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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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October 20, 2022

Greeted with a hello and a smile and nice to have coffee and lounge area while waiting for my vehicle More

by KHUNKOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great time in our lounge! We hope to work with you again here at Lithia Hyundai of Anchorage!

October 20, 2022

The service dept. counter person is so rude and not friendly at all.They said they going to return my call but never did. More

by WILLIEGARCIA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 19, 2022

Everyone was Friendly and they all ran efficiently like a well oiled machine! Thank you! More

by LJ5377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No clue
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

October 19, 2022

The worst service experience I have ever had. Extremely poor scheduling and communication. I will never purchase or service another vehicle with Lithia Hyundai of Anchorage, and I will warn other More

by G_CHARLES68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing this. It is unfortunate to hear about your experience and I apologize for the inconvenience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 19, 2022

Accommodated my schedule, they did the oil change and maintenance check in less time than quoted. More

by Elamebull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a good experience! We hope to see you again down the road!

October 18, 2022

It is impossible to contact anyone in the service department. Calling, texting, and emailing. It is ridiculous. Even the people who work the front counters are rude and unprofessional. It makes me no More

by FreshSyrup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Tou
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you, our store location experiences phone issues at times. If you are still looking to contact us, please text us at (844) 871-8445. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 18, 2022

Great service and facilities. Very helpful in scheduling changes. Service personnel were friendly and kept me informed on the progress during my wait. More

by JPBITTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a helpful experience working with us! We hope to see you again here at Lithia Hyundai of Anchorage!

October 18, 2022

I like Lithia Hyundai because of the life time oil option. Have it on both cars. More

by JOHNJEFFERSAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hi John, Thank you for the review! We are glad to hear you are enjoying your Hyundai! We hope to work with you again soon!

October 17, 2022

Cheerful and helpful when you show up in person. Tricky to get in touch with via phone, but the online scheduler works fine. More

by Customer
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was helpful! We hope to work with you again here at Lithia Hyundai of Anchorage!

October 16, 2022

Got my car in for the oil change on time and completed the work in a timely manner. More

by LEEFLEET
Recommend Dealer
Yes
Employees Worked With
I can’t remember who I worked with
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an efficient experience! We look forward to seeing you again soon!

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