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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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September 01, 2022

Quick service and the staff was extremely friendly. Getting my vehicle serviced here is easy and I look forward to returning! More

by JOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Tou
Sep 02, 2022 -

Lithia Hyundai of Anchorage responded

Hi Joel, We are happy to hear your experience with us was friendly! We look forward to seeing you again in the future here at Lithia Hyundai of Anchorage!

August 31, 2022

They seem to do an okay job. But they never, ever return phone messages. Or answer the phone period. That's a little...no thats very aggravating. More

by ???
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Sep 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We appreciate your patience in working with us. Our store location experiences phone issues at times. If you are still looking to get in contact with someone, please text us at (844) 871-8445.

August 30, 2022

On time. More than comfortable waiting room. Willing to explain what was done and to answer any questions that I had. More

by DEB_PRUITT
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road at Lithia Hyundai of Anchorage.

August 30, 2022

The guys at the desk were very nice and knowledgeable. The only thing I was not happy with was the appointment to bring my car in at 8:00. But when I called @ 2:00 to check the status of my car they said More

by 59BIG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your vehicle and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 29, 2022

Inattentive service with incomplete maintenance inspection. My service light was still on after a service and a headlight out. Poor quality and rushed. More

by Heather01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Lithia Hyundai of Anchorage responded

Hello Heather, Thank you for bringing this to my attention. It is unfortunate to hear about your vehicle and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 29, 2022

My experience with this dealership has been wonderful from the day I bought my Kona. Everyone has been friendly, helpful, and knowledgeable about my vehicle and I appreciate it. Thank you! More

by KATALASKAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Sep 01, 2022 -

Lithia Hyundai of Anchorage responded

We strive to provide top-tier service to all of our customers at Lithia Hyundai of Anchorage and we're glad you experienced that. We look forward to seeing you back again in the future!

August 29, 2022

The guys at the service desk were polite and helpful and were quick in fixing a confusion with our information in their system. More

by JONJAYYUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Aug 30, 2022 -

Lithia Hyundai of Anchorage responded

It is great to know that our Service Staff were able to assist you with polite and helpful interactions here at Lithia Hyundai of Anchorage. Please do not hesitate to reach out to us if you have any future automotive needs.

August 26, 2022

The young men working at the service counter are very pleasant and helpful. One of the young men was Brian. More

by DONNAKOEHLERAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Kevin Garza, Jeremy Tou
Aug 31, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the kind praises of our Service Team. We here at Lithia Hyundai of Anchorage always want to provide helpful and pleasant interactions to our valued customers. It would be our pleasure to assist you again.

August 26, 2022

Very Informative and helpful and courteous very good customer service and when I had a problem they took care of it with no questions asked and they didn’t say I can’t do anything about that look forwar More

by Lisa Straker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice short guy set up Lyft excellent customer service thank you, Kevin Garza, Jeremy Tou
Sep 01, 2022 -

Lithia Hyundai of Anchorage responded

Lisa, thank you for your five-star review. We at Lithia Hyundai of Anchorage are delighted to read you enjoyed an informative, helpful, and courteous dealership experience. Our Service Team will always be here to assist you with any future needs. Let us know if there is anything else we can help you with.

August 25, 2022

Thank you Bryan for great customer service! You went above and beyond your duty, Wow!!! More

by MELINDA824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan at front desk. I don’t know his last name.
Sep 02, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for giving us 5 stars and taking the time to share this great feedback with us. We're glad to see our team worked hard for you during your visit to Lithia Hyundai of Anchorage. We hope you have a fantastic day.

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