Lithia Hyundai of Odessa - Service Center

I had intermittent starting issues with my car. I told the service department that when I had it towed there. Sometimes its starts and sometimes it doesn't. In two weeks that Lithia Hyundai had my car the the service department that when I had it towed there. Sometimes its starts and sometimes it doesn't. In two weeks that Lithia Hyundai had my car they started it one time and never touched it again. They told me the car was fine, knowing that they never tried to troubleshoot the issue. I loaded my car on a trailer and as soon as I got home the car wouldn't start. I brought it to a local mechanic and he found a faulty starter. He was able to find it because he took the time to follow up. He didn't just try to start it once. He checked it several times a day. I'll never waste my time at Lithia Hyundai again. More

Great service The service department is always very clean and the people are always so nice. I will always send my friends and family here clean and the people are always so nice. I will always send my friends and family here More

Eric is always so friendly. He is very knowledgeable and was the only one that knew about the warranty that came with my car. He always makes sure I'm taken care of. Amazing customer service! was the only one that knew about the warranty that came with my car. He always makes sure I'm taken care of. Amazing customer service! More

Awesome customer service!!! Went their way out to accommodate me... I was not going to make it on time and Eric made arrangements with the other dept. accommodate me... I was not going to make it on time and Eric made arrangements with the other dept. More

Hard to deal with.Goes out of their way to avoid doing Hard to deal with. Goes out of their way to avoid doing warranty work. Denies issues exist despite hundreds of reports across the internet about th Hard to deal with. Goes out of their way to avoid doing warranty work. Denies issues exist despite hundreds of reports across the internet about the same issue. More

Excellent customer service and good service Dept - I am new to the area but felt like I have been a customer for a long time. new to the area but felt like I have been a customer for a long time. More

Awesome experience ! I will definitely recommend to others and will return in the future if needs be. Thanks to Eric he made the experience quite simple. others and will return in the future if needs be. Thanks to Eric he made the experience quite simple. More

Service person, Michelle, does not communicate well or I was misled on my warranty coverage. She first stated that she needed a phone number for the extended warranty after I had stated on at least three di was misled on my warranty coverage. She first stated that she needed a phone number for the extended warranty after I had stated on at least three different occasions Taft the warranty was purchased at that dealership at the time I purchased the car. Then she stated that my repair was maintenance and the warranty would not cover it. I asked her for the warranty company’s phone number. She eventually gave it to me, but not until she had submitted a claim—which leads me to believe the initial call never happened. After she gave me the phone number she let me know that the warranty was covering all but my deductible and the recharge on the ac coolant. Very suspicious sequence of events....🤦‍♀️ More

I was very pleasant with the service that I received because even though they told me that I need to do some service that I needed to do they didn't insist or black mail me to do it. Thanks for that b because even though they told me that I need to do some service that I needed to do they didn't insist or black mail me to do it. Thanks for that because most of the time they put a lot of pressure to get you to do it. More

They are always friendly and very quick. Never pressure us to buy anything. Will recommend to everyone I know to go there for service. Thanks! us to buy anything. Will recommend to everyone I know to go there for service. Thanks! More