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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,818 Reviews of Lithia Hyundai of Reno - Service Center

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December 07, 2023

Awesome great communication and work quality is solid Awesome great communication and work quality is solid Matt is a very professional and I will be back. More

by Wildernesstom
Recommend Dealer
Yes
Employees Worked With
Matt francesenni
Dec 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with us at Lithia Hyundai of Reno, especially noting the communication and work quality. We'll pass your compliments onto Matt! Looking forward to seeing you again in the future.

December 03, 2023

very nice All the staff were very nice . They worked with me to get the best price for my truck . I bought a new car years ago from them and the experience was great! More

by gregg.liz.lg
Recommend Dealer
Yes
Employees Worked With
Joshua Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Clunie
Dec 04, 2023 -

Lithia Hyundai of Reno responded

We're glad to know that our team at Lithia Hyundai of Reno could assist you in getting the best price for your truck. It's great to have repeat customers like yourself, and we appreciate your continued support. We look forward to seeing you again down the road.

November 29, 2023

Customer service is outstanding and very friendly. Purchasing my vehicle was easy and painless! Thanks! More

by CINDYGREENE
Recommend Dealer
Yes
Employees Worked With
Michael Costello, David Lennox
Nov 30, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that you found our customer service at Lithia Hyundai of Reno outstanding and friendly. It's great to learn your vehicle purchase was easy and painless! Thanks for sharing your experience with us. Should you need anything else in the future, please be sure to let us know.

November 26, 2023

Good customer service and support with both your company and your team is very helpful to us and your business More

by BRANDYLUNA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Nov 27, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you found our customer service and support helpful at Lithia Hyundai of Reno. Your feedback is greatly appreciated. Stop by and see us again soon!

November 26, 2023

Trisha was UH-MAZING! She was more knowledgeable than the GUYS who sold me the car in California. Tbh.. I’ll probably come there from now on if I need anything done or loo More

by TanisGirl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lithia Hyundai of Reno responded

Hello there, we're so glad to know that Trisha was able to provide you with an amazing experience at Lithia Hyundai of Reno! We appreciate your kind words and look forward to seeing you for any future needs. Safe travels on all your drives!

November 26, 2023

Excellent service, my service advisor Ryan Newton was very professional and knowledgeable. The work done was perfect. Exactly what I had requested in a timely manner. More

by Dan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton, service department
Nov 27, 2023 -

Lithia Hyundai of Reno responded

Dan, it's great to know that Ryan and our team at Lithia Hyundai of Reno provided you with excellent service. We're here for your future automotive needs should the need ever arise.

November 25, 2023

Lance is by far the best service advisor I’ve ever worked with I’ve purchased vehicles every 2 years since I was 16 and that’s a lot of advisors. He is so good and takes such good of my because I’m such a p More

by Kimmiesuefisherkimiwho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that Lance has been able to provide you with such exceptional service at Lithia Hyundai of Reno! Your kind words mean a lot and we'll be sure to pass them along. Thanks for choosing us, enjoy your vehicle!

November 24, 2023

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women work More

by Robinjensen0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
Nov 24, 2023 -

Lithia Hyundai of Reno responded

Hi Robin, Please accept my humble apology for your less-than-stellar experience, each of our customers is a valued part of our operation and should be treated as such. I'm not sure why you left with your tire as opposed to having us install it for you, normally when we repair a tire for a customer we pull your car in the shop and reinstall it. I ran the name in your handle and could not find a customer, and I shared this experience with the team and so far no one remembers this experience. If you can reach out to me at 775-682-3352 or SRobert@Lithia.com I would love to know who you dealt with so we can coach them up. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Sincerely, Scott Robert Customer Relations Manager

November 22, 2023

All the guys were very helpful and considerate. Professional and down to earth. Top Notch More

by RUDYJR789
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Nov 27, 2023 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Rudy! We truly value your support. Should you ever need anything else, please let us know.

November 19, 2023

Had to drop off my car due to a recall issue. Waited easily 8 weeks from the time I called to make an appointment with the service center before I could drop off my car to address the recall issu More

by KKTANDM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Nov 20, 2023 -

Lithia Hyundai of Reno responded

We appreciate your patience with the recall issue and we're glad to have been able to resolve it for you at Lithia Hyundai of Reno. We'll work on improving our scheduling process, thanks for bringing this to our attention. Stop by and visit our team again soon!

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