Lithia Hyundai of Anchorage - Service Center

I own a 2008 Veracruz. When I first bought it I was so impressed with the sales people and the finance folks. It was the best experience buying a car my husband and I had ever had. We bought the lifetim impressed with the sales people and the finance folks. It was the best experience buying a car my husband and I had ever had. We bought the lifetime oil changes and a few more upgrades. Every time it was time for an oil change I would call and get right in for an APPOINTMENT. The fellas in the service Dept. at that time were hands down the best I have every dealt with. I am a female and have had some horrible experiences at dealerships. Never once did they treat me any differently due to my gender. Up until 6 months ago we were exceptionally satisfied with the service at Hyundai. I’ve had a few minor issues that were covered under warranty to include two door handles that just broke off the car. Well on or about 14 Nov. Another door handle just broke off…I was due for an oil change so I called to set an appointment and I was told they no longer set appointments for oil changes it was on a first come first serve basis. I was a bit shocked about that but understand that policies sometime change…I ask what time they open and I am told 8:00 am. So I get my butt there at 7:45 thinking I would be one of the first ones in line. Well when I walked in there were many folks in front of me for oil changes because they open the door at 7:00 for drop off. Hmm that would have been nice to been informed of that policy. Well I shared with the service advisor about my door handle…After my oil change that took almost 90 min he came to talk to me and informed me that the door handle would need to be ordered and then painted and that he would call me when it is in. This was no surprise to me since it has happened twice before I knew the drill. Then he proceeded to tell me that it wasn’t covered under warranty. I told him I had bumper to bumper coverage and it was covered just like the times before. He then proceeded to tell me that it happened due to negligence and pulling the door handle wrong? How does one pull the door handle wrong? I told him I wanted to speak to the manager. The manager came out and corrected this man and told him it was covered under my warranty. After a week I called to see if the part was in, I was informed the part never got ordered. The service guy said he would be right on it. So several weeks pass by, no phone call. I called on several occasions left a message…..No return call. Well I had my husband call on 9 Dec (three weeks after) and he was informed by the service advisor that it had been in since the 1st of Dec and he was planning to call him later that day. REALLY? He was told they would need to send it to paint and that I could come in the next day for the install. Well I get there only to find out they had not ordered the second piece of the handle. So again we wait for the part. The part comes in I get the call but I am now informed that the painter is out sick. So we wait until after Christmas I call back to and am told that the painter is still sick and he has a doctor’s note. So now it’s after the New Year. The excuse this time was the painter no longer works there…ARE YOU KIDDING ME! Finally on the 8th of Jan I take it to the dealership and they proceed to fix the door handle after 2 months of excuse after excuse. I bring it home only to discover it is not installed properly, it sticks open, And one of the door plugs were missing and not replaced when the repair was attempted. Finally today the 10th of Jan two months after the door handle falls off Its fixed but now have to wait for them to order the rubber seal in the door jam..l am disgusted with the customer service I have received. The quality is hideous. I have referred three people to this dealership based on the service I had received in the beginning, and they bought cars based on my recommendation. All have come back to me and shared the same disappointing story. In the past 6 months the service department has completely fallen apart. I am looking to trade my car in for a different brand. I will not recommend anyone purchase a vehicle from Lithia Hyundai. My husband just purchased a vehicle from Lithia Dodge and can’t say enough good things about the service. More

every time i go to get an oil change it takes more than 2 hours to get it done. i just brang my car in cause the break lights are not turning off and the check engine light is on. i called 3 hours later to s hours to get it done. i just brang my car in cause the break lights are not turning off and the check engine light is on. i called 3 hours later to see how much longer it will take and they didnt even put it in the shop yet. if i knew that they would take this long i would bring it to another litha dealership and pray that they are not as slow as this one. i am thinking i never want a hyundia again casuse its one thing after another with this car. my girlfriend has a hyundia too and her esc off light is constantly on and everytime she trys to get off work to bring it in they tell her the same thing and the next morning the light is on again. if they dont know what they are doing they shouldnt have a shop and let the other litha sevice shops take care of it. i know when i go get my car the battery will be dead and thats another thing i have to pay for cause they cant take care of the car when they say they will. ive owned 3 brand new hyundias and this is the last one cause i would rather push a ford than deal with this another time. and i got 4 of my family members interested in hyundia and they bought one so i hope they aint going thru the same stuff i am. i am very disapointed in hyundia right now i would rather go and pay jiffy lube to do my oil change than to ever bring my car back to that shop. More