Lithia Hyundai of Anchorage - Service Center

I had to call them at least 10 times on the phone to setup for a yearly oil change. The system just kept me on hold for hours. I just started calling any number to talk to someone. I did get someone in setup for a yearly oil change. The system just kept me on hold for hours. I just started calling any number to talk to someone. I did get someone in part but he couldn't get thou too. He said that he would leave a message. Another week passed with no call back!! I finally went into the shop that was able to get a oil change. My car showed me that, I was at a negative 8 days or more late for my oil change. Them when I went in for my oil change no one was there to get me check in me. I was very upset with overall service. I am very sorry for how I feel. I just want good service that is the very reason why I picked your dealership More

Excellent customer service. Staff does it best to listen and respond to my needs. You should be very proud if your staff. Staff does it best to listen and respond to my needs. You should be very proud if your staff. More

Fast and reliable service! 😊 Agents are responsive specially Mr. Chris who facilitated us to get the vehicle within the day!😘 😊 Agents are responsive specially Mr. Chris who facilitated us to get the vehicle within the day!😘 More

The boys were super helpful and made sure I understood what was happening with my car. I will definitely be going back. what was happening with my car. I will definitely be going back. More

Only Hyundai dealership in Alaska I only wish they had a larger hybrid and electric vehicle selection larger hybrid and electric vehicle selection More

Customer service is amazing! Scheduling a service is fast and convenient, they also noyify you asap the moment your vehicle is ready. Scheduling a service is fast and convenient, they also noyify you asap the moment your vehicle is ready. More

Although they forgot all about my vehicle at least they were able to get it rescheduled within a weeks time and are going to wave the cost of the diagnostic test . were able to get it rescheduled within a weeks time and are going to wave the cost of the diagnostic test . More

Your Service department handled my appointment very well, it was timely and Right on top of things. it was timely and Right on top of things. More

Always straightforward with what service needs to be done and I get no hassle about anything extra to do. Will continue to use them for all service needs until I get a bad experience, which hasn’t happened i and I get no hassle about anything extra to do. Will continue to use them for all service needs until I get a bad experience, which hasn’t happened in 7 years. More

The service itself was quick, the problem was getting an appointment. I called four separate times. Each call went to a message machine. I left four messages asking for a call back to set an appointment. I appointment. I called four separate times. Each call went to a message machine. I left four messages asking for a call back to set an appointment. I then texted twice asking for a call back. NO ONE EVER RETURNED MY CALLS. I ended up calling the franchise manager and he set my appointment. If the work needed was not a dealer required computer update, I would have gone somewhere else. This is the second time I have had issues with service department not returning calls and I have only owned my Hyundai since May. Because of the lack of service, and respect, from the service department, my next vehicle will not be a Hyundai. More