Lithia Nissan of Fresno - Service Center

Exceptional Experience Mike went above and beyond to get our situation solved.He was very informative kept me informed on the situation. He made our situation pleasant. Mike went above and beyond to get our situation solved.He was very informative kept me informed on the situation. He made our situation pleasant. More

Oil change Made spot for oil change had coupon waited while car worked on car completed before I thought it would be. this is a pain in the butt that I have to k Made spot for oil change had coupon waited while car worked on car completed before I thought it would be. this is a pain in the butt that I have to keep completing this survey change your comment box it is not customer friendly this is the 5ymth and last time I will complete this I will delete it. Dont know the name of the girl who made appt for me dont know name of mechanic. Only know the name of the service writer. Is this enough More

I always have a great experience at little Nissan They are thorough very courteous they shuttle me home and pick me backup they always do a safety inspection and they always check with me if there are They are thorough very courteous they shuttle me home and pick me backup they always do a safety inspection and they always check with me if there are any additional services required to keep my vehicle running at its best More

Worst service - will avoid all Lithia now. I took my Nissan vehicle to the dealership believing that they were experts in servicing my vehicle, a Nissan Cube. They claimed they would fix the v I took my Nissan vehicle to the dealership believing that they were experts in servicing my vehicle, a Nissan Cube. They claimed they would fix the vehicle and call me with a quote for 4 new tires. After having the vehicle 5 hours, they never called. After I called them, they told me they fixed it for free, and the tires were not available. After I arrived, they told me they Did NOT fix it at all, and that the tires were not available. The next day, I took the vehicle to GoodGuys, they fixed the problem right away with a part that was readily available from local parts suppliers, and I bought the tires from them. Nissan Service lied to me about my vehicle, which my wife uses to drive treacherous mountain roads and it is very important that it is safe to drive. I will never return to any Lithia business, and I will tell everyone I know not to use them or their affiliates. If this can happen to me, it can happen to anyone. This is their business practice for their customers. I cannot afford to be lied to about my vehicle. More

Bad day I normally have a good experience here but this was terrible. I pulled in and there were 3 cars behind me. All 3 of them were helped and their cars ta I normally have a good experience here but this was terrible. I pulled in and there were 3 cars behind me. All 3 of them were helped and their cars taken while I sat there and waited. I interrupted some else getting helped before me and was told to wait. When I finally was helped I added that I also needed an additional service but was told I couldn’t because I didn’t mention it when I made the appointment but I made the appointment by phone and was told to just tell them when I show up. I was furious and of course started to act up. Staff was courteous but not helpful. Oil change was timely I guess. More

Happy, But! Customer service is excellent and timely, but my car had dirty handprints and oil on front right fender. Hood also had dirty handprints. Never had any Customer service is excellent and timely, but my car had dirty handprints and oil on front right fender. Hood also had dirty handprints. Never had any complaints until now. More

Great service My wife and I were on our way to Disneyland with her parents when the transmission starting giving us problems on a Saturday we called and talked to J My wife and I were on our way to Disneyland with her parents when the transmission starting giving us problems on a Saturday we called and talked to Joe and he said to bring it in. So we didn't have to wait they put us in a rental and were able to continue on our trip the car needed a transmission they ordered it and installed it in a manner of days and was ready when we were on our way home! More

Frustrating start but finished well I was very upset when I arrived and was told they wouldn't have time to do my 90k mile service, which is what I had specifically made an appointment f I was very upset when I arrived and was told they wouldn't have time to do my 90k mile service, which is what I had specifically made an appointment for to get it done before leaving on vacation. I went around and around with the salesman who seemed rather inexperienced. When I finally got him to get the manager, the manager told him to get it done. So, after everything, I did get the service done for which I had made my appointment. More

SUPER LONG WAIT. Jason who helped my out was awesome. Seriously what is the point of having an appointment for an oil Change?!?!!!!! You take it at the scheduled time Jason who helped my out was awesome. Seriously what is the point of having an appointment for an oil Change?!?!!!!! You take it at the scheduled time they tell you and hour but it’s done in 3 hours!! So stupid! Poor management is the cause of this. More

Fast and friendly service Larry got my montero serviced promptly and efficiently. Car was done before I expected. Got an oil change and air filter change in less time and less Larry got my montero serviced promptly and efficiently. Car was done before I expected. Got an oil change and air filter change in less time and less money than I thought More