Lithia Hyundai of Anchorage - Service Center

Very happy every time I visit lithia Hyundai for service on all 4 of my Hyundais on all 4 of my Hyundais More

Brought our car in on November 22nd of this year to get front breaks, rotors and two air filter replaced. After breaks and rotors were done we had a terrible screeching and squealing sound coming from the front breaks, rotors and two air filter replaced. After breaks and rotors were done we had a terrible screeching and squealing sound coming from the breaks. We brought the car back in to get in looked at and see why the breaks were making that noise especially after receiving new breaks and rotors and they said it was the ice build up causing the noise and not to worry. We now live in Ohio where there is no ice or snow and our breaks are still screeching and squealing. Not happy. Spent almost 900 for the service and now our breaks sound terrible. Not to mention we came to Hyundai in Anchorage a months earlier for new tires witch was also around the 900 dollar range so we’ve spent nearly 2 thousand dollars within a month and half and ultimately got screwed on our breaks and rotors. Now we have to bring our car to Hyundai in Ohio to get a checked once again. More

Disappointed with car wash. Though snowing, still lots of dirt on car, not thorough wash for $50.00 dirt on car, not thorough wash for $50.00 More

Great customer service. On time appts and very good about communicating service needs for your vehicle. about communicating service needs for your vehicle. More

Great service. I always take my car there for service. Everybody there is polite and acommidating. Everybody there is polite and acommidating. More

Anytime I've gone to the service department I've received excellent service. They're professional and polite. They've completed their tasks in a timely manner. I'd highly recommend going to this dealership f excellent service. They're professional and polite. They've completed their tasks in a timely manner. I'd highly recommend going to this dealership for service related issues. More

I always have the most amazing customer service when I go to Lithia for my vehicle needs. to Lithia for my vehicle needs. More

Service has always been as advertised. I think we are on our 4th vehicle from Hyundia and we definitely wouldn't still be doing business there if we weren't totally satisfied. We can only say good about on our 4th vehicle from Hyundia and we definitely wouldn't still be doing business there if we weren't totally satisfied. We can only say good about the dealership and the product. More

I had concerns about my new tires and asked for reassurance on what kind of tires I had and I was left with no response. reassurance on what kind of tires I had and I was left with no response. More

It’s funny I got this survey the same day that I tried for 6 hours to get through to the service dept. My vehicle is undriveable and I needed to have it towed in. Eventually had to call sales to talk to a for 6 hours to get through to the service dept. My vehicle is undriveable and I needed to have it towed in. Eventually had to call sales to talk to a human. Finally talked to service who asked if I had an appointment, which is funny—how can you make an appointment with a department that doesn’t answer the phone or return messages (unless I call and complain to the sales department). Also funny because the last two times I had an “appointment”, it still took 3+ hours for simple things like tire changeovers and oil changes. I don’t know if the service department is understaffed or poorly managed or both, but I’ve never had so many poor experiences at one mechanic. More