Lithia Hyundai of Anchorage - Service Center

Always have a pleasant experience with Lithia Hyundai. Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue t Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue to bring my car to them for any service needs. More

This visit: 35 minutes of waiting for service past the appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership appointment time. No explanation or excuses by staff. Also, lack of parts needed for recall work, even many warnings by Hyundai to come to dealership and replace them More

Kevins was very professional and courteous. He informed me of the problem and estimated cost to fix it, and had my car ready as promised. It was a pleasure working with him! He informed me of the problem and estimated cost to fix it, and had my car ready as promised. It was a pleasure working with him! More

Brought my vehicle in for oil change and tire rotation. Service had my vehicle in the bay in 10 minutes and was completed within so minutes. Service had my vehicle in the bay in 10 minutes and was completed within so minutes. More

Awful customer service, no one ever answers the phone, no one returns voicemails, if you're in the lobby waiting for someone to talk to they won't acknowledge you or let you know they'll be with you shortly, one returns voicemails, if you're in the lobby waiting for someone to talk to they won't acknowledge you or let you know they'll be with you shortly, even if they're standing right behind the counter. The service tech looked at me like I was dumb when I tried to explain what was going on with my vehicle and had barely any availability to try to work with me to get me in. Took my car to Toyota and they got me in immediately and listened to my concerns and are getting it fixed. Pretty disappointed with Hyundais service More

Dissatisfied. Only completed one of the three reasons for our visit. No issue with oil change. Did not complete one of the updates I requested to be done. Could no Only completed one of the three reasons for our visit. No issue with oil change. Did not complete one of the updates I requested to be done. Could not do the scheduled detailing because of lack of employees. We were quoted 4 hours and planned our day around that and were there less than one hour. Was told update was completed but double checked and it was not. More

The staff were kind courteous, helpful, and I didn’t had to wait too long to wait too long More

Had a excellent experience on getting updates done . ....had updates done in 1 hour...clean and efficient facility ....had updates done in 1 hour...clean and efficient facility More

Communication was prompt and clear. Easy to work with, and quick to fix any problems that arose. Easy to work with, and quick to fix any problems that arose. More

Everything was good and I was served really fast. I was in there that long I was in there that long More