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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
935 Reviews

935 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 12, 2022

Good service always friendly staff. Very satisfied with my experience. Look forward to next visit. More

by DDOT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for sharing this short and sweet feedback about our team here at Lithia Hyundai of Anchorage! We too are looking forward to your next visit.

January 12, 2022

Hyundai Lithia of Anchorage is always friendly and always get my service done in a timely manner. You guys exceeded my expectations making sure my tires were full of air. Oh my goodness, what a treat that wa More

by COURTNEYSCHOLL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jan 13, 2022 -

Lithia Hyundai of Anchorage responded

Hi Courtney, our team is happy to have ensured you and your vehicle returned to the road in a safe and timely manner. If there is ever anything we can do for you in the future, please don't hesitate to stop by!

January 11, 2022

I’m only giving the three star rating because I had to call the parts department to get back to me after trying for 5 days. More

by SHAWNO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Garza
Jan 12, 2022 -

Lithia Hyundai of Anchorage responded

Hi Shawn, Thank you for sharing this concern with us. I would like to apologize for the difficulties you had in contacting our parts department. While I understand you have been in contact with our team, I hope you will consider reaching our for any future needs as we would appreciate the opportunity to restore your confidence in our location. 907-762-5131 Jeremy Tou General Service Manager

Jan 12, 2022 -

SHAWNO2 responded

I didn’t have trouble with the parts department.. it was the service department that I had trouble getting a response. I called the parts department to get the service department to respond. Sorry that wasn’t clear.

January 10, 2022

Customer service is poor I did not once get a sense that I was important to them. They’re rally made me feel discouraged after I left. More

by Cassie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hippen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Lithia Hyundai of Anchorage responded

Hi Casssie, We are saddened to learn you felt this way following your experience with our team. We would like to assure you this is never our intention, and encourage you to reach out to us at the number below so that I may learn more about your visit. 907-762-5100 Anthony & Jason Sales Desk Managers

Jan 12, 2022 -

Cassie responded

Thanks for reaching out but I took my business back to Chevrolet of South Anchorage instead and ended up leaving with a brand new vehicle.

January 10, 2022

On my recent visit for a oil change, I was greeted by the Service Department Technician and informed about how long my vehicle would take, including the inspection and I left the dealership within the promis More

by RWILSON19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jan 11, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your experience! It is a pleasure knowing our team got you back on the road in a timely manner.

January 10, 2022

Got me in and out and communicated with me throughout the service. Biggest complaint was another customer xxxxxxxx and moaning to everyone else about how long his recall was taking. More

by DAYLILYstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Hyundai of Anchorage responded

Hello, it's a pleasure to know your overall experience with our team went well! I would like to assure you your feedback will be shared with the remainder of our team. In the meantime, we hope to have you back at Lithia Hyundai of Anchorage for any future service needs.

January 09, 2022

Lithia Hyundai has serviced my vehicles for several years and each time I visit I am always greeted with a smile. I love the work of the technicians and appreciate the company overall. -Lavender Walton More

by LAVENDERWALTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi Lavender, thank you for continuing to return to Lithia Hyundai of Anchorage for your vehicles service needs! Our team is happy to provide you with an enjoyable experience each time you visit, and we look forward to continuing to provide this level of care for several more years to come.

January 07, 2022

Everyone here was very welcoming and helpful. The service was quick and I couldn’t be happier with the experience. I’ll definitely keep coming back. More

by ZaneC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jan 07, 2022 -

Lithia Hyundai of Anchorage responded

Hi Zane, thank you for visiting Lithia Hyundai of Anchorage. We are pleased to know our team provided you with exceptional service, and we look forward to having you back. Have a great weekend!

January 07, 2022

I was very pleased with how easy it was to get an appointment and they were able to address the issue immediately More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen
Jan 07, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for sharing this feedback. I'm happy to hear our team was able to diagnose the issue with your vehicle and get you back on the road. Until your next visit, drive safe!

January 06, 2022

My car developed an oil leak the day after getting the oil changed back in November. I brought it in a week later only to be told the oil change couldn’t have caused the leak and that they didn’t have the More

by Parisaashtiani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jan 07, 2022 -

Lithia Hyundai of Anchorage responded

Hi Parisaashtiani, I would like to apologize for the level of communication you have received on behalf of our team. At your next convenience, please reach out to me directly at: 907-762-5131 as I would be happy to provide you with an adequate update and get your vehicle scheduled for service. Jeremy Tou General Service Manager

Jan 20, 2022 -

Parisaashtiani responded

I called you twice last week and left messages at the number provided both times. I was really hoping I would have heard back from you and I’m very disappointed in the overall lack of communication.

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