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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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June 16, 2022

Hyundai of anchorage always takes car of all my needs, is quick and efficient, and the customer service is always on point! More

by SAMANTHA.SAMPSON95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Lithia Hyundai of Anchorage responded

Samantha, we here at Lithia Hyundai of Anchorage appreciate you taking the time to leave us this great 5-star review! We appreciate your business and we are glad to always take care of your car needs. We look forward to seeing you again!

June 14, 2022

Too May changed in the service department, , service was fast, maybe too fast, they competed mycar in less then 16 minutes . Just hard to believe they checked the items marked on the work sheet More

by jackmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

jackmac responded

It’s become harder to get an appointment

June 14, 2022

Shuttle service is great for us out of towners The service folks are prompt and friendly. More

by AKVIPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Jun 16, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this positive feedback! We hope that we can make your next visit a 5-star experience.

June 13, 2022

Took them 8 hours to do an oil change & yire rotation my appointment was 10AM, I dropped my vehicle at 9am. Done with my work around 5pm I went back to pick up my vehicle. To my surprise it wasn’t ready. I More

by DMARKDANIELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Jun 16, 2022 -

Lithia Hyundai of Anchorage responded

We understand your frustration for the unexpected wait time. We would like the opportunity to work toward a positive solution. Please feel free to contact me directly. 907-762-5131 Jeremy Tou General Service Manager

June 10, 2022

When Phil worked there service was great now it’s so so but I love the car and put up with so so service More

by dtraini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jun 16, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this feedback. We hope that we can make your next visit a 5-star experience!

Jun 17, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this feedback. We hope that we can make your next visit a 5-star experience!

June 06, 2022

Great service! Got me in and out in the time frame that I was expecting! These guys are awesome!!!! More

by LANDES_EDWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for the fantastic review! We're so pleased to hear that the team got you in and out quickly.

June 02, 2022

Travis is the most dedicated person I have met. He worked with me in selling me the car I was looking for. He is so patient and is not aggresive in selling me a car. He truly understood my needs an More

by KEYLABOGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Richarson
Jun 03, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us a review, Keyla! Travis is an asset to our team and we are pleased to hear about your experience! Congrats on your new car!

June 01, 2022

Overall a poor experience to get my vehicle fixed, with additional problems after my vehicle was originally serviced at this facility. The facility did not communicate clearly or effectively, and the work More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Toi
Jun 01, 2022 -

Lithia Hyundai of Anchorage responded

We appreciate the time you took to leave us this feedback, Doc. We regret to hear about your experience and would like the opportunity to work toward a positive solution. Please contact me at your earliest convenience. 907-762-5131 Jeremy Tou General Service Manager

May 30, 2022

I’ve seen the service department deteriorate over the the years since buying my Tucson in 2008. I have high hopes since Jeremy took over! So far so good! More

by KINCAIDCAROL49
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
May 31, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave us this feedback, Carol! We appreciate you choosing Lithia Hyundai of Anchorage and we hope that we can make your next visit a 5-star experience!

May 25, 2022

Exceptional customer experience. From the moment I walked in to the moment I picked up my vehicle. Very satisfied with the service and communication through More

by Nathalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name
May 31, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for this great review, Nathalia! We strive for excellent customer service and we are pleased to hear about your experience. We hope to see you again for future services.

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