Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Reno Subaru
Reno, NV
925 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 925 reviews
November 21, 2023
Ok sales service. . didnt really offer any special services or oil changes. They did get me the car I liked from the extra storage area it was located it. However, when . didnt really offer any special services or oil changes. They did get me the car I liked from the extra storage area it was located it. However, when delivered, they literally just ran it through the carwash... not even dried. I paid for a brand new vehicle... I could see the micro scratches the carwash did on the paint. Even worse, the the windows had some dark yellow hue... Went inside and it was dirty from the inside! Surprised the salesmen delivered it to me like this so dirty.. had to clean it myself from the inside.. it was horrible. Dont expect them to give you a clean vehicle or have the decency to prep it after you buy it... More
by J
Employees Worked With
October 31, 2023
Great for the sale but downhill after that. Don't accept the oil change deal. Then you get hit with the gross overcharging for absolutely everything else. Just to inspect the car at 30,000 mile Don't accept the oil change deal. Then you get hit with the gross overcharging for absolutely everything else. Just to inspect the car at 30,000 miles cost $1,000. All else like fluids, tire rotation, filters are add on. Carson City charges 20% less for pretty much everything. It is an expensive lesson. Sure do miss our Toyota Dealer who was straight, fair pricing, and a darn good vehicle. More
by Wadazup
Employees Worked With
Hugo Hernandez
October 27, 2023
Calin is excellent. Knowledgable, friendly, and customer oriented. Our family has purchased a number of Subarus through Calin. Knowledgable, friendly, and customer oriented. Our family has purchased a number of Subarus through Calin. More
by J
Employees Worked With
August 23, 2023
My experience at Lithia Subaru was one of the best car buying processes I have ever been through. After a slight "bump in the road", all of the employess from General Manager Randy Goldman to sales guy P buying processes I have ever been through. After a slight "bump in the road", all of the employess from General Manager Randy Goldman to sales guy Paul Bushnell all showed why Lithia is one of the best dealerships in the Reno area. The experience was pleasant, professional and fast. All communication was straight forward and upfront. Nothing was hidden. If you are in the market for a Subaru, give these guys a try! You wont be disappointed. More
by rsbruzz
August 16, 2023
Extremely Disappointing Experience with Subaru and Manager Carl Adams I am writing this review to share my deeply disappointing and frustrating experience with Subaru and specifically with their ma Manager Carl Adams I am writing this review to share my deeply disappointing and frustrating experience with Subaru and specifically with their manager, Carl Adams. I hope that my feedback will shed light on the issues I faced and potentially help others avoid similar situations. I recently had an unfortunate incident involving a tire repair on my vehicle, which led me to interact with Subaru and its supposed commitment to customer service and integrity. On August 31, 2022, I brought my car to Subaru for a tire repair due to a nail/screw puncture. The warranty agreement clearly indicated that if the tire's tread depth was 2/32 or less, the warranty would not apply. However, my tire's tread depth was measured at a safe and qualifying 4/32, making it well within the terms of the warranty. My ordeal began when Subaru, through their manager Carl Adams, assured me that they would file a claim with the warranty company, NSD, to cover the repair as required. Unfortunately, despite their repeated assurances, I later received an email on March 29, 2023, informing me that there was no record of a claim ever being submitted or denied by NSD. What followed was a series of misleading statements and a complete lack of transparency from Subaru, leaving me frustrated and deceived. Carl Adams, who claimed to have submitted the claim multiple times over an eight-month period, never once provided any supporting documentation. This failure to follow through on his commitment and the subsequent lack of evidence raises serious questions about his integrity and professionalism. It is particularly disheartening to see a manager misuse their position of authority and mislead a customer who trusted them. Furthermore, Subaru's failure to fulfill their obligation to submit the claim led to NSD being unable to honor the warranty and replace my tires as required. This not only left me without the rightful coverage I was entitled to but also caused significant distress and inconvenience in my attempts to resolve the matter. As a professional Electrician, safety is paramount in my line of work. I would never compromise safety for personal gain or manipulate information to sell products. It is disheartening to see a manager like Carl Adams disregard the principles of honesty and transparency, especially in matters involving safety-related issues. This entire experience has shattered the trust I once had in Subaru's reputation for quality service and customer care. As someone who has consistently relied on Subaru for servicing my vehicle and trusted their recommendations, this incident has left me deeply disillusioned. I genuinely believe that no one should have to go through such a distressing situation, especially where a manager's actions cause unnecessary stress, confusion, and financial strain. It is my sincere hope that Subaru and its management take these issues seriously, reevaluate their commitment to customer service, and ensure that no other customer falls victim to similar treatment. More
by sheylam27
July 18, 2023
Everyone at Lithia Subaru is awesome. They are very friendly and helpful. I recommend them highly to new and old customers. My experience was awesome the first time I bought my wrx sti an They are very friendly and helpful. I recommend them highly to new and old customers. My experience was awesome the first time I bought my wrx sti and I traded it in for a forester wilderness which I love. The team,Micheal Romero, was so helpful and knowledgeable that the transaction went smoothly. I highly recommend this dealer to new and returning customers. Rock on Lithia More
by Moreman84
Employees Worked With
Other Employees :
I can’t remember everyone else. Sorry
July 11, 2023
Bought a new car in less than an hour. First class service all the way First class service all the way More
by Michaelforstrom
Employees Worked With
May 26, 2023
Troy was great to work with. He was very knowledgeable, helpful and non-pressuring. I will gladly recommend Lithia Subaru Reno and Troy to others. He was very knowledgeable, helpful and non-pressuring. I will gladly recommend Lithia Subaru Reno and Troy to others. More
by John.m.caldwell
May 23, 2023
They were very professional and attentive. I went in with my mind set on the vehicle I wanted and they helped me get it the same day with terms that were better than most banks. I went in with my mind set on the vehicle I wanted and they helped me get it the same day with terms that were better than most banks. More
by giovannyg1214
Employees Worked With
May 20, 2023
Tom Schroeder was Fantastic! The entire Team was great. We’ll definitely return if we need another vehicle. The entire Team was great. We’ll definitely return if we need another vehicle. More
by bobcat.720
