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Lithia Reno Subaru
Reno, NV
927 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 927 reviews
September 17, 2019
Great Exp From start to finish it was a great car buying experience. Evan did and exceptional job in helping us make our purchase. He is very customer orienta From start to finish it was a great car buying experience. Evan did and exceptional job in helping us make our purchase. He is very customer orientated sales person. Will return in about 3 years. More
by bobj39
Employees Worked With
September 16, 2019
Oil change and tire rotation Everyone from the guy that took our keys to the guy that checked us in were very nice and friendly. The wait time was acceptable as you were extremely Everyone from the guy that took our keys to the guy that checked us in were very nice and friendly. The wait time was acceptable as you were extremely busy. More
by Maria
Employees Worked With
Scott he recently had a new baby.
September 13, 2019
Great Experience I had compared prices of the Lithia Subaru with other dealerships and was able to get what I thought was a fair price. I asked them if they could matc I had compared prices of the Lithia Subaru with other dealerships and was able to get what I thought was a fair price. I asked them if they could match it and they said it wouldn't be a problem. Because they were able to match the price, it saved me a forty minute drive. They didn't try to sell me anything that I didn't need, making the transaction quick and got me out the door with my new car in just a few hours. More
by Khang
September 13, 2019
Poor Dealership Terrible experience. They refused to honor the “$3,000 trade in on any vehicle” promotion that they recently had. I did not receive any logical answ Terrible experience. They refused to honor the “$3,000 trade in on any vehicle” promotion that they recently had. I did not receive any logical answer as to why. If my wife didn’t want the stupid car so bad, we would have walked out. They also did not make good on their promise to provide Sierra-at-Tahoe Ski Lift passes, another promotion. I would recommend driving to Carson City or Fernley. Lithia Subaru is a Bad dealership with deceitful trade practices, false advertising and I would not recommend them to anyone More
by Alex Dennis
September 12, 2019
Lilly's 16th Birthday Surprise! My husband and I worked with JD to buy a new car for our daughter's 16th birthday and the entire process was seamless and easy! Thank for for having My husband and I worked with JD to buy a new car for our daughter's 16th birthday and the entire process was seamless and easy! Thank for for having the best sales and finance team in Reno. More
by Nikki Wise
September 12, 2019
Ease of oil change is great! This is the 2nd oil change we have done at the dealership and it effortless We didn't have an appointment, just dropped the car and it was done 2 1/2 This is the 2nd oil change we have done at the dealership and it effortless We didn't have an appointment, just dropped the car and it was done 2 1/2 hours later. Thank you for making it so easy! Chris More
by Chris
Employees Worked With
Robert Canadian
September 05, 2019
Service tries to blame the owner for problem I went to service with a running board on an Outback that had come loose and the service people tried to claim we had hit something that caused the is I went to service with a running board on an Outback that had come loose and the service people tried to claim we had hit something that caused the issue. We had a scuff on the running board (looked like my daughters shoe had done it) which they claimed someone hit us, but could not have without damaging the door when door was closed and it had no damage. They then looked under the running board and claimed we had several spots of where we had hit something. In closer feel of the spots, chunks of horse poop came off and that was what the warranty person claimed was what we had hit on. We have herds of wild horses in our neighborhood and they leave piles. So be very careful when you try to get warranty service as it was obvious from all the people that came out that doing something under warranty was a bad thing to them. This really makes me concerned about the care and the "bumper-to-bumper" warranty that we extended to 7 years. More
by Ed
Employees Worked With
August 27, 2019
Excellent Professional, prompt. Not in a hurry. Terry was very good at explaining the features of the car. I've been back several times for other questions. Professional, prompt. Not in a hurry. Terry was very good at explaining the features of the car. I've been back several times for other questions. He is always helpful. More
by RCJ
Employees Worked With
Terry.
August 21, 2019
customer service We purchased a used vehicle from this dealership. some work that needed to be done on the car was either not done or not done properly. I called the o We purchased a used vehicle from this dealership. some work that needed to be done on the car was either not done or not done properly. I called the original salesman about the problem I was put in touch with the floor manager, Mr. Richard Atkinson. He listened to our concerns and said he would take care of them; and he did. Mr. Atkinson not only listened to our concerns, he made sure the work was done properly. We found him pleasant and professional. From purchasing the car until I picked up the car (three or four visits) all of the staff were friendly and asked if they could help us and offer us bottled water. More
by tory
Employees Worked With
August 05, 2019
Why come 500 miles when lots Subaru dealers are closer? Because of my previous dealings nearly seven years ago with this dealer, I knew I would be treated fairly. The fact that the same sales representativ Because of my previous dealings nearly seven years ago with this dealer, I knew I would be treated fairly. The fact that the same sales representative was still there was just an unexpected bonus. I have no problem recommending them, although if you are an out-of-State buyer like I was, you have to be ready to put up with unnecessary extra steps to keep your resident State happy. In the end, it was a small price to pay to get the desired result. More
by topbeancounter
Employees Worked With
