixed amount and would we be coming down later, we aggerrd yes with cash and showed second time ,car parked in front of window and game of not finding in computer the car we drove. Well with much remorse further humillitation endured by stalling dealership practices,, was used trade in ,lots of miles in wear and tear not really justifying price asked. These cars are not any different than any other you still have to maintain usefulness and insurance adds up. We saw large inventory and sure these people want to hang on to all not to re-enter world but to prise like Tiffany. More

Bad Experience I went in to Lithia, to buy a new car, my experience with the internet sales team wasn’t that great. Before I went down to Lithia, I went on the Lith I went in to Lithia, to buy a new car, my experience with the internet sales team wasn’t that great. Before I went down to Lithia, I went on the Lithia website to see what my trade in was worth, I gave my trade a good condition which was about $7000.00. When I Findlay chose a car and agreed on a price, they made me feel that I was getting a discount on the new car. When the sales person came back from the sales office” the guy that makes the deals” with the paperwork, it showed only $4000.00 for my trade, I told them that on your website the traed in value on my car is $7000.00 and that’s what I want, they then said,” well if we give you $7000.00 for your car then we won’t discount are car:, who talks like that. So long story short, I “had” to pay sticker for the car, what a bad experience, I will never buy another car their. They need to stop taking advantage of people and learn better customer service; the most impotent thing is NOT the bottom line. The most important thing is making sure that the customer is completely satisfied with the deal, and they should not have the sales person's boss come into the room to try talking you into the deal. The negotiation possess was so bad and game-playing, I will NEVER buy from them again More

Lithia Reno Subaru--Great Experience We are very please with our experience at Lithia Reno Subaru and our sales and finance staff. We would consider buying another car again in the futur We are very please with our experience at Lithia Reno Subaru and our sales and finance staff. We would consider buying another car again in the future. More