Lithia Hyundai of Anchorage - Service Center

Purchase experience was great, service, not so much. Had appointment, showed up early. Time estimate overrun of 100%. Simple oil change. Had appointment, showed up early. Time estimate overrun of 100%. Simple oil change. More

I scheduled my appointment 17 days in advance via some crazy text this number then they call you back 2 days later nonsense. My original appointment was for a transmission service and oil change I receive crazy text this number then they call you back 2 days later nonsense. My original appointment was for a transmission service and oil change I received a phone call 48 hrs before my appointment notifying me that they couldn't do my transmission service but would still perform my oil change. I arrived 15 minutes early armed with mileage in hand. I was told my service would be approximately an hour. At an hour and 20 minutes I went back to the desk because I thought my car was out there and ready However I discovered they hadn't even taken it back!!! My husband had been waiting at the airport for pick up so I had to leave without the service done. No one communicated to me anything amd while I was in the waiting room a man came in saying his car had been in the service department since JANUARY amd he was asking for the GM who refused to come see him and a woman was at the desk speaking about suing. I've never struggled this much with the dealer it was a very disappointing trip. More

Super helpful and knowledgeable staff makes any visit convenient and easy. The service department works extremely hard to meet customer expectations. convenient and easy. The service department works extremely hard to meet customer expectations. More

Friendly service. Excellent lobby for waiting strategy and they will set you up with a lyft which is awesome. Excellent lobby for waiting strategy and they will set you up with a lyft which is awesome. More

Service department was polite and helpful. And…got my car in and out in the time promised! And…got my car in and out in the time promised! More

My service manager was knowledgeable and professional. Answered all my questions promptly and concisely with assurance Answered all my questions promptly and concisely with assurance More

Service personnel are polite, courteous, and knowledgeable. I trust the technicians and mechanics on their team. knowledgeable. I trust the technicians and mechanics on their team. More

I already did this once. Lack of communication and phone issues are my only issues. Lack of communication and phone issues are my only issues. More

They do a great job and work you in promptly! They also work with you financially and offer military discounts! They also work with you financially and offer military discounts! More

Completed warranty work in very short order. I wish their phone system worked better it’s hard to talk to someone without driving into town. I wish their phone system worked better it’s hard to talk to someone without driving into town. More