Lithia Nissan of Clovis

Let me start by saying how terribly disappointed I was in the service that I received with my Nissan. I left my Rogue on Friday for diagnostics on the air/heating unit and for the “service engine soon” ligh the service that I received with my Nissan. I left my Rogue on Friday for diagnostics on the air/heating unit and for the “service engine soon” light. At the end of the day, Ryan told me that I needed a new compressor for the air conditioner. I told him to fix the air conditioner. I was told the parts had to come from Sacramento and Ryan said it would be in by Tuesday or Wednesday. I left the car because it is too hot to drive without the air. I did not hear anything from Ryan bu Tuesday, so I called Wednesday morning. Ryan told me that the parts came in the day before and that the car was repaired. He told me that he was not in the office yesterday so could not call me. He said that he could have the car ready in an hour. I told him I work out of town and that I could not come until later in the day. I had to miss time at work when I could have pick it up the day before after work.. I had a new transmission put in my Rogue August 2012. The first one was the wrong one and they had to send it back the second one took a week to get into the car. I had a rental car for 10 days. I was told the last time I had to have a diagnostic that if there had to be repairs done, that the diagnostic cost would be deducted from the repair cost. Ryan told me that this is not the case unless it is previously approved. I am going to be buying a new car within 30 days. This will be my fourth Nissan. I already set up a test drive with another Nissan dealer. More

I like the service employees. I can usually get in with an appointment and for an emergency they work very diligently to get me in. Raquel has a great sense of humor and the cashier--I think it is Judy--i an appointment and for an emergency they work very diligently to get me in. Raquel has a great sense of humor and the cashier--I think it is Judy--is a kind person. They have WIFI--I can work while there. I wish they had a room where I could go work and not hear the TV so loudly but not everything is perfect in life! More

I know that everytime I go to this Dealership my concerns will be taken care of. I am always felt that my concern will be taken care of. will be taken care of. I am always felt that my concern will be taken care of. More

PLEASE READ! What a surprise everyone who bought a car at Nissan of Clovis had a great experience but you're in for a rude awaking when it's time to get your vehicle serviced. I bought an extended warrant at Nissan of Clovis had a great experience but you're in for a rude awaking when it's time to get your vehicle serviced. I bought an extended warranty (From them) for my vehicle in 2006 for which I paid $2400 for. In 2011 my vehicle needed some work done so I took it in. They told me I did not have an extend warranty and had nothing on file of me every paying $2400. They thumbed their noses at me a refused to do the work. They told me, I would have to find a receipt or paperwork proving I bought the extended warranty. My vehicle also needed a factory recall performed on the gas tank. I went home and spent two hours looking for any piece of paper that proved I'd paid them. I found the actual receipt giving to me by the dealership. I took it back to them and they still refused the work stating they had sense change owner ship and would not honor the warranty and would NOT return my money. They just stole $2400 from me. The warranty was through Nissan. We went in circle for days. I had to do everything. They would not help me at all. I did all the leg work. I called Nissan directly waited on the phones for hours, transfer after transfer, when finally Nissan said they were wrong. Even then Nissan of Clovis would not do the work until they had the check from Nissan in their hands. When I got my truck back I realized their technician damaged my truck. He used an air hammer to get out a striped bolt. He gauged the frame of the vehicle severally. When I brought to their attention they agreed to fix it but never apologized. These people are criminals and should be locked up. I forgot to mention all the work they did to my vehicle was done wrong, so I will still have to take my vehicle elsewhere. DON'T GO TO THESE GUYS YOU WIILL REGRET IT. I will never buy another Nissan product . Ford, Chevy i'm sorry I ever left you. More