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Lithia Nissan of Ames
Ames, IA
819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 20, 2018
Told me what I wanted to hear I did online shopping to buy a vehicle and was told I was at $40,000 otd with 0% after confirming several times via text and phone call to my sales pe I did online shopping to buy a vehicle and was told I was at $40,000 otd with 0% after confirming several times via text and phone call to my sales person, he told me "were good" I asked that means that has everything I asked. I was super surprised and ready to come in and buy the car, As other dealership told me there is NO WAY they could match it. So I drove the 2 hours to the dealer only to be told that price was with out the 0% - What other dealers told me they were doing as why I confirmed it so many times before making the drive. Unethical sales tactics, they tried to blame a common mistake or the I am new routine. I left immediately and bought the same exact model from another dealer that was honest with me from the beginning! More
by worstexperienceever
Employees Worked With
Bill
July 19, 2018
Excellent service I liked the way that they explain in detail the service that is required for your car. I have never had a problem with the service or work they do for I liked the way that they explain in detail the service that is required for your car. I have never had a problem with the service or work they do for me More
by ALEDESMA0
Verified CustomerEmployees Worked With
Melvin Gawley, Jason Hill, Jeff Searcy, Christopher Gibson
July 18, 2018
Disinterest in helping their customers I have not had good luck with this Nissan dealer's service center. I purchased my vehicle at this location nine years ago, and have given them multipl I have not had good luck with this Nissan dealer's service center. I purchased my vehicle at this location nine years ago, and have given them multiple opportunities to win back my business, but they fail every time. My vehicle had a recall after about two years, and when I called their service department about replacing the part they said they didn't have the part and didn't know when or if they would get it in. I checked back multiple times and they never did get the part or even follow up with me. Every estimate I've had done there I've ended up taking elsewhere and paying a fraction of what they estimated. This last time I even went to another dealership 45 minutes away and had my vehicle repaired for less than a quarter of what I was quoted at Lithia not to mention their diagnosis would not have solved my vehicles problem. More
by JES Cube
Employees Worked With
Service
July 17, 2018
service is always friendly and helpful Never a problem with service or the work they do for me. Even yesterday when I just popped in without an appointment to have tires rotated. Never a problem with service or the work they do for me. Even yesterday when I just popped in without an appointment to have tires rotated. More
by DBERENDE
Employees Worked With
Christopher Gibson
July 17, 2018
HELPFUL SERVICE REPS The service center person was extremely helpful giving information and answering questions. The oil change took a little longer than usual, but it wa The service center person was extremely helpful giving information and answering questions. The oil change took a little longer than usual, but it was still finished in about 30 minutes. More
by MIKE A
Employees Worked With
Jeff Searcy
July 16, 2018
Great Service Department I schedule a routine service on my Nissan Murano and was able to get in quickly. In reviewing maintenance records we determined it was time for a coup I schedule a routine service on my Nissan Murano and was able to get in quickly. In reviewing maintenance records we determined it was time for a couple of other maintenance services. I very much appreciated Jeff pointing these out as I would much rather complete routine service than have a breakdown while on the road. Thanks guys for the excellent service. More
by SSTREANOR721
Employees Worked With
Jeff Searcy
July 16, 2018
Replace passsenger side mirror. The original estimate was for $600, $300 for the mirror and $300 to paint it. When the mirror was installed the price was only $518.00 but the mirror The original estimate was for $600, $300 for the mirror and $300 to paint it. When the mirror was installed the price was only $518.00 but the mirror was unpainted. It is a beigey grey color of bare plastic. I wonder if MAACO could... More
by JFWESTPHAL
Employees Worked With
Jeff Searcy
July 13, 2018
Awesome work guys ! To put it bluntly Jeff is amazing he always finds a deal every time I get my vehicle serviced. Jeff takes great pride in his work .his customer relati To put it bluntly Jeff is amazing he always finds a deal every time I get my vehicle serviced. Jeff takes great pride in his work .his customer relations skills are excellent and hes always willing to do that extra little thing for the customer. Is the reason I continue to buy Nissan vehicles More
by JTD50516
Employees Worked With
Jeff Searcy
July 13, 2018
Fast in and out. Service was quick in and out. Even checked on the back up camera not related to the oil change. Also I liked the vacuuming of the truck after the serv Service was quick in and out. Even checked on the back up camera not related to the oil change. Also I liked the vacuuming of the truck after the service appointment. More
by HOSLOTS2004
Employees Worked With
Jeff Searcy
July 12, 2018
fast friendly service very short wait time to get vehicle worked on and completed very friendly and knowledgable crew kept me informed on what the problem was and of a res very short wait time to get vehicle worked on and completed very friendly and knowledgable crew kept me informed on what the problem was and of a resolution More
by HUNTER6676
Employees Worked With
Jason Hill, Jeff Searcy
