Lithia Hyundai of Anchorage - Service Center

Not very good at communicating with customers And felt like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my w like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my warranty company I understand things take time but communication is key I work at Providence Hospital with cardiologist And if I treated our patients that way I would be let go on the spot. Won’t ever bring my car here again unless I’m forced too . They also broke things in my car And didn’t say anything until I pointed it out. Very disappointed. More

Very courteous, fast service! “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so schedul “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so scheduled oil change etc on another day and will continue with this service dept! More

Mostly great things. Just disappointing that the coupon they send out for oil changes is basically worthless. Just disappointing that the coupon they send out for oil changes is basically worthless. More

Great service if and when they eventually return your call or text. I wish there was another service department that actually returned calls or answered the phone. call or text. I wish there was another service department that actually returned calls or answered the phone. More

Have always had the best service here. Not always the best communication or the quickest but they get the job done. Not always the best communication or the quickest but they get the job done. More

Kevin is always very polite and helpful, and make sure that the job is done correctly. He’s very good at keeping you updated on what’s going on. that the job is done correctly. He’s very good at keeping you updated on what’s going on. More

Not easy to make contact but the appointment went smooth and they went above and beyond. and they went above and beyond. More

4.5 hours for oil change and summer tires. now tire pressure system doesn't work no pressure system doesn't work no More

They work hard to exceed your expectations, they're kind, genuine, and very patient. And amazing. genuine, and very patient. And amazing. More

Lithia was excellent, I have not had experience with Kevin's Mercedes No thank you no Kevin's Mercedes No thank you no More