Lithia Hyundai of Anchorage - Service Center

Horrible service, no call backs, no response to emails by Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most h Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most horrendous customer service I have ever dealt with. No loaner car. Had to go in-person more than once to check status. Last visit was very contentious. Was told on 8/15/23 that new engine would arrive in 7 days. That was 6 weeks ago. “Next week”…. I have no confidence in their service Dept now and feel like I need to consult an attorney at this point. They owe me money for Loss-of-use and insurance costs just for sitting on their lot! Shameful. More

Good service. Terrible parking lot. No room. Need a designated drop off area for vehicles Terrible parking lot. No room. Need a designated drop off area for vehicles More

It was good, I had a hard time changing the owner of the car but I was able to. car but I was able to. More

Everything you need they will help you. For improvement i would suggest that before they sell any car, new or pre-owned they should check everything first so it would not be a disappointmen For improvement i would suggest that before they sell any car, new or pre-owned they should check everything first so it would not be a disappointment in the part of the buyer. I bought a new car so im expecting everything is ok because it's new but the keys were not complete. I have to wait for a new spare of key then i need to come back to reprogram the keys it was so inconvenient in my part. I am hoping this would not happen again in the future. More

I have been bringing my Santa Fe Sport to Lithia Hyundai of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. More

Not customer friendly Front desk of service and parts are not keen to address customer issues They did not even check all my engine parts and no multipoint inspection are not keen to address customer issues They did not even check all my engine parts and no multipoint inspection More

I like my dealer for the most part. I found the person that made my appointment a bit off putting. I walked in the service department to make that appointment. I wish I would have call I found the person that made my appointment a bit off putting. I walked in the service department to make that appointment. I wish I would have called. But the actual appointment was very good. More

My husband passed away in July of this year. Normally he took care of everything. This has been a very positive experience, something that was much needed. Thank you so very much. Normally he took care of everything. This has been a very positive experience, something that was much needed. Thank you so very much. More

In for oil change and tire rotation. Success in getting convenient appointment, waited, and got call for in-time completion. But they couldn't find my fob at desk. Spent 15 minutes looki Success in getting convenient appointment, waited, and got call for in-time completion. But they couldn't find my fob at desk. Spent 15 minutes looking for car and fob. Turned out still on rack awaiting further word from front desk on possible additional service. Pretty disorganized More

The change in time of availability is HUGE. Back in the day when you made an appointment, it didn't take a month and they told you what the engine light meant. Back in the day when you made an appointment, it didn't take a month and they told you what the engine light meant. More