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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,112 Reviews
Call Service Center (907) 202-9778

1,112 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 01, 2023

Great sales staff, not impressed with service shop. Detail on vehicle was poor at best and the mechanical work not fixing what is wrong. We live on the kenai and have a 3 hour drive up to get fixed. More

by CJMAC9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Lithia Hyundai of Anchorage responded

Hello, It is lovely to hear you had a positive experience with our sales staff, but I'm truly sorry to learn about the issues you've encountered with our service shop. Your concerns regarding the detailing and mechanical work are taken seriously, and we will address these matters internally to ensure improvements are made. We understand the inconvenience of a long drive for service, and we want to make sure it's worthwhile. If you'd like to discuss your specific concerns in more detail or if there's anything we can do to make things right, please don't hesitate to reach out to us through the number below. Your feedback is essential in helping us improve, and we hope to provide you with a better experience in the future. Best, Matt Dean - Service Manager - 907-762-5131

October 28, 2023

Zero COMMUNICATION from the service department. I had to physically go in constantly to check on the status of my car More

by nazamora103
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Nov 01, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided. Matt Dean - Service Manager - 907-762-5131

October 27, 2023

Fast and convenient Liked that I could drop off the car and pick up later, more time slots would be nice too More

by 1997NHALL
Recommend Dealer
Yes
Report | Print
Oct 30, 2023 -

Lithia Hyundai of Anchorage responded

We're glad to know you found our service fast and convenient at Lithia Hyundai of Anchorage! We appreciate your feedback about more time slots, we'll certainly take that into consideration. Thanks for the review!

October 25, 2023

Expected to pay online service rates but was surprised about an increase. Prices online NOT reflecting current rates. More

by jrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean - Service Manager - 907-762-5131

October 24, 2023

We continue to go back to Lithia Hyundai whenever we have a need for a new vehicle because the staff is not pushy and doesn’t try to get us to purchase a vehicle that costs more. They also treat us with resp More

by BOBANITA0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know that you've had consistently positive experiences with us at Lithia Hyundai of Anchorage. We always aim for a respectful and pressure-free environment, so it's great to see this reflected in your visits. Don't hesitate to return if you need any further assistance!

October 21, 2023

Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

October 20, 2023

I prefer Lithia Hyundai because as everyone knows Lithia Hyundai is the best Lithia in anchorage More

by CKofoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Anchorage.

October 19, 2023

Kevin is fantastic. Phenomenal customer service. You should be proud to Have him represent your company More

by KEDMONDSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lithia Hyundai of Anchorage responded

We're glad to know that Kevin provided you with fantastic service at Lithia Hyundai of Anchorage! We are indeed proud to have him on our team. Thanks for the review and your support!

October 18, 2023

Very friendly, helpful and knowledgeable. Took time to answer all my questions. Had vehicle ready sooner than expected. Extremely satisfied with the Hyundai service department More

by MD11camel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.

October 18, 2023

The customer service is terrific. Questions get answered. I feel safe to ask questions. It's a friendly environment. More

by bhilmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Lithia Hyundai of Anchorage responded

Bhilmes, we're glad to know you found our customer service at Lithia Hyundai of Anchorage terrific and felt comfortable asking questions. Thanks for the positive feedback!

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