Lithia Hyundai of Anchorage - Service Center

It took 3 phone calls and 4 text messages between June3rd and June 5th to schedule an appointment for an oil change. I spoke with your call center rep on June 3rd and was told I would get a call back. Never and June 5th to schedule an appointment for an oil change. I spoke with your call center rep on June 3rd and was told I would get a call back. Never did. I sent 4 text messages to the number on the sales department voice mail. No response. I had to personally stop in the service department to schedule the appointment. That is not customer service. More

We have always been happy with the service department. Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another S Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another Santa Fe but the 2023 were rated well More

Joshua and his team were wonderful. Service done on cars was good ,questions answered. Work was completed before time promised. Very polite Service done on cars was good ,questions answered. Work was completed before time promised. Very polite More

Kevin is great, he does a great job keeping us informed and is very helpful. and is very helpful. More

We had problems when my wife came in to have our 2021 Tucson lifetime oil change done. She was told that there was no appointment but they would take her anyway. They may have changed the oil but they di Tucson lifetime oil change done. She was told that there was no appointment but they would take her anyway. They may have changed the oil but they didn’t fill the other levels and she had to return to have it done. More

Service (oil changes) have been pretty fast and reps are professional. Lithia however lied about the blue book value of the car I purchased and the salesmen really f#&@ked me! I can never recover from how professional. Lithia however lied about the blue book value of the car I purchased and the salesmen really f#&@ked me! I can never recover from how bad I was rapped there. I let everyone I Anchorage, Eagle River,Wasilla etc to stay away from Lithia More

Unfortunately it was not the best experience. Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I c Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I came back at 4:15 to pick up my car up and they said it hadn't even been brought into the shop yet. I then had to sit and wait for over an hour to get my car done. My frustration was that I never received an update with how delayed my car was for that appointment. Had I known I would not have had my ride drop me off then. I understand days are busy and with short staffed days timing can be off but it was 10 hours later my car was done without any notification. This was also after it was incredibly hard to get ahold of the dealership to make an appointment in the first place. Their online scheduler wasn’t working, and their phone number listed also wasn’t working. It said to text them but I took weeks to finally get ahold of someone just to get something on the books. More

Good customer service and was fast. Very helpful, concerned and did a great job. Thanks Very helpful, concerned and did a great job. Thanks More

Friendly and always responsive. Easy to set up appointment though email or phone. Oil service took only hour and a half. Easy to set up appointment though email or phone. Oil service took only hour and a half. More

I have been trying to make a service appointment for two weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the p weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the phone.. I have had the parts department leave a message with the service department. They have not called me back. I have a check engine light on.. More