Lithia Reno Subaru

customer service We purchased a used vehicle from this dealership. some work that needed to be done on the car was either not done or not done properly. I called the o We purchased a used vehicle from this dealership. some work that needed to be done on the car was either not done or not done properly. I called the original salesman about the problem I was put in touch with the floor manager, Mr. Richard Atkinson. He listened to our concerns and said he would take care of them; and he did. Mr. Atkinson not only listened to our concerns, he made sure the work was done properly. We found him pleasant and professional. From purchasing the car until I picked up the car (three or four visits) all of the staff were friendly and asked if they could help us and offer us bottled water. More

Why come 500 miles when lots Subaru dealers are closer? Because of my previous dealings nearly seven years ago with this dealer, I knew I would be treated fairly. The fact that the same sales representativ Because of my previous dealings nearly seven years ago with this dealer, I knew I would be treated fairly. The fact that the same sales representative was still there was just an unexpected bonus. I have no problem recommending them, although if you are an out-of-State buyer like I was, you have to be ready to put up with unnecessary extra steps to keep your resident State happy. In the end, it was a small price to pay to get the desired result. More

Very efficient timely and friendly Great customer service! The whole experience from driving into dealership , service writer was friendly and listened to my concern about making sure Great customer service! The whole experience from driving into dealership , service writer was friendly and listened to my concern about making sure car was service for my road trip next day, waiting was comfortable. They checked with me to make sure I was comfortable and let me know when car was about finished. Justin walked me out to the car. In and out in an hour! More

Valve Spring Replacement on 2012 Impreza The valve spring recall on my 2012 Impreza was made as smooth as possible by the service department at Lithia Subaru. My car was gone for a while (two The valve spring recall on my 2012 Impreza was made as smooth as possible by the service department at Lithia Subaru. My car was gone for a while (two weeks), but they provided a rent-a-car and regular updates on how the service was going. Their mechanics even found a leaking cam carrier seal on my engine and replaced it for only minimum extra cost. My rep, John Dake, was with me every step of the way and was professional, courteous, helpful, and informative. I would recommend servicing your Subaru with Lithia anytime. More

Oil change The express service was nice to use for an oil change. They have now included free tire rotation, which is a nice extra perk, thanks. The express service was nice to use for an oil change. They have now included free tire rotation, which is a nice extra perk, thanks. More

Crosstrek 30,000 mile service Service Rep was very courteous, explained the cost upfront and didn't try to "upsell" more than I needed. Service was accomplished in the timeframe i Service Rep was very courteous, explained the cost upfront and didn't try to "upsell" more than I needed. Service was accomplished in the timeframe indicated and I was called when the car was finished. More

Purchase and Service Easiest, most professional purchase/financing of a car in our past 40 years (15 cars). Attention to client General Manager, Randy, exceptional. Aft Easiest, most professional purchase/financing of a car in our past 40 years (15 cars). Attention to client General Manager, Randy, exceptional. After servicing, I drove to a nearby mall, tried to park/re-park my car and locked it up. Called Subaru for advice, they sent an employee within 10 minutes to take care of the problem. Subaru listens to their clients and then does the right thing by them every step of the way. More

Excellent Got to look at the vehicles first without sales person. When we found the car we were interested in, found the salesperson we were referred to. He was Got to look at the vehicles first without sales person. When we found the car we were interested in, found the salesperson we were referred to. He was very accommodating and we made the purchase. Overall it was simple and easy. More

Great dealership....clean, modern, helpful After spending three visits to the dealership and working with Rich Atkinson I was able to determine exactly what I needed. The time he spent with me After spending three visits to the dealership and working with Rich Atkinson I was able to determine exactly what I needed. The time he spent with me was commendable. I would not have any problem recommending him to any of my friends. More