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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,031 Reviews
Call Service Center (907) 202-9778

1,031 Reviews of Lithia Hyundai of Anchorage - Service Center

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July 23, 2022

The employees was very friendly , helpful and responsable they call me to let me know. What was going on with my car . More

by elizabethr37@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
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Jul 25, 2022 -

Lithia Hyundai of Anchorage responded

Hi Elizabeth, We appreciate the review! It was a pleasure to work with you here at Lithia Hyundai of Anchorage! We hope to see you again soon!

July 22, 2022

Worst service ever. Even complained to the manager and he hasn’t responded in two weeks. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Schrie Hill
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Jul 25, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience and your patience. I apologize for any inconvenience this caused you. If you are willing, please contact me again at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

July 18, 2022

Super fast and easy and knowledgeable. I love the convenience and location. Will always use them! More

by OLIVIA.SPIEZIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Report | Print
Jul 18, 2022 -

Lithia Hyundai of Anchorage responded

Hi Olivia, Thank you for the review! We are happy that your experience was fast and easy! We look forward to working with you again soon!

July 18, 2022

I don’t feel like they really took the time to go over the recalls onmy car More

by NONE3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember the name sorry
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Jul 19, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. Our goal is to support the customer and their needs no matter how long it will take. I apologize that you didn’t feel like that time was given to you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

July 18, 2022

Professional competent, have good presence, adjusts to matters, will figure out the way And the place is clean More

by WRGWAY.HOLBROOK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Report | Print
Jul 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad you had a professional time with our team! We look forward to working with you again!

July 15, 2022

Best service I've ever had! Love my Sonata and the customer service. The guys are knowledgeable and very helpful. More

by d.e.osterhaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Justin Adams, Jeremy Tou
Report | Print
Jul 15, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great time working with us. We can't wait to see you again!

Jul 16, 2022 -

d.e.osterhaus responded

As I said, great service! Thanks guys!!

July 15, 2022

Good and fast service. Was done in under an hour. Friendly staff. Very helpful, good experience. More

by CHEYENNEBYDLON93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Tou
Report | Print
Jul 15, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad our team was able to provide you with fast service. We look forward to working with you again!

July 14, 2022

The Service shop was very quick with the LOF on my vehicle. Also appreciate the Uber service. More

by mpollitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate your review! We are happy to hear that our team was able to provide you with a quick experience. We hope to work with you again soon!

July 14, 2022

They want to sell car’s but service after that not so good. I have never had an oil change take 2 1/2 hours before. They can’t even get the persons name right that brought the car in. More

by ECKSTEIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Report | Print
Jul 15, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Jeremy Tou 907-762-5131 General Service Manager

July 14, 2022

Service was completed and was picked up by service provider. Bill was ready with discounts included. Car runs great. Question was answered regarding oil change scheduled. Thanks. More

by Carolyn Matthews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Lithia Hyundai of Anchorage responded

Hi Carolyn, Thank you for the review! We are happy to hear your vehicle is running great! We look forward to seeing you again soon!

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