Lithia Hyundai of Anchorage - Service Center

Very cordial, customer service and expedient work, they fixed several issues in under 2 hours and I was on my way. fixed several issues in under 2 hours and I was on my way. More

The service members do a great job keeping us informed of the status of our repairs and maintenance. They're kind and you're always greeted with a smile. the status of our repairs and maintenance. They're kind and you're always greeted with a smile. More

It’s sad that the service department does not have enough staffing to be able to provide the customer service expected for customers . The lack of staff and technicians is a direct reflection of a Billion d staffing to be able to provide the customer service expected for customers . The lack of staff and technicians is a direct reflection of a Billion dollar industry who doesn’t care enough to take care of what their staff needs and requires to provide 5 star service! Brian and Kevin do a great job but need more support . How can 1 answer and return all calls with constant customer traffic flow with no staff to even assist with new car purchases and what the client was promised . Your moral is down and your staff is neglected . I hope you take note and acknowledge the deficiencies in your business and acknowledge the staff that is still there . As I’m not sure how much longer they will be with no support . Appreciate your loyal staff before it’s too late !! More

Their service department is just horrible. for a few years, their service department is impossible to contact. They say they are unavailable to answer phone calls during the time we are trying for a few years, their service department is impossible to contact. They say they are unavailable to answer phone calls during the time we are trying to call. so, from 6am-5pm they are unable to answer their phones. I even put in a complaint to the better borough, and they tried for month and a half to get ahold of them and could not reach anyone. Their response to any and all complains are automated which i guess goes directly to their trash bin. I would not recommend buying anything from this place as they do not live up to their commitments. Try the dodge lithia as they are more responsive. also, if they offer that lifetime oil change, deny it! you're paying a lot of money for a service that this place will not benefit you in the long run as they do not answer any of our concerns. More

I went in for a 11,500 checkup and the notes said the pressure was checked in my tires after tire rotation but they were not and the pressure on each tire was quite a range. It is hard to get an appointm pressure was checked in my tires after tire rotation but they were not and the pressure on each tire was quite a range. It is hard to get an appointment unless at least a month out so I would’ve appreciated them doing a thorough job. More

Very difficult to get ahold of the service department. Phone calls are not answered. Voicemails are not returned. Texting service didn’t work either I had no response. To make an appointment I had to driv Phone calls are not answered. Voicemails are not returned. Texting service didn’t work either I had no response. To make an appointment I had to drive over there. I won’t be using them again. More

Exceeded my expectations. Coming in from Florida with 2019 Sante Fe. Great service and people. Coming in from Florida with 2019 Sante Fe. Great service and people. More

Overall it was a positive experience. Professional and helpful salespeople and administrative. No hard sell, pushy sale environment. Professional and helpful salespeople and administrative. No hard sell, pushy sale environment. More

Communication is severely lacking. It took several weeks just to get in contact with somebody to schedule an appointment. Once my car was in the shop, I waited all day for a call on th It took several weeks just to get in contact with somebody to schedule an appointment. Once my car was in the shop, I waited all day for a call on the status of my car or a price. Many phone calls and texts with no response. Eventually just showed up towards the end of the day for an answer. They told me my car is just now being looked at and should be done in an hour which it was. More

Great team of guys & gals they work very hard to make people happy & content & leave with a smile people happy & content & leave with a smile More