Lithia Reno Subaru

Very good experience made me feel like a family member and took very good care of me! and took very good care of me! More

Excellent Sales Rep, Michael Romero. A wonderful introduction to Suburu. I owned an Infiniti FX35 previously. My Suburu Outback Wilderness model has been beyond my expectations. Very hel A wonderful introduction to Suburu. I owned an Infiniti FX35 previously. My Suburu Outback Wilderness model has been beyond my expectations. Very helpful crew, great follow up and they even delivered it to my home for me, free of charge - a full gas tank! I highly recommend the dealership and Michael. More

My experience at Lithia Subaru was AWESOME from start to finish! Troy met me at the door and made the car buying experience truly the best one I have had thus far. He was polite, helpful, accommodating, fri finish! Troy met me at the door and made the car buying experience truly the best one I have had thus far. He was polite, helpful, accommodating, friendly and just all around pleasant. He kept in touch with me regularly to let me know the status of my vehicle's delivery. In addition Sal was helpful to me as well when I finalized my paperwork and drove off the lot! Sal was friendly and accommodating!! Tommy in finance is the Man...he was great and I thoroughly enjoyed talking with him as he worked my numbers and got me the best deal possible! Lithia Subaru in Reno is A+ in my book!!!!! More

Was a great experience and everything was made very easy for me when I bought my Crosstrek. Cosmin was excellent and kept everything easy and simple. Explained to me how things would work and then spent tim for me when I bought my Crosstrek. Cosmin was excellent and kept everything easy and simple. Explained to me how things would work and then spent time with me when it came to getting everything started with my car. More

Did not vacuum all the broken glass between the sunshade and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager a couple times as well, no call back. Terrible customer service! More

They made the process a pleasure instead of long drawn out deal with surprises at each turn out deal with surprises at each turn More

30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notice. Two weeks have passed (six weeks since the service visit) and windshield wiper fluid, brake fluid, and radiator fluids levels are extremely low. After four attempts calling, Chris nor any other Service Manager have responded to calls. The 30 thousand mile Service Visit cost over $600. I cannot help but questions if any works were done on the car. I hope Lithia Reno Subaru does not treat others in this manner. Poor workmanship and poor service. More

These jerks took a $1000. 00 deposit on a 2023 car that they said would be on the lot by 22 September. Needless to say it didn’t show up on that date and wasn’t scheduled to be 00 deposit on a 2023 car that they said would be on the lot by 22 September. Needless to say it didn’t show up on that date and wasn’t scheduled to be loaded on the new date they gave us. They ran my credit on the 12 of September. They have no clue to what they have coming in and quickly say they have no control! I made a formal complaint to corporate but will probably go unanswered! Do t do business with Troy Cowan! He’s clueless and doesn’t keep up with his inventory! Also doesn’t answer calls but will text you as all clueless people! But not usually in a timely manner! More

I made an appt. with Paul Bushnell the Internet Sales Manager to bring my mid 80s parents up to look at a specific certified Subaru Outback. He said that he would b with Paul Bushnell the Internet Sales Manager to bring my mid 80s parents up to look at a specific certified Subaru Outback. He said that he would be off the day we scheduled and sent me Devon Thomas from sales info. He told me that Devon would be helping us for the appt. We arrived on time and found Devon who said "oh yeah John said you were coming." He then sat us down and told us that "they sold the Outback yesterday. Sorry." He didn't care enough to call us and let us know before we had to spend 2 hrs drive time each way to show up at our pre scheduled appointment. We drove to Auto Nation Subaru in Roseville and bought the same Vehicle and had a great experience! More

Rob helped me out and is the best. I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreez I everything he said came true the price the pickup time was spot on. I had a few issues of stuff not getting done in the past like filling antifreeze and not filling windshield fluid but on this trip everything was perfect. I thank you ROB . It's employees like you that make placed great. More