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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,022 Reviews

1,022 Reviews of Lithia Hyundai of Anchorage - Service Center

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May 02, 2023

Well maintained dealership everyone was super helpful and nice I enjoyed my overall experience with them More

by KARLIE_JUDKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Karlie, Thank you for the review. We hope to see you again here at Lithia Hyundai of Anchorage.

May 02, 2023

Not one person has returned my texts and numerous phone messages to set up appointments. I had to physically go in to do so. I live 4 hours away. This has been on going for the past year. Very disappointed More

by DKW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Shook
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

May 02, 2023

Things happen and the requested service took longer than anticipated. Only wished that a little more communication had been received but overall happy with the work and service. More

by Whitney Urbatsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Whitney, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again down the road.

May 02, 2023

I had the word service experience. I scheduled the appointment to wait at the dealership for my car. When I arrived, I was told I couldn’t because it wouldn’t take all day. I live in e More

by AS6482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Shook
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. Our goal is to assist customers with a quick and efficient experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

May 02, 2023

Amazing customer service my experience was great they had my stuff done quickly and with out any issues More

by KARLIE_JUDKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Karlie, Thank you for the review. We are glad your time with us was an amazing experience. We hope to see you again soon.

May 02, 2023

Customer service was amazing they answered all my questions and made sure to keep me updated on everything! More

by KARLIE_JUDKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Karlie, We appreciate the review. We are glad your time with us was an amazing experience. We hope to see you again soon.

April 26, 2023

Are you kidding. After waiting for almost 5 monthe with no loaner under warranty and no refund as yet from corporate, i traded in for a Gmc. I would never buy anyth More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not hild the agents responsible but the policy is crp
May 04, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Anthony 907-762-5100 anthonymingus@lithia.com Sales Desk Managers

April 24, 2023

Available stock, willing to negotiate, streamlined processing, promotional incentives, icy parking lot, multi lender financing More

by KENNA_LITTLEFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Reed
Apr 24, 2023 -

Lithia Hyundai of Anchorage responded

Hi Kenna, we appreciate you taking the time to rate and share your experience. We'll see you next time!

April 23, 2023

Hyundai crew did a great job checking out my car. Thank you for getting me in so fast. Milene More

by MILENE_MACKENZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know!
Apr 24, 2023 -

Lithia Hyundai of Anchorage responded

We're pleased our team had you back on the road in no time, Milene. See you next time!

April 22, 2023

Great experience, super helpful and easy process. Would highly recommend this location to other’s interested in buying a new car More

by Kat Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Carter
Apr 24, 2023 -

Lithia Hyundai of Anchorage responded

We're glad to see you had a great experience with our team, Kat. Thank you for the recommendation, see you next time!

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