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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,119 Reviews

1,119 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 06, 2022

Jessica has the best customer service. Her manager is awesome. This is my third car bought from them More

by RSAQRAAM
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
Dec 07, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an awesome experience! We hope to see you again here at Lithia Hyundai of Anchorage!

December 02, 2022

I wasn’t sure at first but now my doubts are gone so 5 stars for them More

by IMILALIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Gunter
Dec 02, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy we could earn your trust! We hope to see you again here at Lithia Hyundai of Anchorage!

December 01, 2022

I have been calling, texting and emailing No response at all Awful Terrible Charles Brown 21 Palisade and engine light is on More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Shook
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Lithia Hyundai of Anchorage responded

Hello Charles, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 30, 2022

I've purchased 5 new and 1 pre-owned Hyundai vehicles at Lithia Hyundai of Anchorage. I've enjoyed doing business with this dealership and feel that they really care about customer satisfaction. I'm very im More

by Bobn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Nathan Carter, Jeremy Tou
Dec 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a detailed experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 28, 2022

Service department is always easy to work with and does great work. I'm very satisfied with how they take care of my Tucson. My only issue is not being able to get through on the phone very easily at all. More

by cdolan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We appreciate your patience in working with us here at Lithia Hyundai of Anchorage. We hope to see you again down the road!

November 25, 2022

I have been impressed with the courtesy and professionalism I have experienced as I have dealt with the courtesy advisor Kevins Mercedes when I have taken my palisade in for service. He has be More

by Sally
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi Sally, Thank you for the review. We appreciate your patience in working with us. We would love to continue assisting you with any questions you may have, feel free to reach out to us anytime you need!

Dec 03, 2022 -

Sally responded

We are waiting for the parts to come in to fix our back hatch . We have left several nessages but haave not heard back from them to ket us know when we can expect to get the fix completed. We are anxious because the hatch is not working at all and we use it daily,

November 24, 2022

Great fast service. Service writer came out and said they were finishing up knock sensor update. More

by aklivn49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad your time with us was a fast experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 23, 2022

Excellent customer service. They dropped me off and less that a hour they call me to tell me it was ready. More

by OlgaDressner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a quick and efficient experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 22, 2022

Anchorage service dept responds promptly and provides great service. I appreciate the professionalism and kindness More

by BLRALASKSA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Collins
Nov 22, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again soon!

November 22, 2022

Went in wait time was a little longer than expected and the air filter was over priced but the service was great. The clean establishment and friendly staff. More

by whittednadaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Robbinson Rodriguez
Nov 23, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Nov 23, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

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