Lithia Hyundai of Anchorage - Service Center

Waited one month for appointment. Was told it would take one hour, took two for simple tire rotation. Your shop is way too small for a dealership. Was told it would take one hour, took two for simple tire rotation. Your shop is way too small for a dealership. More

Dropped off my Tucson for a hum from front end and a bad shimmy when brakes are applied. They had it for 5 days - new calipers they said - 701.00 for parts n labor. Then they took a day bleeding brakes and shimmy when brakes are applied. They had it for 5 days - new calipers they said - 701.00 for parts n labor. Then they took a day bleeding brakes and 5 days later its 760.00 to get my car back in the same condition I dropped it off in... Needing repairs More

It was fast and easy. No complaints. I was in for a routine oil change. No complaints. I was in for a routine oil change. More

The service center is great but trying to get a hold of them is another story. Every time I call, no one answers and no one returns my voicemail. It’s very inconvenient. Their communication with their phon them is another story. Every time I call, no one answers and no one returns my voicemail. It’s very inconvenient. Their communication with their phone system needs a lot of work. Other than that, they’re very nice and courteous. Thanks! More

Quite pleased with the service received this go-round. The service visit was due to concerns about the coolant level dropping and my perceived loss of heat blasting thru the vents. The technician review The service visit was due to concerns about the coolant level dropping and my perceived loss of heat blasting thru the vents. The technician reviewed both my and another same model vehicle to verify that thermostat setting around 75-degrees has rather lukewarm air rather than heat. There is warmer air at higher temp settings though so Im satisfied. Coolant pressure level test was performed and no anomalies found. The service advisor conferred these findings to me over the phone and upon vehicle pick-up. I appreciate the service dept’s determination to get to the bottom of my concerns. Thank you! More

I’ve been trying to wait before I filled this out so that I could calm down a little. I took my vehicle in for the 15k mile service. I was greeted with “ hello sir, I’ll be right with you “. Uh.. I’m a woman I could calm down a little. I took my vehicle in for the 15k mile service. I was greeted with “ hello sir, I’ll be right with you “. Uh.. I’m a woman, ok, I get it, but the gal in the office was laughing hysterically. That was pretty rude. He quoted me $698 for the required service. I have lifetime oil change and platinum warranty. We eventually got it down to $298. Including the oil change and the additives they were using. When I came back the manager offered me a complimentary detailing on my next visit due to the “sir” incident. Cool! So I go about my business and noticed that I’m leaving oil spots in the driveway etc. I called Friday to tell them about it. Maybe I can get in Wednesday…. NO - so they put me in on Monday. And I was going to use my free detailing. I had to add two quarts of oil before Monday. So come 10:00 Monday I brought the car in. Apparently someone forgot the crush washer. I told them I wanted the additive replaced as well. And with the detailing to be sure to wash the back really well because it was covered with oil spray. It didn’t go to detail until 4ish. When I picked it up after 6 it looked pretty good. The inside hade been wiped and vacuumed. But driving home I noticed the windows hadn’t been done. The front windshield had an oily spray down low, like from the dashboard cleaner… I tried cleaning it and just couldn’t get it clean. And it appears that I’m still leaking oil and I’m getting a tick tick tick sound. I’m just furious about this. If my engine is compromised I’m going to be livid. More

Service I received was very good. Even though I had an appointment it still took 1 hr and 30 min to get one tire mounted and balanced. I hope it doesn’t take that long for oil and f Even though I had an appointment it still took 1 hr and 30 min to get one tire mounted and balanced. I hope it doesn’t take that long for oil and filter change More

Hard to get in touch with a person, but once you do they are amazing!! Josh Shook took amazing care of me. He is very polite and will go that extra mile. Thank you Josh for all your help. are amazing!! Josh Shook took amazing care of me. He is very polite and will go that extra mile. Thank you Josh for all your help. More

Friendly and helpful staff. Can usually get my car worked on in a reasonable amount of time. Can usually get my car worked on in a reasonable amount of time. More

Great experience. Vehicle was serviced in a timely manner and returned running good. Staff friendly. Vehicle was serviced in a timely manner and returned running good. Staff friendly. More