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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,095 Reviews
Call Service Center (907) 202-9778

1,095 Reviews of Lithia Hyundai of Anchorage - Service Center

Sort by
February 04, 2022

Work on car is fine but they can be hard to reach by phone. A bit pricey too. More

by Tucson lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Reeve
Report | Print
Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this honest feedback. I would like to apologize for any inconvenience caused by our phone system. If you need to schedule an appointment in the future please text: 844 871 8445. Your business is greatly appreciated and we hope to have you back for any future needs.

February 04, 2022

Return call was prompt. Able to make an appointment that suited me. Service performed in a timely manner. More

by JMHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I'm happy to know our team was able to get back to you quickly. Your business is greatly appreciated by our team here at Lithia Hyundai of Anchorage and we hope you will consider reaching out for any future maintenance needs. Have a great night!

February 02, 2022

Frustrating to call and not have someone answer the phone, no way to leave a message. Texted and they didn’t call back either. Took an entire day for a quote to come back. Gentleman who helped me was More

by hannah frost
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Brookins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
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February 02, 2022

Very good customer service, just hard to get a hold of. I appreciate them a lot though. More

by KEL.N.REIS.MOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this honest feedback. I would like to apologize for any inconvenience caused by our phone system. If you need to schedule an appointment in the future please text: 844 871 8445. Your business is greatly appreciated and we hope to have you back for any future needs.

February 02, 2022

While Lithia had my car I wish they would’ve given me an update periodically and let me know what’s going on instead of me having to call! More

by wynnbrandon196@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Chase
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Report | Print
Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hi Brandon, I’m sorry to learn of the level of communication you received during your vehicles recent service. I would like to assure you the feedback you have shared here will be addressed with our team. In the meantime, please reach out to me directly should you have any further concerns. 907-762-5131 Jeremy Tou General Service Manager

February 02, 2022

They were prompt and informative and they completed the work competently and in a timely fashion More

by TREENPEEVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Report | Print
Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for taking the time to share your experience. I'm pleased to know our team provided you with a prompt, informative and timely service experience.

February 01, 2022

Friendly service. Took a bit longer to get an oil change than it has in the past. More

by Tamiraelynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Report | Print
Feb 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi Tami, thank you for this honest feedback. While I'm pleased to know our team provided you with friendly service, I would like to apologize the wait was longer than you had expected. I hope you will give us the opportunity to make up for this during your next visit.

February 01, 2022

Always kind and professional. Have had really bad experiences with dealerships in the past and Hyundai is far above. Appreciate their going the extra mile. More

by MFJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Our team is happy to provide you with kind and professional service during each of your visits. We truly appreciate you choosing Lithia Hyundai of Anchorage for your vehicles service and hope to have you back for any future maintenance needs.

January 31, 2022

Your customer service is terrible and you really need to quit asking me to rate my experience. More

by Kenai Kona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know who
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Feb 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi Kenai, I regret to learn you feel this way. If possible, I would appreciate the opportunity to learn what has led to this, and potentially work together towards a positive solution. Please consider reaching out to me at the number below. I hope to hear from you soon. 907-762-5131 Jeremy Tou General Service Manager

January 31, 2022

Friendly staff, quick and timely service. They’ll also schedule a ride for you if you need it. More

by Jmcmahon907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Report | Print
Jan 31, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing your vehicle to Lithia Hyundai of Anchorage for service. Our team is happy to have provided you with a friendly and timely experience. If there is anything we can do to assist you in the future please feel free to reach out.

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