Lithia Nissan of Eugene

This place is an absolute joke. I just bought a truck from them. Within 30 mins of driving it off the lot, CEL comes on. Seems as if they cleared the code for the test drive. And th I just bought a truck from them. Within 30 mins of driving it off the lot, CEL comes on. Seems as if they cleared the code for the test drive. And then I went back the next day to turn in more paperwork and tell them about the check engine light. Service desk gave us the run around and said there’s nothing they could do. Sent us to the GMC dealer and they said they are booked out months. I JUST BOUGHT THE TRUCK THE DAY BEFORE. The salesman AND the finance manager never disclosed to us that the warranty I purchased doesn’t go into effect 10+ days after purchase. This place is ridiculous. Never recommending this dealership to anyone. EVER. And also never buying anything from them either! What a bunch of snakes here. Do not touch this place with a 100ft pole. More

This was one of a few dealers that actually took time to engage with me after I contacted them via cars.com. The dealership was helpful. My appointment was with Samantha, but she was dealing with two cust engage with me after I contacted them via cars.com. The dealership was helpful. My appointment was with Samantha, but she was dealing with two customers when we got there and asked Brad to help us. The only reason I am not giving a full 5 star rating is they did not adhere to the indoor mask requirements. Very few employees wore one and other than us, no customers did either. More

Great customer service, answered any questions I had and got me in a great car. Keep things straight forward and they keep customer priorities over everything. got me in a great car. Keep things straight forward and they keep customer priorities over everything. More

Great experience buying my new Nissan Kicks. I had been looking at the Kicks for quite a while and I am very happy that I finally was able to purchase one. I love the car and buying it at the Lithia Nissan looking at the Kicks for quite a while and I am very happy that I finally was able to purchase one. I love the car and buying it at the Lithia Nissan in Eugene was easy, fast, and painless. More

Constantly Misleading Absolutely horrible experience purchasing a vehicle, constant run-around. Was texting with sales rep to purchase a car, provided year, model, and pric Absolutely horrible experience purchasing a vehicle, constant run-around. Was texting with sales rep to purchase a car, provided year, model, and price we were looking for. Sales rep confirmed that would work. Went to dealership to sign paperwork, turns out that he "misunderstood" and set it up for a different year vehicle, so he couldn't give us the price that was IN WRITING for the one we wanted. Negotiated to lower price on the one we wanted, although still not quite what was originally agreed upon. Then, we were told financing would be through our preferred credit union, which was doing a special "no payments for 90 days", but when signing docs in the finance rep's office, was told that the financing was actually through a different credit union, with no specials. Last, but definitely not least, 2 days after we purchased the vehicle, we get a call from the finance department that says another document has to be signed to have automatic monthly payments made, or the interest rate will be higher than originally signed off on. One bait-and-switch after another with this place- Here, we'll sell you the truck for "this price", oh wait, no that's a different one. Here, we'll do financing with "this bank", nope, sorry, gotta go with a different one. Here, your interest rate is "4.64%", no wait, that's only if you do this.. I will absolutely NEVER do business with this dealership again. Be very careful to check and double check everything you do with them, because apparently, even having it in writing isn't good enough for them to honor their deals. More

good. I like the store. the deal is good. i like it. the service is good. the employee are nice. i would like to recommend my friends to go to buy cars, the deal is good. i like it. the service is good. the employee are nice. i would like to recommend my friends to go to buy cars, More

My first service since purchasing my new Rogue. Exactly as I expected and Mr Higgins was very thorough and polite. I had additional questions and he also addressed though. as I expected and Mr Higgins was very thorough and polite. I had additional questions and he also addressed though. More

WE HAVE PURCHASED MANY RIGS FROM LITHIA NISSAN. WE KEEP COMING BACK CAUSE WE ARE ALWAYS. TREATED THE WAY WE WANT. AND THINK WE GET A FAIR DEAL TOO. ITS ALMOST FUN TO BUY FROM LITHIA WE KEEP COMING BACK CAUSE WE ARE ALWAYS. TREATED THE WAY WE WANT. AND THINK WE GET A FAIR DEAL TOO. ITS ALMOST FUN TO BUY FROM LITHIA More

Cord Heideman was very polite and quick to help me when I came in. He got everything moving quickly and had my car back to me in the time frame he said it would take. He also washed my car as a curtesy which came in. He got everything moving quickly and had my car back to me in the time frame he said it would take. He also washed my car as a curtesy which was a very nice surprise. More

John White was very attentive, knowledgeable and even pitched in to detail vehicle. Jared was very informed and on top of what we required for finalizing sale! The Nissan Rogue is AWESOME! Oh, yeah, go pitched in to detail vehicle. Jared was very informed and on top of what we required for finalizing sale! The Nissan Rogue is AWESOME! Oh, yeah, got great overview of all the bells and whistles on the car from John! Definitely will send our friends to Lithia when they seek excellent service or a vehicle. More