Lithia Hyundai of Anchorage - Service Center

First oil change car was leaking oil returned this time for them to fix. They seemed like it was no big deal instead of thanking responsibility for their mistake. for them to fix. They seemed like it was no big deal instead of thanking responsibility for their mistake. More

The staff are friendly and provide great customer service, at the dealership. One area that needs big improvement is making contact via phone and/or text messages. I never receive a call back and/or service, at the dealership. One area that needs big improvement is making contact via phone and/or text messages. I never receive a call back and/or text message when trying to make an appointment and have questions. It takes multiple tries to finally get through by phone This is extremely frustrating. Being told, “oh yeah, we were very busy” does not cut it and makes me think twice about bringing my car elsewhere for service; which I’d rather not. Improve this area and I would not hesitate to score 5 stars. More

Oil changes and inspections with them are so inexpensive and helpful for all three of my cars! Quick too!!! and helpful for all three of my cars! Quick too!!! More

He was able to get me in before my scheduled appointment and finished my oil change just as fast! He was very kind and even apologized for the short wait I did have !!! and finished my oil change just as fast! He was very kind and even apologized for the short wait I did have !!! More

As a management professional there is either an organization, execution, or lack of employee engagement issue with the service department. Although there are multiple avenues for customer communica organization, execution, or lack of employee engagement issue with the service department. Although there are multiple avenues for customer communication, none were responsive or on the same page. After bringing my 2021 Sante Fe in for service about 6 months ago and having the cabin filter changed, when I left the dealership there was a low rumbling noise from my blowers. I immediately brought my vehicle back and was told some bearing needed to be replaced and they would call me when the part arrived to schedule the repair. After about 6 weeks of not hearing back, I called the dealership and they did not have record of the part being ordered or notes regarding the issue. I was then asked to bring my vehicle back in so they could “diagnose it” again. Since I live and work an hour away from the dealership and it is my only vehicle and during winter, I was not able to get it back there for a few months. It also took multiple phone calls and text messages without response, and only when I actually was able to get an immediate answer when calling, was I able to schedule my appointment. Due to a malfunction of the gas door (not on dealership) my car was towed in. Service was able to open the gas door so that I could use my vehicle until the parts came in to replace it, and while it was there I asked them to do the “diagnosis” for the blower. I received a call from a rep that said they recommend I have the filter changed. I explained to that rep that this was completed last service and the noise started immediately after, and I was told it was a bearing. The rep spoke with the technician and called me back to tell me that “sometimes when a filter is changed, debris falls behind it, they removed the debris and the noise is no longer there.” So basically the initial filter change was not done correctly, or completely and I am not sure how they came to the conclusion originally that it needed parts. When I picked up my vehicle, I scheduled to bring it back in a few weeks, while I was out of town to have the gas door fixed and have the oil maintenance completed. I also asked for the detail that was given to me by sales be completed. My vehicle was scheduled to be there for over two weeks, with a pick up date of the 28th. When I arrived to pick up my vehicle, the service was complete but no “notes” were available and they did not know where my car was. It ended up being in the detail shop however the detail was not completed. All interactions with representatives have been very pleasant, and friendly. I am disappointed in the lack of organization and communication that has cost my time, and would have cost me money in unnecessary parts if I had not been diligent. It does not make me feel very confident that I can trust the service being completed, and had I other options would have these services completed elsewhere. More

It was fun walking around looking at all the new models while our car was quickly taken care of. while our car was quickly taken care of. More

The experience for the last 3 years has been terrible. Worst communication! No one answers calls/texts. No clear picture on cost or completion. It would take a book to explain the way I was treated. To to Worst communication! No one answers calls/texts. No clear picture on cost or completion. It would take a book to explain the way I was treated. To top it off, when I finally got it back after 7 weeks for a radio, my passenger seat was damaged. They didn’t seem to care and said a detailer could probably fix it! They damaged it and I have to pay someone to fix it?!? Poor, just poor. Bought the most expensive car they had at the time, and this is how I’m treated. Shameful. More

Jeremy Tou was the reason my experience went so well. The guy knows what he is doing, he does exceptionally good job. The guy deserves a bonus for all of his great customer service. The guy knows what he is doing, he does exceptionally good job. The guy deserves a bonus for all of his great customer service. More

Bought a new car from them. Had a pleasant experience with the sales department. Found a relatively new, used car that we liked that seemed to be in good condition. And then we Had a pleasant experience with the sales department. Found a relatively new, used car that we liked that seemed to be in good condition. And then we drove it for a few days. The car consistently makes 5 binging noises every time the car starts. So, we turned it over to the service department to fix the issue with our new car. Five weeks later . . . Service department doesn't return our calls. Contacting anyone at all has required us to repeatedly call them until someone grudgingly answers the phone. And they seem to be utterly incapable of diagnosing the problem. After many weeks, and a number of rather heated conversations on the subject, they may have finally ( crossed fingers ) figured out the problem. It took them five weeks to learn how to reset a check oil indicator . . . Meanwhile, we had already come to more or less the exact same conclusion after about 30 minutes spent on google. I would not trust these people to provide service for a child's tricycle, let alone a new expensive vehicle. More