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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,041 Reviews
Call Service Center (907) 202-9778

1,041 Reviews of Lithia Hyundai of Anchorage - Service Center

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February 17, 2022

Very good service. Helpful, found problem. Part are taking a long time to get in. It has been almost a month since parts were ordered. More

by Ben
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Lithia Hyundai of Anchorage responded

Hi Ben, I'm sorry to know your parts have not yet arrived and hope you will understand the availably and shipping time is simply out of our hands. Please don't hesitate to give us a call should you have any concerns. We would be happy to help.

Feb 17, 2022 -

Ben responded

Thank you for responding. I understand the time frame on parts. I was just concerned because I was told 4-7 days originally.

February 17, 2022

Very professional, staff willing to answer questions/concerns. I was walked to my car so I could show what concerned me. More

by SHBMARQUEZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for choosing the Lithia Hyundai of Anchorage service team to help address the concerns you had with your vehicle. We are happy to have helped and would like to encourage you to reach out to us for any future needs.

February 16, 2022

The staff is very nice. This survey is annoy it tell you what to do then you do it and tell you is not enough. More

by FLORECITA4040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
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Feb 17, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I'm sorry to learn you had trouble getting this survey to work correctly. I assure you this will be shared with our team. In the meantime, I would like to thank you for taking the time to share your experience. I hope we will have the opportunity to work with you again in the future.

February 09, 2022

Vehicke was serviced quickly with little turnaround tine. Any issues were reported after service was complete. More

by jrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Report | Print
Feb 10, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing you Hyundai in for service. We are happy to have completed your service in a timely manner. Should any future needs arise please keep the Lithia Hyundai of Anchorage team in mind!

February 05, 2022

The service was great and the waiting time was minimal, outstanding and thanks a lot for the service. More

by FEPUL50
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for choosing Lithia Hyundai of Anchorage for service. We are pleased to know you are happy with the level of service and wait time you experienced. Until your next appointment, drive safe!

February 05, 2022

Fast service at a great price. Kind, helpful employees always looking out for you. Free wifi and coffee in lobby. More

by JSKUTCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
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Feb 07, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for these kind comments about the service you received from our team. We are happy to have provided a kind and helpful service experience. If there is anything further we can assist with, please don't hesitate to reach out.

February 04, 2022

Work on car is fine but they can be hard to reach by phone. A bit pricey too. More

by Tucson lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Reeve
Report | Print
Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this honest feedback. I would like to apologize for any inconvenience caused by our phone system. If you need to schedule an appointment in the future please text: 844 871 8445. Your business is greatly appreciated and we hope to have you back for any future needs.

February 04, 2022

Return call was prompt. Able to make an appointment that suited me. Service performed in a timely manner. More

by JMHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I'm happy to know our team was able to get back to you quickly. Your business is greatly appreciated by our team here at Lithia Hyundai of Anchorage and we hope you will consider reaching out for any future maintenance needs. Have a great night!

February 02, 2022

Very good customer service, just hard to get a hold of. I appreciate them a lot though. More

by KEL.N.REIS.MOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this honest feedback. I would like to apologize for any inconvenience caused by our phone system. If you need to schedule an appointment in the future please text: 844 871 8445. Your business is greatly appreciated and we hope to have you back for any future needs.

February 02, 2022

While Lithia had my car I wish they would’ve given me an update periodically and let me know what’s going on instead of me having to call! More

by wynnbrandon196@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Chase
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
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Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hi Brandon, I’m sorry to learn of the level of communication you received during your vehicles recent service. I would like to assure you the feedback you have shared here will be addressed with our team. In the meantime, please reach out to me directly should you have any further concerns. 907-762-5131 Jeremy Tou General Service Manager

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