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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,031 Reviews

1,031 Reviews of Lithia Hyundai of Anchorage - Service Center

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June 27, 2022

Easy appt process, later afternoon appts available for those not able to drop car off in the a.m. Friendly quick service. More

by IMPUZZLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Jun 28, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for taking the time to leave us this great review! We are happy that our Service Team provided easy and friendly services for you. Lithia Hyundai of Anchorage would be delighted to assist you again.

June 27, 2022

Staff is helpful. Wait was long due to only one lube man there that day. More

by SIMASKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Jun 28, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a helpful experience! We look forward to working with you again soon!

June 22, 2022

Staffing level is so low that it takes weeks for them to look at your vehicle. The adviser assigned could not be contacted by phone. They did successfully repair the recall, but neglected to call and let More

by Frustrated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience and I apologize for any inconvenience this has caused you. If you are willing, I would also like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Jeremy Tou General Service Manager 907-762-5131

June 21, 2022

Even though short-handed, did their best, as usual! The only Dealership I will deal with. Always meet my expectations. More

by SULLIVAN.SUSAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Jun 22, 2022 -

Lithia Hyundai of Anchorage responded

We strive to always meet our clients expectations here at Lithia Hyundai of Anchorage! Thank you for taking the time to praise our Service Team, it means a lot. We look forward to having the pleasure of assisting you again.

June 20, 2022

I appreciate the communication between staff and customer and the ride to and from work More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience with us! We look forward to seeing you again here at Lithia of Hyundai of Anchorage!

June 16, 2022

Hyundai of anchorage always takes car of all my needs, is quick and efficient, and the customer service is always on point! More

by SAMANTHA.SAMPSON95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Lithia Hyundai of Anchorage responded

Samantha, we here at Lithia Hyundai of Anchorage appreciate you taking the time to leave us this great 5-star review! We appreciate your business and we are glad to always take care of your car needs. We look forward to seeing you again!

June 14, 2022

Too May changed in the service department, , service was fast, maybe too fast, they competed mycar in less then 16 minutes . Just hard to believe they checked the items marked on the work sheet More

by jackmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

jackmac responded

It’s become harder to get an appointment

June 14, 2022

Shuttle service is great for us out of towners The service folks are prompt and friendly. More

by AKVIPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Jun 16, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this positive feedback! We hope that we can make your next visit a 5-star experience.

June 13, 2022

Took them 8 hours to do an oil change & yire rotation my appointment was 10AM, I dropped my vehicle at 9am. Done with my work around 5pm I went back to pick up my vehicle. To my surprise it wasn’t ready. I More

by DMARKDANIELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Jun 16, 2022 -

Lithia Hyundai of Anchorage responded

We understand your frustration for the unexpected wait time. We would like the opportunity to work toward a positive solution. Please feel free to contact me directly. 907-762-5131 Jeremy Tou General Service Manager

June 10, 2022

When Phil worked there service was great now it’s so so but I love the car and put up with so so service More

by dtraini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jun 16, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this feedback. We hope that we can make your next visit a 5-star experience!

Jun 17, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this feedback. We hope that we can make your next visit a 5-star experience!

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