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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,031 Reviews

1,031 Reviews of Lithia Hyundai of Anchorage - Service Center

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August 22, 2022

Try to call and make an appointment and make an appointment online for almost 6 months never got through. So we just went inside and made an appointment within 5 minutes. The service was fast and i More

by SARAHDALARAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Aug 25, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We appreciate your patience in scheduling an appointment with us. Due to our location, we have service issues with our phones at times. I am glad we were able to provide you with a fast and efficient experience when you came in. We hope to see you again soon!

August 17, 2022

Satisfied with the service I recently received. Their timing and communication was excellent. Sincerely, Denise Clark More

by MIKCLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Aug 17, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the high rating. We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything more we can do.

August 17, 2022

Very happy with our new Santa Fe, Lithia Hyundai’s Service department always takes great care of our vehicle! More

by Sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Aug 17, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave this rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us in the future.

August 17, 2022

It was good service, it took a little longer than we originally thought, but all in all, we were happy More

by MSFELCH18
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave Lithia Hyundai of Anchorage this feedback. We appreciate you as a valued customer and are always glad to provide you with happy experiences. Please let us know if there is anything else we can assist you with.

August 17, 2022

Mixed feelings regarding the service station. On the positive side, staff are approachable and professional. The waiting area is clean with stool chairs or softer comfier ones to appease prefer More

by Josh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Tou
Aug 19, 2022 -

Lithia Hyundai of Anchorage responded

Hello Josh, Thank you for bringing this to my attention. It is unfortunate to hear about your vehicle service and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 15, 2022

Service was good. Had to order the part twice because it wasn’t ordered the first time that it was supposed to be More

by M_D_R_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We appreciate your patience in working with us and hope to work with you again here at Lithia Hyundai of Anchorage.

August 13, 2022

Staff was very polite and price was very fair. I appreciated my salesman and I’m very happy with my car. More

by KALEBDEMIENTIEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Schrie Hill, Jeremy Tou
Aug 15, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for visiting us at Lithia Hyundai of Anchorage for your automobile purchase. We are glad to know we provided you with such a polite experience and that you are happy with your vehicle. We greatly value your business, and we appreciate your 5-star review.

August 13, 2022

I would not go there at all if I had not already paid for my oil changes. More

by JJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cant remember name. Was nice enough though.
Aug 18, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you. I would love to learn more about your experience. If you are willing, please contact me again at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 13, 2022

This is the only dealership I like in anchorage they are very polite and very out going More

by na0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Aug 15, 2022 -

Lithia Hyundai of Anchorage responded

We are grateful for you choosing Lithia Hyundai of Anchorage for your auto-related needs. We value you being our loyal customer and look forward to providing you with the same great service in the future. If you have any further questions, please reach out to us.

August 13, 2022

My most recent visit to this dealership was for my semi annual oil change. My vehicle was promptly tended to and the service was completed in less than an hour More

by Downhildon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Lithia Hyundai of Anchorage responded

We greatly appreciate the 5-star feedback. We're glad you came in and we are very thankful for your business here at Lithia Hyundai of Anchorage. It is always a pleasure to provide prompt services. Please visit us again for your future vehicle needs.

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