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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 30, 2022

I've purchased 5 new and 1 pre-owned Hyundai vehicles at Lithia Hyundai of Anchorage. I've enjoyed doing business with this dealership and feel that they really care about customer satisfaction. I'm very im More

by Bobn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Nathan Carter, Jeremy Tou
Dec 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a detailed experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 28, 2022

Service department is always easy to work with and does great work. I'm very satisfied with how they take care of my Tucson. My only issue is not being able to get through on the phone very easily at all. More

by cdolan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We appreciate your patience in working with us here at Lithia Hyundai of Anchorage. We hope to see you again down the road!

November 25, 2022

I have been impressed with the courtesy and professionalism I have experienced as I have dealt with the courtesy advisor Kevins Mercedes when I have taken my palisade in for service. He has be More

by Sally
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi Sally, Thank you for the review. We appreciate your patience in working with us. We would love to continue assisting you with any questions you may have, feel free to reach out to us anytime you need!

Dec 03, 2022 -

Sally responded

We are waiting for the parts to come in to fix our back hatch . We have left several nessages but haave not heard back from them to ket us know when we can expect to get the fix completed. We are anxious because the hatch is not working at all and we use it daily,

November 24, 2022

Great fast service. Service writer came out and said they were finishing up knock sensor update. More

by aklivn49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad your time with us was a fast experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 23, 2022

Excellent customer service. They dropped me off and less that a hour they call me to tell me it was ready. More

by OlgaDressner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins
Nov 30, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a quick and efficient experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 22, 2022

Went in wait time was a little longer than expected and the air filter was over priced but the service was great. The clean establishment and friendly staff. More

by whittednadaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Robbinson Rodriguez
Nov 23, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Nov 23, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 22, 2022

Anchorage service dept responds promptly and provides great service. I appreciate the professionalism and kindness More

by BLRALASKSA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Collins
Nov 22, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again soon!

November 20, 2022

I have both great and disappointment to acomamony this review of my suv I had a Toyota preys for 8 years I say this as to show you I and my twin know how to milk a mile out of a hybrid this suv I was info More

by TWINS0/steven Doyle Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Robbinson Rodriguez
Nov 22, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 19, 2022

Always easy to get an appointment and the service is quick to get the job done and they do the job well. More

by BTL_DRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an easy experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 19, 2022

Service center was incredible, I missed my initial appointment for a recall repair and they called me a few days later to reschedule and coordinate a pick-up/drop-off of my car while I was at work! Th More

by AMBERURENA95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafhael and tony
Nov 21, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a kind experience with us! We hope to see you again here at Lithia Hyundai of Anchorage!

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