Lithia Hyundai of Anchorage - Service Center

Unfortunately it was not the best experience. Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I c Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I came back at 4:15 to pick up my car up and they said it hadn't even been brought into the shop yet. I then had to sit and wait for over an hour to get my car done. My frustration was that I never received an update with how delayed my car was for that appointment. Had I known I would not have had my ride drop me off then. I understand days are busy and with short staffed days timing can be off but it was 10 hours later my car was done without any notification. This was also after it was incredibly hard to get ahold of the dealership to make an appointment in the first place. Their online scheduler wasn’t working, and their phone number listed also wasn’t working. It said to text them but I took weeks to finally get ahold of someone just to get something on the books. More

Good customer service and was fast. Very helpful, concerned and did a great job. Thanks Very helpful, concerned and did a great job. Thanks More

Friendly and always responsive. Easy to set up appointment though email or phone. Oil service took only hour and a half. Easy to set up appointment though email or phone. Oil service took only hour and a half. More

I have been trying to make a service appointment for two weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the p weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the phone.. I have had the parts department leave a message with the service department. They have not called me back. I have a check engine light on.. More

Not very good at communicating with customers And felt like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my w like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my warranty company I understand things take time but communication is key I work at Providence Hospital with cardiologist And if I treated our patients that way I would be let go on the spot. Won’t ever bring my car here again unless I’m forced too . They also broke things in my car And didn’t say anything until I pointed it out. Very disappointed. More

Mostly great things. Just disappointing that the coupon they send out for oil changes is basically worthless. Just disappointing that the coupon they send out for oil changes is basically worthless. More

Great service if and when they eventually return your call or text. I wish there was another service department that actually returned calls or answered the phone. call or text. I wish there was another service department that actually returned calls or answered the phone. More

Have always had the best service here. Not always the best communication or the quickest but they get the job done. Not always the best communication or the quickest but they get the job done. More

Very courteous, fast service! “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so schedul “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so scheduled oil change etc on another day and will continue with this service dept! More

Not easy to make contact but the appointment went smooth and they went above and beyond. and they went above and beyond. More