Lithia Reno Subaru

The best ever. It is completely different from our previous car buys, excellent service, 100% no pressure. We will highly recommend your dealership to family and fr It is completely different from our previous car buys, excellent service, 100% no pressure. We will highly recommend your dealership to family and friends. Thank you specially to Jesse Watkins. More

Fantastic This dealership is amazing and the sale men are wonderful. Callim was absolutely wonderful and very helpful. He is highly recommended and is very kin This dealership is amazing and the sale men are wonderful. Callim was absolutely wonderful and very helpful. He is highly recommended and is very kind and knowledgeable about all Subarus. More

My Subaru experience Dealing with Paul Bushnell was an extremely pleasant and professional experience. His efficiency was A+ and instead of dreading a new car purchase it Dealing with Paul Bushnell was an extremely pleasant and professional experience. His efficiency was A+ and instead of dreading a new car purchase it was quite the opposite. As a senior woman I am often treated like I am incapable of understanding things like cars and electronics Paul and Jesse both were just great. You have a long time customer with a beautiful automobile. Thanks, gail Hardy. More

Paper Work Needs Improvement My experience with Paul Bushnell and Jessie Watkins was very pleasant and well informed and I give them 5 stars. They answered all my questions and h My experience with Paul Bushnell and Jessie Watkins was very pleasant and well informed and I give them 5 stars. They answered all my questions and helped me with one of my two problems. When the sale went from Paul and Jesse to the people who do the paper work is where I ran into two problems. So I would rate those people 3 stars. Problem #1 was when I got home and reviewed the paper work I noticed that my $1,000.00 down payment wasn't included in the numbers. I remembered being in the showroom I overheard a couple times to other customers that a $1,000.00 downpayment was required when ordering a car. It sounds like that is standard policy. If so I don't see how the person who did the paper work missed it. I know I missed it as a lot was going thru my mind when I signed the paperwork. Paul and Jesse helped me secure my deposit back in a timely manner, which I greatly appreciated. Problem #2 I didn't discover until I got to DMV. In talking to Paul early on I told him that I wanted the registration to be in my and/or my wife's name. Paul said he would need my wife driver's license which I brought on my next visit. He photocopied them. When I got to DMV window to registered the car I noticed that my wife's name was not on the EDRS form. I asked the person who was helping if I could add her name on the title. She said I would have to go back to the dealer, get a new EDRS and come back to the DMV. If you know anything about the long wait at DMV then you may understand why I didn't do so. I told her I will take care of it at another time. I realize that I should have caught both of these problems initially. I just assumed that it was all done correctly. I won't make that mistake again. I would definitely recommend the dealership to anyone. I would just caution them to make sure they go over the paperwork very carefully. More

Very professional The sales team was professional and knowledgable. They answered all our questions and easy to work with. They were patient with us and set up all the The sales team was professional and knowledgable. They answered all our questions and easy to work with. They were patient with us and set up all the digital components . More

Go-to dealership This is the 3rd Subaru I have purchased from Lithia Reno Subaru. They are extremely professional, fair, and work to get you the best deal possible. My This is the 3rd Subaru I have purchased from Lithia Reno Subaru. They are extremely professional, fair, and work to get you the best deal possible. My purchase required some extra logistics as I live in Hawaii. I worked with Michael Lien who was fantastic. He totally needs a raise or something. More

new subaru We had a great experience and were helped out in a friendly manner, we had all of our questions answered and are very happy with the purchase of our n We had a great experience and were helped out in a friendly manner, we had all of our questions answered and are very happy with the purchase of our new subaru. More

Great service! We were treated very well and received excellent service by Babul Haque and Mike Romero. We definitely refers our family and friends to Reno Subaru. We were treated very well and received excellent service by Babul Haque and Mike Romero. We definitely refers our family and friends to Reno Subaru. More

fifth subaru purchase my experience with Reno lithia was very efficient and hassle free. this was my fourth purchase of a subaru from this dealer. paul bushnell and his as my experience with Reno lithia was very efficient and hassle free. this was my fourth purchase of a subaru from this dealer. paul bushnell and his assistant brock riggs were excellent in executing the deal painlessly. thumbs up to all at reno subaru. More

repair of 2006 Subara Baja I have bought 4 Subaru's from Lithia and have no problems with there sales staff but was a little disappointed in there service dept. I had my Subaru I have bought 4 Subaru's from Lithia and have no problems with there sales staff but was a little disappointed in there service dept. I had my Subaru at another dealership for oil change and to replace timing belt etc and was told by a phone call I needed a Clutch at the cost of $1900 I had the clutch repaired 10,111 miles at same place. I didn't get if fixed instead I call the service manager at Lithia he told me to bring it in there Tech would drive car and well let me know instead they put the Subaru Baja up on the rack and them called me to come see the service writer she told me that I needed a new center differential at the tune of $2200 I was in shock I just wanted her to tell if I needed a clutch. Well I got it fixed but was a little upset lucky Subaru of America was willing to pick up the cost of parts. Now I have trust issues at both dealerships. I'm about to buy my 5th Subaru but I'm having second thoughts that I should buy something else. If you use Lithia service dept be sure you explain what you want done. Jerry S More