Lithia Nissan of Fresno

Esperanza or “Espe” as they call her at Lithia Nissan Fresno, was unprofessional, not knowledgeable at all & explained things horribly. Aside from that she pushed items as “included with the price” when Fresno, was unprofessional, not knowledgeable at all & explained things horribly. Aside from that she pushed items as “included with the price” when really they were additional charges. & let me not get to her email responses… the grammar & the way she words things proves she doesn’t know what she’s talking about. Do not recommend this salesperson nor this dealership AT ALL! Horrible service, horrible management, no one ever knows what’s going on, finance people will add services & “accessory” fees to your contract without your consent & rush you to sign. More

DO NOT BUY FROM HERE. This experience has been a nightmare from the beginning. The car I was interested in was listed for 16k, and that was the price we agreed on. I was f This experience has been a nightmare from the beginning. The car I was interested in was listed for 16k, and that was the price we agreed on. I was financed and drove the car home. A couple of days later I got the finance paperwork and was actually financed for almost 21k. Lithia might come back and say Well, you signed the paperwork. Yeah, because I trusted you to get it right and not take advantage of me. Why would I buy a 4 year old car for $2000 less than a brand new one of the same model? Then, 2 months and 1 week later (so 1 week past their default warranty) the car wont start. I take it in and they say its fixed. A week later and Im back with the same issue. Now they are refusing to cover just a simple fix because the warranty was out by a week. Completely dishonest every time I have to deal with them. More

I really didn’t have enough for a put down for a 2020 Ford Eco Sport Titanium. Working with Jose Chavez, he got a great deal. He really came through for me in a time of need and I was able to get the car Ford Eco Sport Titanium. Working with Jose Chavez, he got a great deal. He really came through for me in a time of need and I was able to get the car the same day. Joseph Linder was also able to get me some great financial advice. And it was really great. 10 out 10 would recommend. Great place for great deals. Really helpful. The only dealership that really helps me with a great car for a first time buyer. Thanks to Jose Chavez for getting me the deals and the Jospeh Linder for making it happen. More

So many negative reviews and comments for this Service Department why is Mike the Service Manager. Yet Top Management continues to allow him to take customer service down the rabbit hole. I came back to Department why is Mike the Service Manager. Yet Top Management continues to allow him to take customer service down the rabbit hole. I came back to Lithia to purchase my second car. Because even with the recall service Tyler Davis Next Door at Hyundia was honest, straight forward, and i trusted. Mike is the total opposite. Everybody including the phone operators, advisors under him take part in his definition of customer service. Leaving you sit on Hold for 7 and 11 minutes on while trying to get status of my vehicle. Hés got everybody under him lying, ignoring you when you call. I got a work order when I brought my car in but didn't get one when they finished my car. They left my keys up at sales with my car. After 4 days nothing was fixed on my car. It's still not fixed. I have no trust in what anyone says there. I think they know this car is a piece of xxxx and want my warranty to run out. 500 miles and its wrong. What new car experience. I am 65 and single trying to work and my car is my life. The first time they had it for 4 days they told me it had to go to dodge for a software update with my start/stop warning light and emergency brake switch would engage and could not accelerate. Well they lied. I called Dodge gave her my last 8 of the vin. She said my car was up to date. I then asked if you could see an update this week she said no none. I told I bought this car from Lithia Nissan and they are telling me that you updated it. She got quite and said your vehicle has never been here. I thanked her after. The work order i asked for said they replaced one battery.. the mileage in was 50024 mileage out was 50025. CHECK AND ADVISE.they had it for 4 days. Had it for one day and I took it right back and now they are saying the same thing (not on paper). This time I called dodge talked to the same girl and she said because Lithia as it there they can't give out any information. In otherworldly yes its there. I lost 45 hours this pay period because I didn't have a way to get to work. I bring home $960 every two weeks this check is gonna be 700 short. So they hired someone who could be there to take care of a 92 year old lady.. Tuesday i had an apt at 1 Brian was my advisor this time too.. it stated on the work order that i was a waiter. I said there allvday long slowly employees are leaving. Its 5 30 one advisor left i asked him about my car and he went and came back yo tell me they have made an apt at dodge for morning. So how am i gonna get home its dark and cold and I'm sitting outside waiting for a ride.. I have no words to describe how I felt inside.. still feel inside.. This company is so TOXIC i have never felt so insulted and humiliated. Lithia should be ashamed to let these people exist and thrive. If management. No wait Corporate because management is the problem here at Lithia Nissan of Fresno. I NEED MY TRADE IN BACKneed a different car and I refuse to continue to let these people treat people like the predator car lots on Blackstone. More

I bought a Dodge Grand Caravan from these guys for a good price. On the 2.5 hour drive home, I lost a panel. Despite the fact I had not purchased a warranty, they treated me well and fixed the problem by s price. On the 2.5 hour drive home, I lost a panel. Despite the fact I had not purchased a warranty, they treated me well and fixed the problem by sending me to a closer location (Lithia Walnut Creek).. Top rate. Good Job. More

Overall, I had a good experience and got a fair (not great, not terrible) deal on a certified used SUV. They stayed true to their word and fixed a few issues after purchase -- but I was persistent (to t great, not terrible) deal on a certified used SUV. They stayed true to their word and fixed a few issues after purchase -- but I was persistent (to the point of being obnoxious) to ensure they were done. My one major gripe is the $1,000 GPS "security" system they add to all their cars. There is no way to opt-out since it's already installed. More

Bought a used truck from them and had it shipped to Colorado where I live. Truck arrived with the A/C and rear door electric window not working! Let them know about the problems many times, but they st Colorado where I live. Truck arrived with the A/C and rear door electric window not working! Let them know about the problems many times, but they stopped communicating with me! Don't buy a vehicle there an try to register out of state! They issued a California Title when I told them I lived in Colorado? Been 4 months and still trying to get the truck registered in my name! I have purchased many vehicles from out of state in the past, and never had any issues! Worst expeirence I have ever had! Not recommended! More

I have a lifetime oil change through Lithia. I came to get a routine oil change and was told it would take no longer than an hour and a half. THREE hours later I was told my drain plug had been I came to get a routine oil change and was told it would take no longer than an hour and a half. THREE hours later I was told my drain plug had been stripped (which was caused by them). No one communicated with me and I had to be the one to ask what was going on. Will not be coming back. Very frustrated. More

Felt like the dealer was trying to get us to pay for extra stuff that we did not want. Had ask to not do the Swatt(lo jack) and the glass coat. Was told they can't and its mandatory. Seems odd. extra stuff that we did not want. Had ask to not do the Swatt(lo jack) and the glass coat. Was told they can't and its mandatory. Seems odd. More