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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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July 04, 2022

I've been dealing with a bad sensor still covered under warranty, and a year later it's still not fixed. Although, the people have been phenomenal, and I'm sure supply chains have also been an issue, it's More

by Jo_roselle06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

July 04, 2022

Great dealership! The service center is always speedy and communicative with me and I can always get reliable services. More

by 02collins.bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! It is a pleasure to hear that our team was able to provide you with a quick and efficient experience! We look forward to seeing you again soon!

July 02, 2022

Not a very friendly interaction and they seemed to maybe be overbooked and stressed. The process was fine but nothing stellar. I won’t likely come here for service again if other options exist. More

by ALISHADANIELLE08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Lithia Hyundai of Anchorage responded

Hello Alisha, Thank you for sharing your experience. Our goal is to provide customers with a respectful experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

June 30, 2022

I could set up scheduling date and time to bring my car to have my oil changed using text messaging. I had a comfortable place to wait for technicians to replace my oil, check tire air, replace my windshie More

by BarbE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience with us! We hope to see you again here at Lithia Hyundai of Anchorage!

Jul 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy to hear that you had a great experience with us here at Lithia Hyundai of Anchorage! We look forward to working with you again soon!

June 28, 2022

Employees were courteous and work was done in a timely manner. Appreciate the Lyft transportation. More

by T.DAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve, Kevin Garza
Jun 29, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

June 27, 2022

Easy appt process, later afternoon appts available for those not able to drop car off in the a.m. Friendly quick service. More

by IMPUZZLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
Jun 28, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for taking the time to leave us this great review! We are happy that our Service Team provided easy and friendly services for you. Lithia Hyundai of Anchorage would be delighted to assist you again.

June 27, 2022

Staff is helpful. Wait was long due to only one lube man there that day. More

by SIMASKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza
Jun 28, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a helpful experience! We look forward to working with you again soon!

June 22, 2022

Staffing level is so low that it takes weeks for them to look at your vehicle. The adviser assigned could not be contacted by phone. They did successfully repair the recall, but neglected to call and let More

by Frustrated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience and I apologize for any inconvenience this has caused you. If you are willing, I would also like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Jeremy Tou General Service Manager 907-762-5131

June 21, 2022

Even though short-handed, did their best, as usual! The only Dealership I will deal with. Always meet my expectations. More

by SULLIVAN.SUSAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Jun 22, 2022 -

Lithia Hyundai of Anchorage responded

We strive to always meet our clients expectations here at Lithia Hyundai of Anchorage! Thank you for taking the time to praise our Service Team, it means a lot. We look forward to having the pleasure of assisting you again.

June 20, 2022

I appreciate the communication between staff and customer and the ride to and from work More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience with us! We look forward to seeing you again here at Lithia of Hyundai of Anchorage!

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