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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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July 12, 2023

Won’t ever come back to this dealership. Lack of communication from service advisor inability to properly assess cost, constable back tracking on any information given when called out. More

by ashleybader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Jul 14, 2023 -

Lithia Hyundai of Reno responded

Hi Ashley, I’m terribly sorry about your frustrating service experience with us. We strive to be transparent throughout and keep you up to date on the status of your vehicle. Please feel free to contact me below so we can discuss this in more detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.comWe're sorry to hear about your experience, Ashley, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 11, 2023

Maintenance is ok so far. Sales did nothing but screwed me on a deal. I will never buy from them again More

by WTOON4124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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Jul 13, 2023 -

Lithia Hyundai of Reno responded

Hello, I regret to hear you feel this way about your sales experience. I’d love the opportunity to speak with you about it in more detail so I can address this appropriately, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

July 11, 2023

A little disappointed that I purchased a car for my son and I don't feel like all inspections were completed prior to the purchase. The car has been in the shop 3 times in one year. Most likely won't purch More

by JACObS.SHANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Lithia Hyundai of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 09, 2023

I've had nothing but positive experiences with the folks at Lithia Hyundai. I highly recommend them. More

by PKKLINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jul 10, 2023 -

Lithia Hyundai of Reno responded

We appreciate the recommendation! We look forward to many more visits to Lithia Hyundai of Reno in the future!

July 08, 2023

Friendly staff, excellent sales team and an overall welcoming atmosphere. The service staff is the best Reno has to offer! More

by BETHANDREWS0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Jeremy Olsen
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Jul 10, 2023 -

Lithia Hyundai of Reno responded

Thanks for the awesome review, Beth! It's our pleasure to provide you with a top-notch experience at Lithia Hyundai of Reno. We'll see you again soon!

July 07, 2023

Excellent service, good take care for customers . I love the service thank you all staff 😊 More

by SONIA.KAUR394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t his name but he is not in the list
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Jul 10, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate the five stars, Sonia! It's our goal to make every service quick and easy. Safe travels and take care!

July 07, 2023

Always a speedy oil change and great service. Never had issues when purchasing the car. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for continuing to trust Lithia Hyundai of Reno with your vehicle's service needs!

July 07, 2023

Great service! Lance has always been a pleasure to deal with, very professional and knowledgeable More

by LOU_SHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Lithia Hyundai of Reno responded

We'll make sure he sees this! Thanks for the shout-out and being a valued customer at Lithia Hyundai of Reno!

July 07, 2023

Lance is the best agent you have. Had a bad experience but Lance make sure I leave happy.Matt is the worst not willing to help at all. More

by Shellatecon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
Jul 10, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate you giving us a second chance and are thrilled to hear Lance left you satisfied with your service. Safe travels and take care!

July 03, 2023

Just came in to the dealership one day thinking it would take days to get a car I would be satisfied with. But I left that same day with a car I fell in love with. Fast and friendly service. More

by KCKARLSEN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Lithia Hyundai of Reno responded

Congrats! We're pleased you were able to find a car that suited you and drive home that same day! Let us know if we can be of any further assistance going forward!

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