Back

Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

Sort by
April 28, 2022

The service people are good at their job and they are friendly while being professional.They are willing to work with you to fix the problems you have or answer any questions you have about your car. More

by MARBIL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Apr 28, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this 5-star review! We hope you will consider us again for future services.

April 28, 2022

Nice people. Busy but getting work done and treating customers great. I live in rural Alaska and Kevin Mercedes is a very helpful, happy, and high energy associat More

by No thanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this review! Kevin is an asset to our team and we are pleased to hear about your experience.

April 26, 2022

Fast, friendly, and professional! Any time I've need of car service, they are the dirst I choose to go to. More

by Ingaragar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Apr 26, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this positive feedback! We hope that we can make your next visit a 5-star experience!

April 26, 2022

They are very nice and very professional. Seems to care about keeping the wait time for services down More

by RPIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Apr 27, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this review! We hope you will consider us again for future services.

April 22, 2022

Employees are very courteous. I had an oil change and was done promptly. Excellent service! More

by CABRERA_SAM101454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza, Layne Gunter, Schrie Hill
Apr 25, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for this great review, Sam! We hope you will consider us again for future services.

Apr 26, 2022 -

CABRERA_SAM101454 responded

Surely

April 22, 2022

Service personnel is very friendly and courteous. The service is very excellent. I had engine problem and replaced new engine very promptly. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Apr 25, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this positive review! We are pleased to hear about your experience and hope to see you again for future services.

April 22, 2022

The customer service is excellent the only problem is their phone system it’s hard to contact them - you have to do it through texting 🙁 More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Apr 25, 2022 -

Lithia Hyundai of Anchorage responded

Frank, we appreciate you taking the time to leave us this review. We are currently facing phone issue but we are pleased to hear that your overall experience was a positive one. We hope you will consider us again for future services.

Apr 25, 2022 -

Frank responded

My concern about the phone issues have been going on for well over 6 months now - which communicates to us the public that it is not a high priority to get it fixed.

April 20, 2022

Hard to get an appointment. Twice now they messed up my tire changeover. Ruined a tire and had to get a tow last fall due to not tightening my lug knots. This time my weight bal More

by JANEVONB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Lithia Hyundai of Anchorage responded

Jane, we regret to hear about your recent experience with our service department. We would like the opportunity to look into this further and work toward a positive solution. Please contact me directly at your earliest convenience. 907-762-5131 Jeremy Tou General Service Manager

April 17, 2022

Service was on time. They did the work that was requested. They reminded me of a maintenance is due. Staff was professional and courteous. More

by Polly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Apr 18, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the great review, Polly! We are pleased to hear about your experience with our service department and look forward to your next visit!

April 15, 2022

Reps were friendly and helpful. Car was done when promised although it was only for an oil change. No complaints More

by LINDEHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Apr 15, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us a review! We are pleased to hear about your experience and hope you will consider us again for future services.

...
73
...