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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,031 Reviews

1,031 Reviews of Lithia Hyundai of Anchorage - Service Center

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September 13, 2022

My service manager was knowledgeable and professional. Answered all my questions promptly and concisely with assurance More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Sep 13, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad that our team was able to answer all your questions! We hope to see you again here at Lithia Hyundai of Anchorage!

September 09, 2022

Service personnel are polite, courteous, and knowledgeable. I trust the technicians and mechanics on their team. More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Lithia Hyundai of Anchorage responded

Hi Ashley, Thank you for the review! We are glad your time with us was polite and courteous! We hope to see you again here at Lithia Hyundai of Anchorage!

September 04, 2022

I already did this once. Lack of communication and phone issues are my only issues. More

by ???
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Sep 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We appreciate your patience in working with our team. Our store location experiences phone issues at times if you ever need any assistance please text us at (844) 871-8445.

September 02, 2022

They do a great job and work you in promptly! They also work with you financially and offer military discounts! More

by TeresaZachay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Collins, Jeremy Tou
Sep 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience with our team. We hope to work with you again soon!

September 02, 2022

Completed warranty work in very short order. I wish their phone system worked better it’s hard to talk to someone without driving into town. More

by MOOFCDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Sep 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review and your patience in working with our team. We are glad we got the opportunity to work with you here at Lithia Hyundai of Anchorage!

September 01, 2022

Quick service and the staff was extremely friendly. Getting my vehicle serviced here is easy and I look forward to returning! More

by JOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Tou
Sep 02, 2022 -

Lithia Hyundai of Anchorage responded

Hi Joel, We are happy to hear your experience with us was friendly! We look forward to seeing you again in the future here at Lithia Hyundai of Anchorage!

August 31, 2022

They seem to do an okay job. But they never, ever return phone messages. Or answer the phone period. That's a little...no thats very aggravating. More

by ???
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Sep 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We appreciate your patience in working with us. Our store location experiences phone issues at times. If you are still looking to get in contact with someone, please text us at (844) 871-8445.

August 30, 2022

On time. More than comfortable waiting room. Willing to explain what was done and to answer any questions that I had. More

by DEB_PRUITT
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road at Lithia Hyundai of Anchorage.

August 30, 2022

The guys at the desk were very nice and knowledgeable. The only thing I was not happy with was the appointment to bring my car in at 8:00. But when I called @ 2:00 to check the status of my car they said More

by 59BIG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your vehicle and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 29, 2022

Inattentive service with incomplete maintenance inspection. My service light was still on after a service and a headlight out. Poor quality and rushed. More

by Heather01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Lithia Hyundai of Anchorage responded

Hello Heather, Thank you for bringing this to my attention. It is unfortunate to hear about your vehicle and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

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