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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,009 Reviews

1,009 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 17, 2021

Got my Hyundai Kona maintenance done here. They work with you to give the best service for yourself and vehicle. They are all professional, kind, and hardworking. Definitely recommend. More

by MIRIELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for this kind recommendation! We are pleased to know our team provided you with a professional, kind, and hardworking service experience and we hope to have you back at Lithia Hyundai of Anchorage.

December 17, 2021

They are really awesome. However I am still waiting on a hood prop for my vehicle, that was damaged when they performed an oil change last.. they have great customer service though, sometimes it’s frustrati More

by anbabb001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

anbabb001 responded

VERIFIED CUSTOMER They are really awesome. However I am still waiting on a hood prop for my vehicle, that was damaged when they performed an oil change last.. they have great customer service though, sometimes it’s frustrating how hard it can be to reach them by phone call but the text feature is

December 17, 2021

Great service with Kevins. Courteous & pleasant. Good quote & stuck with it. Offered rides to and from also. More

by GRAMPIESMITH6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hello, thank you for choosing Lithia Hyundai of Anchorage for your vehicles service. We are happy to have offered you an accommodating experience and hope you will return for future maintenance needs. Happy holidays from our team to you!

December 17, 2021

Took forever to get something for car. Never called back. Has car towed there just wanted to make sure arrived. Left voicemail, text message and online. Very poor communication with customers if another deal More

by Texas1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Dec 23, 2021 -

Lithia Hyundai of Anchorage responded

Hi Texas1911, On behalf of our service team I would like to apologize for the level of communication you received. At your convenience, please contact me directly as I would be happy to address any questions or concerns you may have in regards to your vehicles recent service. 907-762-5131 Jeremy Tou General Service Manager

December 17, 2021

For the most part the service is really good. But I had a part that was ordered almost a year ago and never came in and no one followed up on it and I’m still waiting for it to come in More

by DANIEL FRETWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hi Daniel, thank you for taking the time to reach out. Im pleased to know your service has always gone well. In regards to the part you ordered, I will be sure to share this feedback with our team.

December 17, 2021

The last 2 times that I was there to get my oil changes and try to get the running board install. The front desk clerk was being very helpful and any general questions that I asked, it was anwer profession More

by OCHALEUNVONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Nathan Carter
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experiences in our service department. Providing a clean waiting area and professional, helpful service is something we are proud of here at Lithia Hyundai of Anchorage, and we hope to have the opportunity to do so for you again in the future. In the meantime, we would like to wish you happy holidays!

December 17, 2021

My dealership experience was fine. Had taken both of our Hyundai vehicles in for oil change (two separate occasions). Vehicles were taken in on time and finished in less than an hour. Service representative More

by Downhildon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

It is our pleasure to have provided you with courteous, prompt and efficient service here at Lithia Hyundai of Anchorage! Our team would like to thank you for taking the time to share this positive feedback, and wish you safe travels on the road ahead.

December 17, 2021

We Had Great Service and a wonderful experience with We Had Great Service and a wonderful experience with Lithia Hyundai of Anchorage, They have always been great!👍 More

by DANDREWS1555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Hi Dan, thank you for your continued business here at Lithia Hyundai of Anchorage. Our team truly appreciates having the opportunity to provide you and your vehicle with excellent service. We look forward to your next visit.

December 17, 2021

One of the only shops I trust with my car. Great service team and prompt responses. More

by CS83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Dec 21, 2021 -

Lithia Hyundai of Anchorage responded

Thank you for trusting our team here at Lithia Hyundai of Anchorage to provide you vehicle with the quality care it deserves. We are thrilled to know we have earned your business and look forward to assisting you with any future maintenance needs. Happy holidays!

November 14, 2021

I have the auto warranty, thousands of dollars. We paid for “free” oil changes. They didn’t change the oil, I think I been in there twice. My mom gave me her vehicle and she’s been bringing it there sinc More

by Fia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Nov 16, 2021 -

Lithia Hyundai of Anchorage responded

Hello Fia, I regret to learn of the concerns you have following your service experience and assure the services requested were completed by our team. At your convenience please reach out to me directly as I would appreciate the opportunity to address these concerns and work towards earning back your confidence. 907-762-5131 Jeremy Tou General Service Manager

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