Lithia Hyundai of Odessa - Service Center

Everything went well up until I arrived to pick up my vehicle. I had to wait ten minutes for a different service writer because the one on site was only doing oil change wo's. However he ended up helping vehicle. I had to wait ten minutes for a different service writer because the one on site was only doing oil change wo's. However he ended up helping me anyway because the other person never showed up. Then he couldn't locate my wo. When he found it he handed me my keys and led me up to the cashier, never explaning charges or work performed. Then the cashier asked me if the wo was explained to me and I said no and she said well you can just go back there and ask them. After she cashed me out I asked where my car was and she said it should be out there somewhere in front. I had to hunt it down in the parking lot myself. Poor, poor customer service in regards to picking up my vehicle. However, Eric took his time to send me pics and give explanations while the work was being performed and the car has been running properly. However, your TEAM can not stop there, they must follw through and complete the job! Your sales department sells the first car, but your service/parts department sells the second and third. More

This is the nearest dealership to my residence. My visit entailed a recall from Hyundai Motors. I called and was scheduled for recall remediation. Courteous and prompt service. entailed a recall from Hyundai Motors. I called and was scheduled for recall remediation. Courteous and prompt service. More

Great informative visit! I always go and get my oils change every 3 months and Eric has helped me out several times and he is super helpful and kind every time. change every 3 months and Eric has helped me out several times and he is super helpful and kind every time. More

They were most professional in manner and got the work completed very guickly. Thinking I would have to go back to Midland and come back much later, I was most pleased that two trips became one! Excellent completed very guickly. Thinking I would have to go back to Midland and come back much later, I was most pleased that two trips became one! Excellent!! More

Even though you don't accept service appointments, my wait was only about 1 hour. A customary vacuum of the drivers cabin would have been appreciated. wait was only about 1 hour. A customary vacuum of the drivers cabin would have been appreciated. More

Great service and very knowledgeable about my recall explained and set up had in the shop fast and back on the road in less than a hour explained and set up had in the shop fast and back on the road in less than a hour More

Good service and every time I come in I can expect to be treated well and always have updates for when my car is done. treated well and always have updates for when my car is done. More

The guy who that works in the front was very nice and helpful very friendly staff, I am very impressed and have bought 2 cars from y’all helpful very friendly staff, I am very impressed and have bought 2 cars from y’all More

Everyone was very professional and super nice! We were out of town and they took care of us. So glad that there are great people!! out of town and they took care of us. So glad that there are great people!! More

Second time going to get my car serviced and I’ve had nothing but a good experience! Everyone one is very helpful & polite. I will refer this dealership to a friend/ family nothing but a good experience! Everyone one is very helpful & polite. I will refer this dealership to a friend/ family More