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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,073 Reviews

1,073 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 26, 2021

Very happy every time I visit lithia Hyundai for service on all 4 of my Hyundais More

by EAGLEKEEPER112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Jessica Konstantynowicz, Kevin Garza
Dec 28, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for your loyalty to Lithia Hyundai of Anchorage! Our team is pleased to know you enjoy having all 4 of your Hyundais serviced with us and we are already looking forward to your next visit. Happy Holidays!

December 25, 2021

Brought our car in on November 22nd of this year to get front breaks, rotors and two air filter replaced. After breaks and rotors were done we had a terrible screeching and squealing sound coming from the More

by NONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Lithia Hyundai of Anchorage responded

Hello, I regret to learn you are continuing to experience this issue with your vehicles brakes and would like to assure you this was never our teams intention. If possible, please reach out to me at the number below as I would be happy to do everything within my power to assist with this concern. Thank you, 907-762-5131 Jeremy Tou General Service Manager

December 24, 2021

Disappointed with car wash. Though snowing, still lots of dirt on car, not thorough wash for $50.00 More

by MELINDA824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Lithia Hyundai of Anchorage responded

Hi Melinda, I regret to learn you are not satisfied with the car wash provided by our team. At you convenience, please contact me at, 907-762-5131 as I would appreciate the opportunity to work together towards a positive solution. Jeremy Tou General Service Manager

December 23, 2021

Great customer service. On time appts and very good about communicating service needs for your vehicle. More

by bhilmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Dec 23, 2021 -

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing your vehicle to Lithia Hyundai of Anchorage! Our team is happy to provide you with timely and communicative service, and we hope to see you again soon!

December 20, 2021

Great service. I always take my car there for service. Everybody there is polite and acommidating. More

by IMSHELB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this kind feedback! The team here at Lithia Hyundai of Anchorage is happy to have provided you with excellent service and we look forward to having the opportunity to do so again in the future.

December 19, 2021

Anytime I've gone to the service department I've received excellent service. They're professional and polite. They've completed their tasks in a timely manner. I'd highly recommend going to this dealership f More

by GARYHUDSON907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for your recommendation, Gary! Our team is pleased to know you are always provided with a professional, polite and timely experience by our service team. We look forward to continuing to provide you with such experiences in the future.

December 19, 2021

I always have the most amazing customer service when I go to Lithia for my vehicle needs. More

by AMYCOLEMAN1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hi Amy, our team is happy to provide you with amazing customer service. We truly appreciate having your business and look forward to your next visit with us at Lithia Hyundai of Anchorage.

December 19, 2021

Service has always been as advertised. I think we are on our 4th vehicle from Hyundia and we definitely wouldn't still be doing business there if we weren't totally satisfied. We can only say good about More

by COHO33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza, Justin Adams
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hello, thank you for your loyalty to Lithia Hyundai of Anchorage. Our team is happy to continuously provide you and your family with great service, and we look forward continuing to do so in the future.

December 18, 2021

I had concerns about my new tires and asked for reassurance on what kind of tires I had and I was left with no response. More

by Elam.hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krista
Dec 23, 2021 -

Lithia Hyundai of Anchorage responded

Hi Elam, Thank you for purchasing your tires here at Lithia Hyundai of Anchorage. I’m sorry to learn our team has not gotten back to you and would like to encourage you to reach out to me at, 907-762-5131 as I would be happy to answer your questions. Jeremy Tou General Service Manager

December 18, 2021

It’s funny I got this survey the same day that I tried for 6 hours to get through to the service dept. My vehicle is undriveable and I needed to have it towed in. Eventually had to call sales to talk to a More

by Spears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee I spoke with today is not listed
Dec 23, 2021 -

Lithia Hyundai of Anchorage responded

Hi Spears, Our team appreciates you taking the time to share these concerns with us. When possible, please reach out to me on my direct line at, 907-762-5131 as I would be happy to speak with you and work towards earning back your confidence. Jeremy Tou General Service Manager

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