Lithia Hyundai of Anchorage - Service Center

I don’t know what was done with the seatbelt recall. They did try to change the air filter and cabin air filter. I declined as I had an oil change and knew I didn’t need that done. They did try to change the air filter and cabin air filter. I declined as I had an oil change and knew I didn’t need that done. More

My 2022 Hyundai Santa Cruz was scheduled for a recall on the transmission for 0900 and I was met right away by the Service Manager, Jeremy who got my vehicle in shortly there after and kept me updated with the transmission for 0900 and I was met right away by the Service Manager, Jeremy who got my vehicle in shortly there after and kept me updated with the status of progress with my vehicle. I am very satisfied with my experience on this day and Jeremy also addressed a concern with my passenger side window molding by ordering a replacement molding (Covered by Warranty). More

Appointment made from alert in at. I got right in at the appointed time and work was done in an hour as promised. I got right in at the appointed time and work was done in an hour as promised. More

Great staff at the dealership, great customer service, and great service center. I would give them 10/10 on everything and great service center. I would give them 10/10 on everything More

I enjoyed my experience. Straight to the point and helpful. Thank you for your time. Straight to the point and helpful. Thank you for your time. More

Very appreciative of the motor exchange but there is something still wrong with the vehicle. When ideling, the engine shakes and feels as if it’s going to go out. Also while driving, the car misfires an something still wrong with the vehicle. When ideling, the engine shakes and feels as if it’s going to go out. Also while driving, the car misfires and will hesitate to accelerate quite often. More

The service was not want I would expected of a customer for 20 years. I have been bringing my car in for maintenance service every year. This is the first time that I had experienced long wait time and d for 20 years. I have been bringing my car in for maintenance service every year. This is the first time that I had experienced long wait time and delivery dates that was pushed back 3 times due to order parts and service. Why couldn't they evaluate the issue when they received the car then called for approval and ordered the parts. Because of lack of service and consideration I was without my car for over three weeks. This will be the last time I will use your company. Nor will I ever consider buying another vehicle from you or recommend you to anyone in the future. There's no reason why I should have been treated like valued customer. If this was your best then I didn't want to know what your worst. Very dissatisfied customer. More

These guys were great. Great customer service I got a fresh cup of coffee and the job was finished pretty quickly. Great customer service I got a fresh cup of coffee and the job was finished pretty quickly. More

Fast and courteous . I am always informed about my car but no high pressure about fixing or trading it in. When the time comes I will buy my vehicle from you. I am always informed about my car but no high pressure about fixing or trading it in. When the time comes I will buy my vehicle from you. More

They had my car from 1 pm 2/16 until 3:00 pm on 2/17 and didn’t even start repairs for the 2 recalls I brought it in for. When I called and texted for the status, I got no response. When I went to pick my didn’t even start repairs for the 2 recalls I brought it in for. When I called and texted for the status, I got no response. When I went to pick my car up after they’d had it over 24 hours and my car was in the exact same place I parked it with no repairs even started, the service guy said they had people out and these recalls should have had a morning appointment, so he didn’t agree with me that they had dropped the ball and were at fault. i love my Hyundai Tucson, but this isn’t my first bad experience with the service department and I doubt I’d get another Hyundai because of it. More