Lithia Hyundai of Anchorage - Service Center

Customer service was exceptional. All were professional, knowledgeable, and timely. Would highly recommend to anyone All were professional, knowledgeable, and timely. Would highly recommend to anyone More

Travis was very professional and helpful. Everyone spoke and appeared to be so happy that it made our day even better. We could not have asked for a better experience. Everyone spoke and appeared to be so happy that it made our day even better. We could not have asked for a better experience. More

We received repeated recall notices, but getting someone to answer the phone or return a message was extremely difficult. After finally getting through, we made an appointment in conjunction with an oi to answer the phone or return a message was extremely difficult. After finally getting through, we made an appointment in conjunction with an oil change, but after the oil change was completed we were told we would have to make another appointment because the part required for the recall work wasn’t in and the service department had to order it. So we made an appointment a month out. On the second visit, I were asked if the part was in. I repeat, upon bringing the vehicle to the service center one month later (because that was the soonest we could get in) the service center asked me if the needed part was in. I answered that I don’t know as it was the service center’s responsibility to order the part, seeing as how the service center said they would do so and had me set an appointment a month later to get the part for the recall work to be done. The part was NOT in, so another appointment was made with the advisement that it would take a few hours. When dropping off the car in the morning for this third appointment, we were told it was unlikely that we would get the car back that day, and because it was Friday, we probably wouldn’t get it back until Monday. We had to arrange a ride home. Thankfully, we were called on Saturday that the car was ready. I will say that the people we dealt with were friendly and apologetic, but if it wasn’t for the lifetime oil change we purchased with the car, I would be very hesitant to return. More

Very impressed with this dealership! I purchased a 2022 Tuscon SEL last month. Caden in sales found me a vehicle I love driving!! Thank you Caden for such amazing customer service!!! I I purchased a 2022 Tuscon SEL last month. Caden in sales found me a vehicle I love driving!! Thank you Caden for such amazing customer service!!! I had a extra key programmed with the service department recently and they were fantastic. I highly recommend this Hyundai dealership! More

The service is time efficient and thorough. My car was ready ahead of schedule and the staff were great! My car was ready ahead of schedule and the staff were great! More

Prompt service :-) very happy with the personnel everyone is very friendly I was in and out very quickly. I will bring my vehicles here again as well as probably buy our next vehicle here again is very friendly I was in and out very quickly. I will bring my vehicles here again as well as probably buy our next vehicle here again More

I feel lithia has never really provided me with honest service. I bought a used car, had I known only had Hyundai in Anchorage and Lithia, I would have likely decided on another vehicle service. I bought a used car, had I known only had Hyundai in Anchorage and Lithia, I would have likely decided on another vehicle More

The guy who let me test drive the car wouldn’t even allow me to leave the parking lot! Turns out he didn’t want me to go on the main road because the engine was making noise! me to leave the parking lot! Turns out he didn’t want me to go on the main road because the engine was making noise! More

Everyone that works at the Lithia Hyundai of Anchorage is very knowledgeable and helpful. Great service. very knowledgeable and helpful. Great service. More

Service is helpful, listens to my concerns and questions and they answer s I understand. and they answer s I understand. More