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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,031 Reviews

1,031 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 22, 2022

Anchorage service dept responds promptly and provides great service. I appreciate the professionalism and kindness More

by BLRALASKSA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Collins
Nov 22, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again soon!

November 22, 2022

Went in wait time was a little longer than expected and the air filter was over priced but the service was great. The clean establishment and friendly staff. More

by whittednadaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Robbinson Rodriguez
Nov 23, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Nov 23, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 20, 2022

I have both great and disappointment to acomamony this review of my suv I had a Toyota preys for 8 years I say this as to show you I and my twin know how to milk a mile out of a hybrid this suv I was info More

by TWINS0/steven Doyle Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Robbinson Rodriguez
Nov 22, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 19, 2022

Always easy to get an appointment and the service is quick to get the job done and they do the job well. More

by BTL_DRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an easy experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 19, 2022

Service center was incredible, I missed my initial appointment for a recall repair and they called me a few days later to reschedule and coordinate a pick-up/drop-off of my car while I was at work! Th More

by AMBERURENA95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafhael and tony
Nov 21, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a kind experience with us! We hope to see you again here at Lithia Hyundai of Anchorage!

November 19, 2022

Good service, friendly and direct staff. Work on vehicle appears great, aside from an apparent miss on QC in the process (shaking front end over 60mph). More

by Ralph McAllister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Lithia Hyundai of Anchorage responded

Hi Ralph, Thank you for the review! We are glad your time with us was a friendly experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 18, 2022

Had my Vehicle in for service have called to 4 days left message with no responds very upset. More

by envoybaby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication you have experienced and for the inconvenience, this has caused you. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. Jeremy Tou jtou@lithia.com General Service Manager

November 18, 2022

I waited 4 hours for a schedule oil change and lightbulb replacement. First problem with service in 13 years. . More

by PJPRUSAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Nov 18, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 17, 2022

Service counter staff is friendly. My oil change took longer than their usual time. My grievance is with the call center, which was always either unresponsive or unhelpful. More

by ALLISONCURBOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We appreciate your patience in working with us. We hope to earn your business again here at Lithia Hyundai of Anchorage!

November 17, 2022

Service is fast, professional , knowledgeable and friendly. I continue to be impressed by the service. More

by MILLERMICHAEL669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins
Nov 18, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Lithia Hyundai of Anchorage!

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