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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,909 Reviews

1,909 Reviews of Lithia Hyundai of Reno - Service Center

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March 14, 2024

i had a bad experience when i purchased my car which i love. however this dealership not so much. they called me after my first review. i thought they were going to do what is right. however scott the mgr More

by jmpogol
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Robert
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We are happy to see that you are enjoying your car. It is unfortunate that we have not been able to reach a possible resolution. We are always happy to speak with you should you have any additional questions or concerns.

Mar 30, 2024 -

jmpogol responded

another sarcastic and insulting response. it would be expecting to much for Lithia Hyundai to do what was right. And show they appreciate and respect loyal customers. Oh well thats why there is competition and I choose to go there. Trust Carson Hyundai they treat you right

March 11, 2024

Great friendly service Feel people at dealership care about customers and want to provide the best service More

by CURTISFORD845
Recommend Dealer
Yes
Employees Worked With
Ryan service
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Mar 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know you felt cared for during your visit at Lithia Hyundai of Reno. Our team always aims to provide the best service possible. Thanks for sharing this positive feedback!

March 10, 2024

Responsive and easy to work with. Was able to get car in for oil change with no delays. More

by shrnjo03
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Mar 11, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno for your recent oil change. come visit our team again soon!

March 05, 2024

I have always had a horrible experience and I can't wait to be able to get rid of the car I have so ill be done with your dealership More

by DAIVYON013015
Recommend Dealer
No
Employees Worked With
Trisha Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We're disheartened to see that you are not satisfied with our team. We strive for excellent customer service in every aspect of our dealership. Please reach out so we can discuss this further and see how best to address any issues you may have had with us or your vehicle. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 03, 2024

Tony Roach was professional and very helpful. I had a great experience purchasing my car. I would recommend anyone to go to Lythia More

by STACEYG007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with Tony at Lithia Hyundai of Reno! Your recommendation means the world to us. Enjoy your new car and thanks for choosing our dealership!

March 03, 2024

Lance is a great service representative. He always takes care of me and makes sure my car is good. More

by LILQUONG2003
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We will be sure to pass along your kudos to Lance and the rest of the Lithia Hyundai of Reno team. We hope to serve you again in the future.

March 03, 2024

Compared to some of the horror stories I read online regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. More

by Zstefun
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that your experience with us at Lithia Hyundai of Reno was a positive one, especially considering the issues you were facing. We strive to provide excellent service and make our customers feel valued. Thanks for sharing!

March 03, 2024

Told Tom replace cabin air filter that I had replaced 2 months before. Trusting the mechanic that did not look at the filter and only used the mileage of the vehicle instead of skill. Sad More

by LESKAJTSA
Recommend Dealer
No
Employees Worked With
Dk
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Mr. Kajtsa, Thank you for your business and for taking my call. The frustration you expressed is understandable and I assure you that your experience does not live up to our standard of service. Your comments will be shared in our meeting tomorrow morning and we will remind everyone what our process is. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. We look forward to seeing and servicing you again in the future. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

March 02, 2024

After completed work, I expressed issues with the vehicle. I received no response back after multiple attempts. More

by SITREEN
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We aim for excellent communication so it is unfortunate to see that your visit fell below our usual standards. I understand how frustrating this can be, so let's make sure you're heard. Please reach out at your earliest convenience so we can address any issues with your vehicle directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 01, 2024

Quick and easy experience. Availably on the weekend was a great plus. Being able to get checked in right away and not having to wait over an hour was nice. More

by MANLEYTAYLOR
Recommend Dealer
Yes
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Hello There! we're glad to know your visit at Lithia Hyundai of Reno was quick and convenient. We always aim for efficiency while providing top-notch service. Thanks for the review. Until next time, safe travels!

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