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Lithia Nissan of Eugene
Eugene, OR
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
July 18, 2013
I stopped by this dealership without an appointment, and was promptly greeted by a salesman. After he retrieved the key - which took about 5-10 minutes - from inside and allowed us to look at the interior, was promptly greeted by a salesman. After he retrieved the key - which took about 5-10 minutes - from inside and allowed us to look at the interior, we started to talk about color options and whether the exact car I wanted could be brought in. I was told to wait where I was, and after 10 minutes, he came back and told me they had one in Portland. Then... the waiting started. I don't remember the exact series of questions, but I waited, and waited, and waited for information. When we started to talk pricing, he would "be right back" and leave. At one point, another salesperson came and started to talk to me, a "finance manager", but I was nowhere near ready to buy. After about a 15 minute wait, the original salesperson - who was going to "see what he could do" - came back and threw out a price $1000 off of what I said my maximum was, which was already well above the prices I already was aware of from other dealers in Oregon that I had researched, Beyond that, he didn't have any other financial information that necessitated his 15-minute exploit into the recesses of the building - and left me to imagine he was kicking up his feet in the back watching t.v. in the break room, chuckling over whether or not I would be duped by the game they were playing. Overall - I was waiting, and waiting, and waiting for basically nothing and felt as if I were being played. I had been to many dealerships at that point, and none of them treated me as horribly as they did. Today, I don't care if they have my perfect car for the exact price I'd want to spend, I wouldn't do it. Do not buy from these guys - you won't be treated as a person, and I'm shocked that this "game" is still so obviously run at this dealership. The guy was nice enough on the outside, but the entire experience was appallingly awful. I will never go back there. Good luck! More
by stone2789
Employees Worked With
Cory something - I threw the card away
July 15, 2013
In talking with Ken the Service Manager about the issues we were having with our "Friday Built Murano" the entire team at Lithia Nissan did their best to offer us what was going to work best! Knowing that we were having with our "Friday Built Murano" the entire team at Lithia Nissan did their best to offer us what was going to work best! Knowing that Lithia has business to do along with our family having needs to be met, it was a great experience and I truly want to thank Ken for looking out for our family and the time that we have spent, not to mention the Rewards credits......THANK YOU! James, JJ, and Chris were all very accommodating to work through all the details of ensuring that our family was placed in a vehicle that meets our needs and did not exceed our financial means with ensuring we had an extended warranty! Thank you so much for yet another great experience of purchasing a vehicle from Lithia Nissan.......you will see us again for the next purchase!! More
by Annesia1
Employees Worked With
Chris Keown, JJ Lawson, James Hunt, Marc Babcock
January 28, 2013
Jan. 28, 2013 Review of car sale in tent sales event held by Lithia Nissan of Eugene in Corvallis on Nov. 8 2012 2006 Kia Sportage $12,829.94 with trade-in allowance of $4,000/mileage 77,480 I was told tha by Lithia Nissan of Eugene in Corvallis on Nov. 8 2012 2006 Kia Sportage $12,829.94 with trade-in allowance of $4,000/mileage 77,480 I was told that there was no sticker price on the cars because they were being sold for “balance owed” to the bank. No evidence of that balance owed was ever produced at the sales event or at the Eugene dealership. 1. The names of the agents who sold me the car and with whom I spoke the next morning November 9 about returning my trade-in car are Hopkins & Raines. They are out-of-state salesmen hired by Lithia to sell at these used vehicle events. J.J. Hunsaker is the manager on site who is an actual Lithia employee and oversees the sales contracts. When I went back to the event on November 9, I was not offered the opportunity to talk with Mr. Hunsaker. My research online that next morning showed a dealer selling a same year and model car with 100,598 miles at $7,995. 2. On November 10 I visited the Lithia Nissan dealership in Eugene with a friend and spoke to a manager there. We had done a Kelley Blue book search online and found the suggested retail price for a 2006 Kia Sportage with 66,000 miles in excellent condition to be $10,735. The Sportage I was sold has 77,480 miles on it. 3. The Lithia manager told me I could have spoken to Mr. Hunsaker about the deal. I explained to the Lithia manager that I had been rushed due to a commitment I had in town that evening, that the heater was not working in the tent where I spoke to the salesmen for a couple of hours, and that I had no opportunity to research the price of similar cars in my area since I didn’t have Smart Phone/Internet access during the negotiation. When I did research the price the next morning at home, I came to the conclusion that I had agreed to pay too high a price for the car. I went to return the Kia Spectra without success and I was not given the information that I could speak to a Lithia manager on site. I felt I was taken advantage of. The Lithia manager in Eugene looked over the figures on the contract and said he didn’t think I paid too much. 4. One of the responses I received from a bank contacted to finance the loan came from JPMorgan Chase Bank, N.A. with a counter-offer “amount: $9,152, terms 60.” I’m still not convinced that this is a legitimate way of selling cars to the public. My experience was that conditions produced pressure to decide and sign without due access to tools for making a realistic assessment of value of the purchased vehicle for debt incurred. BUYER BEWARE of Lithia Nissan’s tent sales events. More
by salvessu
Employees Worked With
Hopkins and Raines
September 24, 2012
Steve Herron is a great guy, with an amazing sense of his customers needs. He kept it real, which we both appreciated. It was our pleasure to do business with him.(for the second time.) Nissan, he is an asse customers needs. He kept it real, which we both appreciated. It was our pleasure to do business with him.(for the second time.) Nissan, he is an asset to your team! More
by rosiwakefield
Employees Worked With
Chris Keown, Steve Herron
July 11, 2012
After looking at several dealerships for a small car with great gas mileage we decided to trade with Lithia Nissan based solely on their customer service. Colt was friendly, professional and understood th great gas mileage we decided to trade with Lithia Nissan based solely on their customer service. Colt was friendly, professional and understood that we were firm in looking only at a small, affordable car that we will drive for a couple of years and turn over to our teen. He gave us time to make a decision and offered a team member's name, Billy Krebs, to work with if he was not available. Billy allowed us test drive a couple of vehicles, again with no pressure, and he too was friendly and professional. Colt followed up with us with a phone call. I will say that no other salesperson from the other dealerships did that. Dennis handled the financial end for us and getting through the paperwork. He got us through that part, again in a friendly and professional manner, and were out the door in our zippy, little Versa. More
by joylozano
Employees Worked With
Colt Jakobiak, Dennis Detrich, Billy Krebs
June 29, 2012
I am extremely pleased with my new Nissan Rogue and Steve Herron's service as well as Chris in finance and the service team manager in the back. I have never been given so much time and dedication by a sale Herron's service as well as Chris in finance and the service team manager in the back. I have never been given so much time and dedication by a salesperson at any other dealership. I came in because of receiving a flyer in the mail and just wanted to look. I personally have always purchased from Kendal (except while living in Arizona), but after the service I have received from Steve and the other departments, we will be shopping first at Lithia. More
by bfreemac
Employees Worked With
Chris Keown, Marc Babcock, Steve Herron
June 13, 2012
Tanner was very helpful and efficient in making sure I got the right vehicle and the best deal. I will recommend him to friends also looking into a new Nissan. got the right vehicle and the best deal. I will recommend him to friends also looking into a new Nissan. More
by Makenziesmith
Employees Worked With
Steven Dougherty, Tanner Dougherty
May 29, 2012
Fantastic car buying experience! Tanner listened to Fantastic car buying experience! Tanner listened to exactly what i wanted which made the entire process seem ridiculously easy.. He was professional Fantastic car buying experience! Tanner listened to exactly what i wanted which made the entire process seem ridiculously easy.. He was professional, friendly, knowledgeable, and lots of fun! Kory was extremely helpful too, and Dennis (my finance guy) was awesome! I'll definitely be back :) More
by lisa0420
Employees Worked With
Tanner Dougherty
May 25, 2012
Tanner Dougherty provided excellent service, showing me a lot of cars and alot of patience. He clearly wanted me to get the car that would make me happy. Tanner is our new BFF In the car business. Loved my E lot of cars and alot of patience. He clearly wanted me to get the car that would make me happy. Tanner is our new BFF In the car business. Loved my Experiance! Will tell Friends! More
by Scottie Barnes
Employees Worked With
Steven Tanner Dougherty , Tanner Dougherty
May 23, 2012
I have had over 5 years of great experiences dealing with Lithia Nissan of Eugene. I've purchased three vehicles from this dealership and have never had a bad experience. My most recent purchase was a new Mu Lithia Nissan of Eugene. I've purchased three vehicles from this dealership and have never had a bad experience. My most recent purchase was a new Murano. I dealt with Steve Herron, Bill Krebs, and Chris Keown on the sales/finance side. They make the process of purcasing a vehicle very positive. I've dealt mainly with Ken Anderson and JJ Lawson in service, and Gary in the parts dept. They were all friendly, courteous, and if a problem exists they go above and beyond to make it right. I would most definitely recommend Lithia Nissan. Lynn (Florence, Oregon) More
by romolae
Employees Worked With
Chris Keown, Billy Krebs, JJ Lawson, Marc Babcock, Steve Herron
