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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,041 Reviews
Call Service Center (907) 202-9778

1,041 Reviews of Lithia Hyundai of Anchorage - Service Center

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March 04, 2022

Excellent service every time. Jeremy, Kevin, and Chris are so very kind and helpful. Thanks More

by Mitome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza, Justin Adams
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Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Mitome, I'm pleased to see that our team members, Jeremy, Kevin, and Chris have all provided you with excellent service during your visits here at Lithia Hyundai of Anchorage. On behalf of our team, I'd like to thank you for sharing this kind feedback.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Mitome, I'm pleased to see that our team members, Jeremy, Kevin, and Chris have all provided you with excellent service during your visits here at Lithia Hyundai of Anchorage. On behalf of our team, I'd like to thank you for sharing this kind feedback.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Mitome, I'm pleased to see that our team members, Jeremy, Kevin, and Chris have all provided you with excellent service during your visits here at Lithia Hyundai of Anchorage. On behalf of our team, I'd like to thank you for sharing this kind feedback.

March 03, 2022

Service staff were professional! Waiting area is clean and comfortable and complimentary wifi is available as well as refreshments. More

by JACELLEZOUBEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the five-star review! We're pleased to know you enjoyed our facilities.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the five-star review! We're pleased to know you enjoyed our facilities.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the five-star review! We're pleased to know you enjoyed our facilities.

March 02, 2022

Everything great! Except it seems to b taking longer to service my car than it used to More

by 10CONNIE10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Connie, thank you for this honest feedback. we are happy to know your vehicles service was completed as expected and would like to apologize your visit seemed longer than usual. Your patience is greatly appreciated and I assure you we are working to improve this matter.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Connie, thank you for this honest feedback. we are happy to know your vehicles service was completed as expected and would like to apologize your visit seemed longer than usual. Your patience is greatly appreciated and I assure you we are working to improve this matter.

March 01, 2022

I scheduled my car (Hyundai Elantra) from their website and it was very easy and convenient. When I arrived at the store just handover the keys and after 2-3 hours my car is done. 2 thumbs up lithia hyunda More

by INFODRDPHOTOGRAPHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the thumbs up! Our team works hard to ensure our customers have a quick and easy experience with our dealership. We are so happy to hear we delivered.

March 01, 2022

The service was extremely terrible. I couldn’t talk to a service rep about my car. When I would call in either they would hang up on me or keep transferring me to the same line that was More

by HelenaThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
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Mar 16, 2022 -

Lithia Hyundai of Anchorage responded

Helena, we regret to hear about your recent experience with our service department. We understand that your experience must have been frustrating. I would appreciate the opportunity to work with you towards a positive solution. Please consider reaching out to me directly at 907-762-5131 907-762-5131 Jeremy Tou General Service Manager

March 01, 2022

This is the first time I have went in n they said yes we will do your epa update. Both the lady who checked me in n the tech were excellent. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure of names was a lady n tech
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Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for stopping by Lithia Toyota of Springfield. We are happy to have assisted with your EPA update. If there is anything we can help with in the future, please don't hesitate to reach out.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for stopping by Lithia Toyota of Springfield. We are happy to have assisted with your EPA update. If there is anything we can help with in the future, please don't hesitate to reach out.

March 01, 2022

Been happy with the staff. Courteous and actually seem to care, so rare. When something wasn't done they took care immediately and were apologetic. More

by ELANASGRAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Report | Print
Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Elana, thank you for your business and this honest feedback. Our team would like to apologize again and thank you for your understanding. We truly enjoyed working with you and hope to have you back at Lithia Hyundai of Anchorage again soon.

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Elana, thank you for your business and this honest feedback. Our team would like to apologize again and thank you for your understanding. We truly enjoyed working with you and hope to have you back at Lithia Hyundai of Anchorage again soon.

March 01, 2022

Great except that the tail light is again not working. Frustrated that we asked about it and nothing could be found wrong with it. More

by CARRIESHORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Carrie, I'm sorry to learn our team was unable to identify the issue you are experiencing with your taillight. Should this issue continue, we would be happy to take a second look. In the meantime, we would like to thank you for your business and wish you safe travels on the road ahead!

Mar 08, 2022 -

Lithia Hyundai of Anchorage responded

Hi Carrie, I'm sorry to learn our team was unable to identify the issue you are experiencing with your taillight. Should this issue continue, we would be happy to take a second look. In the meantime, we would like to thank you for your business and wish you safe travels on the road ahead!

February 28, 2022

Appreciate the fact that the service department acknowledges you when you walk in the door. More

by WINONA.BEESING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2022 -

Lithia Hyundai of Anchorage responded

Winona, thanks for your five-star review! We're pleased to hear that our team was able to provide a welcoming and friendly experience for you.

February 26, 2022

My car repair was completed a day earlier than the estimated repair time that I was given. More

by CYCLOPSGIRL2
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know their name but the mechanic who fixed the car.
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Feb 28, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for choosing our team here at Lithia Hyundai of Anchorage to help with the needed services on your Hyundai. We were happy to have been able to complete this maintenance ahead of schedule and get you back on the road! If there is anything we can do to help in the future please don't hesitate to schedule an appointment. We are always here to help.

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