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Lithia Reno Subaru

Reno, NV

4.6
926 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
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2270 Kietzke Ln

Reno, NV

89502

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Showing 926 reviews

February 11, 2023

This is our 3 rd Subaru and we have bought all 3 from Lithia Reno Subaru we were taken care all 3 times that’s why we keep going back there I would recommend them to anyone who wants to buy a Subaru More

by Rdcagle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Lithia Reno Subaru responded

Thank you for your high star rating. We're happy to see that your experience with our team here at Lithia Reno Subaru was excellent. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

Feb 13, 2023 -

Lithia Reno Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 10, 2023

Very good experience made me feel like a family member and took very good care of me! More

by kodynbastar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry pollard
Feb 10, 2023 -

Lithia Reno Subaru responded

The team of Lithia Reno Subaru hopes to have the pleasure of doing business with you in the future. Thank you for the five-star review and have an incredible day.

February 05, 2023

Excellent Sales Rep, Michael Romero. A wonderful introduction to Suburu. I owned an Infiniti FX35 previously. My Suburu Outback Wilderness model has been beyond my expectations. Very hel More

by Donald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Lithia Reno Subaru responded

Hi Donald, thanks for your great review and for giving our dealership such a highly-rated review! We always strive to provide great service to every guest and are pleased to learn that you enjoyed your experience. It's our hope that you continue to choose Lithia Reno Subaru for all your automotive needs.

February 04, 2023

My experience at Lithia Subaru was AWESOME from start to finish! Troy met me at the door and made the car buying experience truly the best one I have had thus far. He was polite, helpful, accommodating, fri More

by antoinettemredd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Cowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
S Fregoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Sumauskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Lithia Reno Subaru responded

We are so pleased to see that our Sales Teams at Lithia Reno Subaru could provide you with such an outstanding experience. We are all deeply appreciative of your wonderful 5-star review. It is so exciting to be able to be a part of such a momentous occasion with you. It is our hope that we can provide you with this same type of extraordinary service for years to come. Let us know if we can help with anything else. Enjoy your day.

Feb 07, 2023 -

Lithia Reno Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 28, 2023

Was a great experience and everything was made very easy for me when I bought my Crosstrek. Cosmin was excellent and kept everything easy and simple. Explained to me how things would work and then spent tim More

by Sierrasunday3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cosmin Covaciu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Lithia Reno Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jan 30, 2023 -

Lithia Reno Subaru responded

It is great to see that our Sales Team was able to get you into a great new Subaru Crosstrek. We hope you're enjoying it. If you need anything else, please let us at Lithia Reno Subaru know.

December 23, 2022

Did not vacuum all the broken glass between the sunshade and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager More

by ausdland
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
John Dake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Lithia Reno Subaru responded

Hello, I appreciate you taking the time to share your recent experience with us here at Lithia Reno Subaru. I would like to learn more about the quality of the service you received. Please contact me when you have a moment. Thank you, Carmelito Adams CarmelitoAdams@lithia.com

December 23, 2022

They made the process a pleasure instead of long drawn out deal with surprises at each turn More

by 4dogs4wheels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wasiuzzaman Doha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Lithia Reno Subaru responded

Hello, Lithia Reno Subaru appreciates your kind review. Please let us know if there is anything else we can assist you with, and we would be happy to help! Have a great day.

October 29, 2022

30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Denherder
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Phillips
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Stephens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Lithia Reno Subaru responded

Pamela, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (775) 284-8000 and we will work with you personally in rectifying the issues you experienced.

Nov 04, 2022 -

Pamela responded

I have called four times. Each time I call, I am told that I am being transferred to a Service Manager, then the line hands up.

September 30, 2022

These jerks took a $1000. 00 deposit on a 2023 car that they said would be on the lot by 22 September. Needless to say it didn’t show up on that date and wasn’t scheduled to be More

by wderushe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Cowan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Lithia Reno Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give a call to our Management Team at 775-284-8000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

July 12, 2022

I made an appt. with Paul Bushnell the Internet Sales Manager to bring my mid 80s parents up to look at a specific certified Subaru Outback. He said that he would b More

by davesblackdiamond
Customer Service
Recommend Dealer
No
Employees Worked With
Paul Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Thomas
Jul 12, 2022 -

Lithia Reno Subaru responded

Dave, Thank you for taking the time out of your day to give us this feedback. It would be great to speak with you about the experience you had with our Sales Team while you came to look at the Subaru Outback for your parents. I ask that you email me your contact information so that we can discuss the interactions you received during your visit. Best, Randy Goldman General Manager rgoldman@lithia.com

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