Lithia Hyundai of Anchorage - Service Center

I’ve been trying to wait before I filled this out so that I could calm down a little. I took my vehicle in for the 15k mile service. I was greeted with “ hello sir, I’ll be right with you “. Uh.. I’m a woman I could calm down a little. I took my vehicle in for the 15k mile service. I was greeted with “ hello sir, I’ll be right with you “. Uh.. I’m a woman, ok, I get it, but the gal in the office was laughing hysterically. That was pretty rude. He quoted me $698 for the required service. I have lifetime oil change and platinum warranty. We eventually got it down to $298. Including the oil change and the additives they were using. When I came back the manager offered me a complimentary detailing on my next visit due to the “sir” incident. Cool! So I go about my business and noticed that I’m leaving oil spots in the driveway etc. I called Friday to tell them about it. Maybe I can get in Wednesday…. NO - so they put me in on Monday. And I was going to use my free detailing. I had to add two quarts of oil before Monday. So come 10:00 Monday I brought the car in. Apparently someone forgot the crush washer. I told them I wanted the additive replaced as well. And with the detailing to be sure to wash the back really well because it was covered with oil spray. It didn’t go to detail until 4ish. When I picked it up after 6 it looked pretty good. The inside hade been wiped and vacuumed. But driving home I noticed the windows hadn’t been done. The front windshield had an oily spray down low, like from the dashboard cleaner… I tried cleaning it and just couldn’t get it clean. And it appears that I’m still leaking oil and I’m getting a tick tick tick sound. I’m just furious about this. If my engine is compromised I’m going to be livid. More

Service I received was very good. Even though I had an appointment it still took 1 hr and 30 min to get one tire mounted and balanced. I hope it doesn’t take that long for oil and f Even though I had an appointment it still took 1 hr and 30 min to get one tire mounted and balanced. I hope it doesn’t take that long for oil and filter change More

Hard to get in touch with a person, but once you do they are amazing!! Josh Shook took amazing care of me. He is very polite and will go that extra mile. Thank you Josh for all your help. are amazing!! Josh Shook took amazing care of me. He is very polite and will go that extra mile. Thank you Josh for all your help. More

Friendly and helpful staff. Can usually get my car worked on in a reasonable amount of time. Can usually get my car worked on in a reasonable amount of time. More

Great experience. Vehicle was serviced in a timely manner and returned running good. Staff friendly. Vehicle was serviced in a timely manner and returned running good. Staff friendly. More

We have purchased two new cars from Lithia Hyundai and one used. My Santa Fe is fun to drive and very reliable. Service department is great and always exceeds my expectations. one used. My Santa Fe is fun to drive and very reliable. Service department is great and always exceeds my expectations. More

There service manager went above and beyond to make sure I was happy. Nice job I was happy. Nice job More

Car's issue didn't get fixed. It's hard to reach dealership for another appointment. It's hard to reach dealership for another appointment. More

They answered all my questions about the recalled parts and pieces of the car, and the happily added an oil change to my vehicle while I was there as well. and pieces of the car, and the happily added an oil change to my vehicle while I was there as well. More

Staff are friendly. Oil change took 2 hrs, even with an appointment. Requested service on tire but employee t Ty or got up to it. Oil change took 2 hrs, even with an appointment. Requested service on tire but employee t Ty or got up to it. More