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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,031 Reviews

1,031 Reviews of Lithia Hyundai of Anchorage - Service Center

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October 15, 2022

Work was quick and easy. Vehicle returned in a timely manner and in same condition. More

by Alberto Cordew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi Alberto, Thank you for the review! We are glad your time with us was a quick and easy experience! We hope to see you again here at Lithia Hyundai of Anchorage!

October 15, 2022

It is impossible to call the service department for an appointment, and when you get an appointment it so long away. I scheduled an appointment 3 weeks out and did not show up on time, and was told I had More

by nwr007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing this. It is unfortunate to hear about your experience and I apologize for the inconvenience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 14, 2022

The best service I had when I'm taking my vehicles in to get worked on and very kind when I'm talking to one of the workers very helpful More

by ERASO.DEBBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

October 14, 2022

Thanks for continuing to provide good services for my suv. I look forward in receiving my next service on 10/26. More

by Lennier😋
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! It was a pleasure to work with you here at Lithia Hyundai of Anchorage! We hope to see you again soon!

October 11, 2022

Got the vehicle in as scheduled. Service customer support guys are great. They're friendly and professional. Work completed in a little longer time than expected but one of the custo More

by GARYHUDSON907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 12, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy to hear your time with us was great! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

October 08, 2022

Reaching service dept. . is impossible. My wife literally had to go there & make contact. Didn't tighten oil plug, lost all oil on highway! I've lost a lot of trust with t More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 10, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with an efficient and professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 08, 2022

Excellent service. Always on time, courteous, and efficient. I would recommend my friends to this business. More

by GEVERNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 12, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy to hear your time with us was a great experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

October 07, 2022

Difficult to get the service scheduled but great service afterwards. The lyft ride was clutch! More

by VANAMANJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name, Jeremy Tou
Oct 07, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We appreciate your patience and hope to work with you again in the future!

October 07, 2022

I have been to their service desk a couple of times and they seem to be behind in their work. I had an appointment the first time and wasn’t check in until walk in were taken care of. The service personnel More

by MYTOR1962
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 08, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing this. It is unfortunate to hear about your experience and I apologize for the inconvenience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 06, 2022

Guys at desk are very nice and knowledgeable. I hope that my next appointment goes just as smooth as this one thank you. More

by MSKJ323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Layne Gunter, Jeremy Tou
Oct 06, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad our team was able to provide you with a nice experience here at Lithia Hyundai of Anchorage! We hope to work with you again soon!

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