Back

Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,074 Reviews

1,074 Reviews of Lithia Hyundai of Anchorage - Service Center

Sort by
July 14, 2023

Very helpful in answering my questions! The were patient with me as I misunderstood some things More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review. We are glad your time with us was a helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 14, 2023

Fast service great customer service good communication was able to get my truck done extremely fast. More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Robbinson Rodriguez
Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi Christian, Thank you for the review. We are glad your time with us was a fast and friendly experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 13, 2023

Had an awesome experience christian and Ryan were amazing. Had me in and out in a decent amount of time. More

by BARRIE99504
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, Jason HESS
Jul 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was an amazing experience. We hope to see you again here at Lithia Hyundai of Anchorage.

July 11, 2023

The lack of communication makes me want to not come back. They don’t answer phone or text. Had to call another department to get ahold of someone. And they didn’t even look at my car, did not reach out to me More

by natsp81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawson Morris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Jul 13, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. As the new service manager, my goal is to regain your trust in our store. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean (541) 776-6401 matthewdean1@lithia.com Service Manager

July 09, 2023

Thought my service was great but I still have not heard back about my quotes on parts. Been leaving messages and text, something is wrong with the phone system More

by Tammy Elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Lithia Hyundai of Anchorage responded

Hi Tammy, Thank you for the review. We appreciate your patience and will try to get back to you as soon as we can. Please send us your best form of communication to this email Cschmidt@lithia.com.

Jul 14, 2023 -

Tammy Elliott responded

You can reach me at 907-748-6796 or aktelliott@icloud.com Thank you, Tammy Elliott

July 09, 2023

I've never had such a terrible ordeal getting a caf repaired. It took 2 months for them to tell us we need a new engine, 3 more months and tons of phone calls to the dealership, warranty company, and H More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Jul 10, 2023 -

Lithia Hyundai of Anchorage responded

Hello Brad, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. As the new service manager, my goal is to assist you with this matter as soon as possible. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean 5417766401 matthewdean1@lithia.com Service Manager

July 08, 2023

It took 3 weeks to schedule which required going in person as your system sucks. No one answers the phone, no one returns voicemail or the text system. More

by stacyannak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Jul 10, 2023 -

Lithia Hyundai of Anchorage responded

Hello Stacy, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. As the new service manager, my goal is to assist you with this matter as soon as possible. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Matt Dean 5417766401 matthewdean1@lithia.com Service Manager

July 07, 2023

Horrible communication, I have never had such a horrible experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big More

by RCK1433
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Jul 10, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear we did not provide you with a professional experience. As the new service manager, my goal is to assist you with this matter as soon as possible. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean 5417766401 matthewdean1@lithia.com Service Manager

July 05, 2023

Customer service and communication is awful. I'm not taking my vehicle back to the service center ever again. More

by vanyssab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Collins
Jul 05, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Christopher Schmidt cschmidt@lithia.com 907-631-7000 General Manager

July 05, 2023

It was impossible to get someone on the phone. Tried multiple times, without success, to talk to someone in the service department. Called, left messages, sent texts. More

by PDOUGHERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. I apologize for not getting back to you sooner. I will reach out to you as soon as possible, send me your best contact to the email below. Christopher Schmidt cschmidt@lithia.com 907-631-7000 General Manager

...
45
...